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Hilton Garden Inn Toronto City Centre

Hilton Garden Inn Toronto City Centre is a 3 star hotel in Toronto, Ontario, Canada 200 Dundas Street East, Toronto, ON, Canada
Estimated Price
$168
CAD
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Guest Reviews
Amenities
Booking Information

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Downtown Toronto, great staff, clean & well-equipped rooms, valet-only parking

Pros 
  • Free Wi-Fi
  • The hotel's location was praised for its downtown locale
  • Numerous reviewers were pleased with the level of customer service they received during their stay
  • Several lodgers enjoyed their clean and well-equipped rooms
Cons 
  • A few guests complained about the valet-only parking being expensive
  • The hotel's surrounding area was described as sketchy by a few lodgers

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Editor's Analysis
Updated on Apr 6, 2014
Overview
Located about a 3-minute drive from Toronto's city centre, next to Ryerson University, the Hilton Garden Inn Toronto City Centre is geared towards business or vacation travellers who require a centrally located hotel with a free area shuttle, meeting space and on-site dining.

Each of this non-smoking hotel's guest rooms comes equipped with free Wi-Fi, cable TV, a coffeemaker, a microwave, a mini-fridge, a desk, free remote printing, a free weekday newspaper, an iron and ironing board, a hair dryer and an in-room safe. Rooms with a separate bedroom, two levels, a jetted tub and a seating area with a sofabed are also available, as are wheelchair-accessible rooms. Pets are not permitted.

Hotel amenities include an indoor pool, a 24-hour fitness centre, public transit, meeting/banquet space, a business centre, guest laundry, a convenience store and on-site dining at Great North American Grill (serving breakfast daily) and Casey's Bar & Grill, which serves lunch and dinner daily. Valet-only parking is available for $35 per day.

Dundas Subway Station and the Toronto Eaton Centre are both roughly a 7-minute walk from the hotel, while the Air Canada Centre can be found 4 minutes away by car. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, valet-only parking $35/day, no pets, wheelchair accessible. (Call Date: March 24, 2014)
The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, staff and rooms.

The hotel's location was praised by many lodgers. They found it to be central as well as close to downtown Toronto, public transit, Ryerson University, the Eaton Centre, the theatre district, shopping, restaurants, St. Lawrence Market, Cabbagetown and Yonge Street. A few patrons had complaints about the hotel's immediate surrounding area, however (see below).

Numerous reviewers were pleased with the level of customer service they received during their stay, characterizing the staff as friendly, helpful, attentive and accommodating. One guest remarked, "We had zero problems at the hotel, but the highlight was the gentleman (Corey) at the front desk. He was so friendly and went above and beyond the call of duty. He was simply a sweetheart".

Several travellers enjoyed their accommodations at the hotel. They described their rooms as clean, well equipped, spacious, quiet and modern, with comfortable beds and reliable Wi-Fi.

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the parking and surrounding area.

A few guests complained about the hotel's parking. They were disappointed it was valet-only and felt the prices were expensive. Some reviewers did mention cheaper parking across the street from the hotel, however.

Although the majority of lodgers praised the hotel's downtown location, a few guests were disappointed with its surrounding area. They described it as sketchy and "undesirable".
Expedia.ca guest reviews rated the hotel 4.2 out of 5 with a 96% recommendation rate from 604 reviews.

TripAdvisor.com guest reviews ranked the hotel #36 of 141 Toronto hotels with an average rating of 3.5 out of 5 from 376 reviews.

Booking.com guest reviews rated the hotel 8.1 out of 10 from 150 reviews.

The author called the hotel on March 24, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
8.0
Very Good

#53 out of 141
Guest Rating Explained
Rating: 8.0 / 10 Details

No. of guest reviews: 132
Guest Recommended: Yes
Guest Ranking Explained

Hilton Garden Inn Toronto City Centre is #53 out of 141 hotels in Toronto ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Lillian from London, ON CA rated Hilton Garden Inn Toronto City Centre 8 out of 10 on August 26, 2013 Verified Guest Hotel Review

"Friendly staff and clean rooms"
Hotel review by guest is Positive
Trevor from Mississauga, ON CA rated Hilton Garden Inn Toronto City Centre 8 out of 10 on March 03, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Taylor from Ottawa, ON CA rated Hilton Garden Inn Toronto City Centre 7 out of 10 on February 24, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Dubai, AE rated Hilton Garden Inn Toronto City Centre 8 out of 10 on July 10, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Columbus, OH US rated Hilton Garden Inn Toronto City Centre 10 out of 10 on June 12, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Waterdown, ON CA rated Hilton Garden Inn Toronto City Centre 8 out of 10 on March 27, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Werner from Guldental, DE rated Hilton Garden Inn Toronto City Centre 9 out of 10 on October 21, 2006 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Maynard, MA US rated Hilton Garden Inn Toronto City Centre 4 out of 10 on October 19, 2006 Verified Guest Hotel Review

"There was a rather large spider in the corner on the ceiling above the bed and many dead insects below it. On the lampshades there were dead little black flies stuck to them. I went to the front desk asking someone to kill the spider and clean the bugs while I was gone for the day and to change my room. I came back and it wasn't done. I had to contact the Front Desk a second time for this to be done. That is the major part of my dissatisfaction with the hotel. Other than this, the hotel was sufficient. Not in the best area of the city (I wouldn't walk around there at night alone) though close enough Yonge Street and the major attractions. There is a pretty good restaurant in the hotel which has room service though charges separately from your room bill. Overall, it was ok. I have stayed in better hotels in Toronto for about the same money."
Hotel review by guest is Negative
Verified Guest from Bury, GB rated Hilton Garden Inn Toronto City Centre on October 12, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Duncan from Inverness, GB rated Hilton Garden Inn Toronto City Centre 9 out of 10 on September 30, 2006 Verified Guest Hotel Review

"All the staff we had contact with where friendly and attentive except ONE who didn't seem at all interested in customers and appeared to find his job a bit of a chore!!!"
Hotel review by guest is Positive
Verified Guest from Lakeside, ON CA rated Hilton Garden Inn Toronto City Centre 8 out of 10 on August 24, 2006 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Wellington, ON CA rated Hilton Garden Inn Toronto City Centre 4 out of 10 on July 23, 2006 Verified Guest Hotel Review

"Because of the location of the hotel, there were many transients in the area. They were asking for money and cigarettes from the patrons of the patio restaurant. The restaurant was scruffy, like the area."
Hotel review by guest is Negative
Deborah from Manchester, GB rated Hilton Garden Inn Toronto City Centre 4 out of 10 on July 20, 2006 Verified Guest Hotel Review

"very average hotel - breakfast disappointing - first concierge almost useless but second very helpful car to airport was excellent"
Hotel review by guest is Positive
Susan from Gravenhurst, ON CA rated Hilton Garden Inn Toronto City Centre 10 out of 10 on July 15, 2006 Verified Guest Hotel Review

"Yes the young man on the front desk WIlliam went the extra mile for us and was a very good help. He has a good sense of humour and we even enjoyed the check in. I would recommmend this hotel to anyone staying in Toronto.The rates were great and the service even better. Me and my friends will definitely be back! Sue Penwarden"
Hotel review by guest is Positive
Valerie from Frant, GB rated Hilton Garden Inn Toronto City Centre 9 out of 10 on July 01, 2006 Verified Guest Hotel Review

"It was pleasant and the staff we met on checking in and out were very attentive to our needs."
Hotel review by guest is Unknown
John from Audubon, NJ US rated Hilton Garden Inn Toronto City Centre 7 out of 10 on June 30, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Corunna, ON US rated Hilton Garden Inn Toronto City Centre 9 out of 10 on June 18, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Lori from St. Albert, AB CA rated Hilton Garden Inn Toronto City Centre 8 out of 10 on May 31, 2006 Verified Guest Hotel Review

"Although I called to confirm that I was booking a two-room suite, when we arrived we found out it was only a one-room suite. Luckily they weren't busy and upgraded us to two rooms free of charge. Our room had a minifridge, a microwave and a two element stove top, but it lacked pots and cooking utensils to make use of these amenities. We were surprised that parking cost $19/day, this is expensive! The pool was good, the concierge helpful, the playpen for our one year old a much needed bonus. The complimentary breakfast was extensive and quite good, including sausages and boiled eggs, a variety of cereals and coffee, muffins, toast, english muffins, waffles and some fruit. We were close enough to walk to the places we wanted to see and the restaurant downstairs, Casey's, had good food at good prices. The only real disappointment was that the prices on the website were in American dollars, and the mix-up with which room we were booking. It would have been extremely inconvenient if we were not able to get a two-room suite. I would recommend this hotel to anyone who wants a clean, comfortable place downtown."
Hotel review by guest is Positive
Verified Guest from Stittville, NY US rated Hilton Garden Inn Toronto City Centre 8 out of 10 on May 29, 2006 Verified Guest Hotel Review

"It was alittle crowded for 6 of us. I had searched for a suite for 6, the comfirmation was for 4, and the hotel had us at 2. The sofa sleeper was not in very good shape. We ended up taking the mattress off the frame. The location was convienient."
Hotel review by guest is Positive
Peggy from Waterloo, ON CA rated Hilton Garden Inn Toronto City Centre 9 out of 10 on May 22, 2006 Verified Guest Hotel Review
Hotel review by guest is Negative
Tom from East Windsor, NJ US rated Hilton Garden Inn Toronto City Centre 4 out of 10 on May 07, 2006 Verified Guest Hotel Review

"The room we stayed in was a disappointment. It was very small with no where to sit except for the bed. As for watching TV, you couldn't. The tv was in a cabinet on a side wall next to the bed. You could hardly see it from the bed. I know we were there to sightsee, but during some down time, watching some tv is always a way to catch up on the world, particularly right before retiring for the night."
Hotel review by guest is Positive
Komemushi from Osaka, JP rated Hilton Garden Inn Toronto City Centre 8 out of 10 on April 05, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Raymond from Grand Blanc, MI US rated Hilton Garden Inn Toronto City Centre 9 out of 10 on November 26, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Athens, GA US rated Hilton Garden Inn Toronto City Centre 9 out of 10 on October 30, 2005 Verified Guest Hotel Review

"This is not a hotel for everybody in the sense that it does not seem geared toward the wealthy. I enjoyed sharing the breakfast room with many foreigners and families. Furthermore it is not right in an area filled with shops or restaurants but these really are in walking distance. I was pleasantly surprised with the quality of the bed and the bathroom - these were clean and modern. The hallways were less well kept up and did not seem to be vacuumed daily. Also there is no shuttle to the airport as advertised and the taxi ride is pretty expensive. The gym and swimming pool were clean and uncrowded."
Hotel review by guest is Positive
Yanet from Edmonton, AB CA rated Hilton Garden Inn Toronto City Centre 8 out of 10 on September 26, 2005 Verified Guest Hotel Review

"I never had much time to really check the hotel and sorrounding areas but the room was clean and I like it because it was close to the Eaton shopping centre. But I enjoyed my stay"
Hotel review by guest is Positive
Sally from No Conway, NH US rated Hilton Garden Inn Toronto City Centre 8 out of 10 on September 24, 2005 Verified Guest Hotel Review

"Great continental breakfast. Nice pool."
Hotel review by guest is Positive
Verified Guest from Elliot Lake, ON CA rated Hilton Garden Inn Toronto City Centre 7 out of 10 on September 24, 2005 Verified Guest Hotel Review

"Reserved a non-smoking room, but was unable to get one. The smoking room smell terrible."
Hotel review by guest is Positive
Verified Guest from New Waterford, NS CA rated Hilton Garden Inn Toronto City Centre 9 out of 10 on September 15, 2005 Verified Guest Hotel Review

"I'd return to this hotel any time I'm in Toronto. Excellent place."
Hotel review by guest is Negative
Lisa from New York, NY US rated Hilton Garden Inn Toronto City Centre 3 out of 10 on September 02, 2005 Verified Guest Hotel Review

"The hotel did not deserve a three star rating. There was gum smushed into the rug. The sheets and pillows were very rough and uncomfortable. The first night we were there the hotel fire alarm went off three times during the night and the front desk did not respond favorabily. There were also people begging outside of the hotel and eventhough they had guards outside they did not move them away. The hotel was also too far from the main attractions. I would not recommend this hotel at all."
Hotel review by guest is Positive
Lori from Calgary, AB CA rated Hilton Garden Inn Toronto City Centre 8 out of 10 on August 22, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Dean from Wellington, NZ rated Hilton Garden Inn Toronto City Centre 2 out of 10 on June 23, 2005 Verified Guest Hotel Review

"This place is just a little bit worse for wear. The staff is very friendly and helpful but it is apparent that they spend most of their time wearily covering for the deficiencies and inadequacies of the hotel. It should be renovated or the Comfort chain should drop it. There are much better hotels in Toronto at the same or better rates."
Hotel review by guest is Positive
Kevin from Farmington, CT US rated Hilton Garden Inn Toronto City Centre 7 out of 10 on June 12, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Denis from Quebec, QC CA rated Hilton Garden Inn Toronto City Centre 8 out of 10 on May 11, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Gary from Surrey, BC CA rated Hilton Garden Inn Toronto City Centre 8 out of 10 on May 05, 2005 Verified Guest Hotel Review

"Casey's restraunt manager told us that we could charge our drinks to the room. We went upstairs to change and came back to Casey's ordered our wine. When it came to pay for our drinks the bartender said NO. When we asked for the manager, he apologized for not knowing. Seems to me that they are attached to your building. I think you should restore your working relationship with this restraunt. Had to go up to the room to retrieve money and come back down to pay. Was slightly embarassing since we brought no $$$ with us just our room card."
Hotel review by guest is Positive
Jens from Trenton, ON CA rated Hilton Garden Inn Toronto City Centre 8 out of 10 on May 04, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Ennsdorf, AT rated Hilton Garden Inn Toronto City Centre 8 out of 10 on April 25, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Ithaca, NY US rated Hilton Garden Inn Toronto City Centre 9 out of 10 on April 17, 2005 Verified Guest Hotel Review

"Excellent location for the Canon Theatre and Eaton Centre!"
Hotel review by guest is Positive
Verified Guest from Caistor Center, ON CA rated Hilton Garden Inn Toronto City Centre 9 out of 10 on January 30, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Christian from Ojai, CA US rated Hilton Garden Inn Toronto City Centre 3 out of 10 on January 15, 2005 Verified Guest Hotel Review

"Didnt get past the front desk."
Hotel review by guest is Positive
Kristine from Buffalo, NY US rated Hilton Garden Inn Toronto City Centre 9 out of 10 on January 15, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Tara from Delhi, NY US rated Hilton Garden Inn Toronto City Centre 10 out of 10 on December 05, 2004 Verified Guest Hotel Review

"It was very beautiful in the lobby and the room was incredibly roomy. I can't remember the last time I was able to walk around the room without tripping over something when I went on vacation."
Hotel review by guest is Positive
Karine from Montreal, QC CA rated Hilton Garden Inn Toronto City Centre 10 out of 10 on December 03, 2004 Verified Guest Hotel Review

"The pillows could be softer and breakfast could be more varied otherwise the everything else is great."
Hotel review by guest is Negative
Tammy from St Thomas, ON CA rated Hilton Garden Inn Toronto City Centre 3 out of 10 on October 10, 2004 Verified Guest Hotel Review

"Staff seemed unorganized especially when it came to the parking garage. No control over where anyone parks. Someone knocked on our door at 11:30pm, awakened the whole room to deliver a plate of creamers we didn't ask for. We were charged for a continental breakfast that we didn't have. It was taken off our bill but someone got a free meal by charging it to our room. There needs to be a better system for charging something to your room. The furniture was full of cigarette burns. We chose this hotel because it was rated high in a survey by past guests. I would never stay there again."
Hotel review by guest is Positive
Nancy from Hamilton, ON CA rated Hilton Garden Inn Toronto City Centre 9 out of 10 on February 13, 2004 Verified Guest Hotel Review

"Great value for the money!"
Hotel review by guest is Positive
Julie from Port Mcnicoll, ON CA rated Hilton Garden Inn Toronto City Centre 10 out of 10 on January 18, 2004 Verified Guest Hotel Review

"Very happy with our stay at this hotel. We would recommend this hotel to anyone interested in spending a night in Toronto. We were there to celebrate a special occasion and we were given an incredible upgrade in our accommodations! Would certainly stay there again. Thank you to the hotel."
Hotel review by guest is Positive
Linda from Sault Ste. Marie, ON CA rated Hilton Garden Inn Toronto City Centre 9 out of 10 on November 24, 2003 Verified Guest Hotel Review


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Concierge
  • Tour Desk
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Security Guard
  • ATM / Cash Machine
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • Secretarial Service
  • In Room Movies
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Spa bath / Jacuzzi
  • Bicycle Rental
  • Shops
  • Garden
  • Golf Course (nearby)
  • Photocopier
  • Desk
  • Video Conferencing
  • Jacuzzi
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Indoor
  • Coffee Shop/Cafeteria
  • Luggage Storage
  • Designated Smoking Area
  • Shops in Hotel
  • Ice Machine
  • Vending Machines
  • Family Room
  • Express Check-In/Check-Out
  • Self Laundry

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