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Downtown Toronto hotel with adults-only pool, family pool with waterslide and Kids Centre

Pros
  • Free Wi-Fi
  • Many guests found their rooms to be clean and comfortable
  • Many guests liked this hotel's downtown location for its convenience to shopping, dining and transit
  • Some guests enjoyed meals at on site eateries and lounges
  • Staff friendly and helpful, according to many guests
  • Many guests liked the renovations to lobby and restaurants
  • Hotel caters to families with Teen Lounge and Kids Centre (supervised child care with activities)
  • Guests can request mini-fridge and bathrobes at front desk
Cons
  • Self-parking costs $16 for 12 hours, $29/ 24 hrs and $39 for valet parking
  • Many guest complaints about tired rooms, bathrooms and hallways
  • A few guests encountered not overly pleasant staff
  • There were mixed reviews about value
jump to full editor's analysis (below)
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Editor's Analysis
Updated Mar 16, 2015
Overview
The Eaton Chelsea (formerly known as the Delta Chelsea) is centrally located in downtown Toronto, surrounded by subway stations, museums, hospitals, shops and restaurants. It's acclaimed as Canada's largest hotel, boasting 1590 guest rooms and suites. This hotel caters to a wide range of visitors to Toronto, offering an equally wide range of amenities to families, business travellers, vacationers and those visiting hospitals nearby.

The smoke-free property's basic guest rooms come with free Wi-Fi, an LCD flat screen TV, in-room coffee and tea, a hair dryer, an iron and ironing board. There are also kitchenette rooms that feature a full-size refrigerator, stove and microwave. Club Rooms offer free breakfast and access to a private lounge, with included refreshments and evening appetizers. Suites at the hotel offer a kitchenette and a separate living area with sofabed. Some rooms come with a private balcony. Accessible rooms, with many special features, are also available. (Bathrobes and a mini-fridge are available to all guests upon request at check-in.)

The hotel has an underground parking facility that has a clearance of 5' 6". Self-parking from 6 am to 6 pm costs $16 per day, and $29 for 24 hours (plus taxes). Valet parking is $39 (plus tax).

Pets (2 dogs and/or cats under 50 lbs.) are welcome for $35 per stay (1- 5 nights). Another $35 charge applies on the next 1-5 nights.

Food services at the hotel include BB33 Bistro & Brasserie for dining, the Market Garden & express|o Coffee Bar (lighter fare for grab & go, take out or dine in) with a seasonal patio. Lounges include Monarch's Pub with HD TVs and live music 6 nights per week, and T|Bar for late-night cocktails, Indian-cuisine lunch buffet or lunch and dinner a la carte.

Leisure facilities at the hotel feature an adults-only indoor pool, hot tub and fitness facility. For families there is a family indoor pool with a 130' corkscrew waterslide (see below for waterslide hours), the Club 33 Teen Lounge with pool table, air hockey, foosball, xbox plus other games and the Kid Centre for ages 3-12 with supervised child care for afternoons and evenings with arts and crafts activities.

Other hotel amenities include a business centre, concierge services, dry-cleaning services and coin-operated laundry facilities.

The hotel is partnered with a host of Toronto attractions with a special "show your Chelsea room key" offer that provides discounts for those attractions.

The Toronto Eaton Centre (downtown's largest mall) can be reached on foot in 7 minutes from the hotel and the ROM (Royal Ontario Museum) is about a 4-minute drive away. There are a large variety of restaurants within walking distance on Yonge and Dundas streets, and the Marche Restaurant (a tourist favourite) is a 6-minute drive away. Both the College and the Dundas subway stations can be reached on foot in 4 minutes from the hotel. The CN Tower and Rogers Centre are about an 8-minute drive away. 

There are several hospitals in the Discovery District of downtown Toronto that can be reached on foot (in 4-7 minutes) from this hotel, including SickKids, Princess Margaret Cancer Centre, Toronto General, Women's College Hospital and Mount Sinai. (All travel time estimates: Google Maps)

Confirmed with front desk agent on October 20, 2013: in room amenities, bathrobes and mini-fridges are available at check-in upon request. Renovations are ongoing with about half of the hotel's guest rooms renovated, as well as lobby and restaurants. 

This 4-storey waterslide is open on weekends only: Fridays from 4 pm to 10 pm, Saturdays from 8 am to 2 pm and 4 pm to 10 pm, and Sundays from 8 am to 12 pm.
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The Good
Most guests, who reviewed their stay at the Eaton Chelsea recently, seemed to have enjoyed the hotel in the reviews read for this editorial.

Many guests liked the location of this hotel for being close to the Eaton Centre mall, a variety of restaurants, local bars and public transit.

The staff received a lot of praise from reviewers online who characterized them as friendly, helpful and efficient. A few guests felt a little differently from their interactions with the staff. (See below for more details.)

Many said the rooms were clean and comfortable and there were a few that enjoyed the comfort of their beds. Additionally, some guests said their rooms were quiet and had nice views.

Many guests commented favourably regarding the recent renovations to the front lobby, and others gave compliments to the adult pool area with fitness centre, hot tub and patio area.

Some of the guests voiced their enjoyment of the eating areas and bars of the hotel along with the food. One guest said the hotel bar was a great place to unwind, another said the hotel had a good looking cafeteria that was perfect for late night snacking, and yet another said that the breakfast buffet scored well.
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The Bad
Most of the negative comments for this hotel, in recent online reviews read, centred around the areas of the hotel that are yet to be renovated.

Although guests seemed satisfied with the renovated areas, the unrenovated rooms, hallways, carpets and bathrooms received bad scores from the reviewers. There were complaints about the carpets looking dirty and being old and the bathrooms being in disrepair.

Also, it seemed that some guests missed the older management and felt that things were not the same, even though they recognized that the new management was renovating and trying to improve the hotel. 

Some complained about the staff being not overly pleasant and addressing them in too functional a manner. Some said the hotel was very busy at times and gave slow check-in service.

Reviews were mixed about value, some having felt that they received a good price for the hotel and some feeling that there were charges that were just too expensive. One person said they paid $19 for 3 local calls. Others complained about the food prices at the restaurant and for room service, although another thought the food prices were reasonable.

A couple of guests said that there was not enough cable TV channel selection, their rooms were too small and they suffered noise disturbance from other guests or street traffic on the lower floors. A couple of other guests complained about overly firm mattresses.


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Show Sources
Sources
TripAdvisor.com ranked the property #78 out of 139 Toronto hotels with scores of 3.5 out of 5, based upon 2413 guest reviews.

Expedia.com  guest ratings averaged to 3.8 points out of 5, with an 85% recommendation rate from 3576 reviews.

Booking.com guest ratings averaged to 7.8 out of 10 from 917 guest reviews.

Some facts were confirmed by phone to the front desk agent on October 20, 2013.
Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
Guest Reviews
7.2
Good

Rated 7.2/10 based on 8940 reviews

Ranked #93 out of 142 hotels in Toronto

8940
Map Marker Eaton Chelsea
33 Gerrard Street West, Toronto, ON