Executive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan TorontoExecutive Hotel Cosmopolitan Toronto

Downtown Toronto hotel offers suites with kitchenettes, day spa, restaurant and wine bar

Pros
  • Location was convenient for transit, restaurants and attractions
  • Rooms were usually described as spacious with comfortable beds
  • Staff were usually described as friendly and accommodating
  • Wi-Fi rated as very good by guests overall
  • Some guests enjoyed meals at the restaurant
Cons
  • Amenity fee charged at 6% to cover Wi-Fi, coffee, tea, local calls, bathrobes, newspapers and the use of fitness room
  • Valet parking is $40 per night
  • Some guests disturbed by unexpected amenity fee and large deposit placed on visa cards
  • Some found rooms not well cleaned and maintained
  • Some complained of noise from the street
  • Not 4-star quality according to guests
  • Small rooms according to some reviewers
  • Parking was limited according to some guests
  • Hot tub use part of spa and required an extra charge said guests
Editor's Analysis
Updated Jun 8, 2016
Overview
This downtown hotel offers modern suites with kitchenettes and is centrally located near attractions, shopping and restaurants.

The hotel offers 65 smoke-free rooms. All guest rooms include a flat screen TV with cable, a Keurig coffeemaker, a mini-bar, a kitchenette (stove top, mini-fridge, microwave, toaster), a desk, iPod dock, a safe, an iron and ironing board, a hair dryer, floor-to-ceiling windows, hardwood floors, and climate control. Rooms are furnished with 1 queen bed. Room extras include a sofabed, a separate bedroom, 2 TVs, a living room, bathrobes, slippers, a washer and dryer and a walk-out balcony. (Bathrobes and slippers are also available upon request--included in amenity fee.)

Valet parking is $40 per day, plus tax with unlimited in-out privileges and is offered on a first-come-first-served basis. There are public surface parking lots within a 2-minute walk from the hotel. Pets are welcome for $25 per pet, per day to a maximum of $250.

The hotel charges an amenity fee of 6% to cover high-speed Wi-Fi, in-room Keurig coffee and tea, use of fitness room, local phone calls, daily newspaper, bathrobes and slippers for use in guest room.

Wildfire Steakhouse and Wine Bar offers weekday lunch and dinner each day. Room service is available from 5 pm to 10 pm. 

Hotel amenities include a 24-hour fitness centre, a business centre, a day spa with a hot tub, dry cleaning, an elevator, newspapers and meeting rooms. 

King Subway Station is a 1-minute walk away. The Marche restaurant and Oliver & Bonacini Cafe on Yonge are a 3-minute walk from the hotel. The Hockey Hall of Fame is 2 minutes away on foot and the Toronto Eaton Centre is 7 minutes' walk from the hotel. The CN Tower, Rogers Centre and Ripley's Aquarium are a 15-minute walk away. The Toronto Pearson International Airport is a 20-minute drive without traffic or 40 minutes by UP Express. (All travel times: Google Maps)

Confirmed with the front desk on May 31, 2016: valet parking details, pet fees, some balconies are Juliette style and some are walk-out balconies, guests can request a bathrobe and slippers, all rooms have a safe 
more
The Good
Guests were somewhat divided in opinion about the hotel. Guests who liked the hotel were typically very pleased with the location, the size of the rooms and the sense of value for being right downtown.

Everyone loved the location. Guests spoke about being an easy walk to subway service, great restaurants, the financial district, St. Lawrence Market, Sony Centre for the Performing Arts and Royal Alexandra Theatre.

Some guests had good interactions with staff and said they were friendly and eager to please (but this was not always the case according to the reviewers).

Guests were mixed about the rooms, some saying they were spacious, with comfortable beds, quiet and clean and others writing detailed reports of their dissatisfaction.

Several guests enjoyed meals at the restaurant on site (although some thought the atmosphere was lacking).
more
The Bad
Guests issues seemed to abound with the hotel not fulfilling expectations either for the price, or for the fact that guests thought they were getting a 4 star hotel, which this definitely wasn't in their opinion.

Room complaints were: not enough cable channels, no pay movies as advertised, some rooms were tiny and had no sitting area other than a desk, kitchenettes were poorly equipped for cooking with pots, pans and utensils lacking, mouldy bathrooms, poor water pressure in shower, grimey tiles, dust, dirt, scratches, hair on bathroom floors, dirty toilet seat, scuffed walls, chipped counters, stained sheets, old TVs, old worn and stained sofabed mattresses, old and sunken uncomfortable couch.

Staff complaints were: no housekeeping during the stay, not enough towels provided for the number of people, hotel says its too expensive to provide tea bags, housekeeping knocking on door to clean room on check out day at 8:30 am, not greeted by desk staff when coming and going, and guest never remembered on return visits.

Other complaints: fitness room small, the only treadmill was out of order, renos done were poor quality and incomplete in lobby, lobby looked run down, restaurant had a dark and dingy bar and poor overall atmosphere, no pool, no sauna and no lounge area for guests.

Parking was limited and expensive.

Some felt the hotel was too expensive. Others complained of the "hidden" amenity fee which was really a way of charging for Wi-Fi, large deposits taken on guests' credit cards and expensive mini-bar items.
more

Show Sources
Sources
TripAdvisor.com guest ratings averaged to 4 points out of 5 and the site had 643 reviews. 

Expedia.ca guest ratings averaged to 4.1 points out of 5 and the site had 1,112 reviews. 
Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
Guest Reviews
7.7
Good
#
71 / out of 138
hotels in Toronto

Rated 7.7/10 based on 3136 reviews

Ranked #71 out of 138 hotels in Toronto

3136
Map Marker Executive Hotel Cosmopolitan Toronto
8 Colborne Street, Toronto, ON