The Four Points by Sheraton Toronto Lakeshore is located on the north side of Lakeshore Boulevard West between Windermere Avenue and Ellis Avenue in Toronto, Ontario.
Facilities at the non-pet friendly hotel include self-parking ($12/night), a business centre, and laundry facilities. There are also several leisure or recreational facilities at the hotel and those include a steam room, a sauna, a fitness room, and a restaurant/lounge (breakfast extra).
The five story hotel has an elevator and there are 152 guest rooms at the 100% non-smoking property. Those include in-room safes, air conditioning, climate control, ironing equipment, and fridges (on request). Rooms also include free weekday newspapers and free wireless Internet access. Local calls are not free and cost $1.70 for up to one hour.
Lakeside parks are just to the south of the hotel and High Park is just to the north of the property (both are within 400m). The Gardiner Expressway is to the hotel's immediate north and downtown Toronto is roughly 7.0km to the east (ie CN Tower; distances - Google Maps).
Check in time at this hotel is at 3pm while check out time is at noon.
Verified with a Front Desk Agent: fridges are only available on request, the hotel does not have a pool, and local calls cost $1.70 for up to one hour.
Guests that stayed at the Four Points by Sheraton Toronto Lakeshore were very balanced on their opinions of the hotel. The guests that thought well of the property usually said that they liked the hotel's location or the guest rooms.
The location of the hotel was well-liked by guests that appreciated its proximity to downtown Toronto. Occasionally a guest actually referred to the property as a downtown hotel however many guests did not describe the property as such. Rather guests usually indicated that the hotel offered good accessibility to downtown Toronto.
Some guests also thought that the hotel offered nice guest rooms. Many guests described the views of Lake Ontario and many others mentioned that their beds were comfortable. One guest that was adamant about the latter claimed that he/she "did not want to get out of bed" in the morning. Numerous guests also said that their rooms were clean.
Guests that did not enjoy their stay at this hotel were fairly scattered on their opinions but the condition of the hotel, noise disturbances, and parking concerns stood out as areas that were frequently complained about.
Guests that did not like the condition of the hotel of the hotel felt that the property was either old or dated. Guests felt that the hotel was "tired" or "run down" and seemed to think that updates were in order.
Noise complaints at the hotel were relatively common and the nearby highways contributed to the problem. Freeway traffic bothered multiple guests and one guest called that traffic "heavy" and "nonstop."
Parking at the hotel was also a bother for some guests as the hotel appeared to have a "new 12 dollar parking charge." One guest, for example, called this fee "ridiculous" while another guest felt the fee was "out of line."
There were also some complaints about the overall value associated with the room rates although opinions were mixed from this perspective. Some guests felt that the hotel should have included a free breakfast for the rates they paid.
Guests that complained about their rooms were not too many and they were outnumbered by the guests that expressed an approval over the accommodations. However, one complaint that surfaced on a few occasions had to do with room size as some guests felt as though their rooms were small.
Expedia.ca guest ratings averaged to 4.0 points out of 5 and 84% of guests recommended the property.
Booking.com guest ratings averaged to 7.8 points out of 10 and the site had 23 reviews.
Starwoodhotels.com had 10 reviews and guest ratings averaged to 2.2 out of 5 with a 20% recommendation rate.
Front Desk Agent: fridges are only available on request, the hotel does not have a pool, and local calls cost $1.70 for up to one hour.