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DoubleTree by Hilton Toronto Airport

DoubleTree by Hilton Toronto Airport is a 3 star hotel in Toronto, Ontario, Canada 655 Dixon Road, Toronto, ON, Canada
Estimated Price
$113
CAD
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Guest Reviews
Amenities
Booking Information

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5-minute drive from YYZ, free airport shuttle, great staff, clean rooms, parking extra

Pros
  • Free Wi-Fi and free airport shuttle
  • Many guests praised the hotel's proximity to the airport and highway access
  • The hotel's staff were complimented on their friendly and professional service
  • Several lodgers were pleased with their clean and comfortable rooms
Cons
  • A few guests complained of noise transfer and dated decor in their rooms
  • The hotel's added parking fee was deemed unnecessary by a few lodgers

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Editor's Analysis
Updated on Apr 6, 2014
Overview
Located about a 5-minute drive from Toronto Pearson International Airport (YYZ) and a 2-minute drive from the nearest Highway 409 on-ramp, the International Plaza Hotel (formerly the DoubleTree by Hilton) is suitable for car or air travellers who require a pet-friendly hotel with meeting/banquet space, on-site dining, a free airport shuttle and easy highway access.

Each of this smoke-free hotel's air conditioned guest rooms comes equipped with free Wi-Fi, cable TV, a coffeemaker, a desk, a hair dryer and an in-room safe. Rooms with a jetted tub, a mini-fridge, a separate bedroom and a sitting area with a sofabed are also available, as are wheelchair-accessible rooms. Pets under 20 lbs are permitted at no extra charge upon request.

The hotel also offers an indoor pool with waterslides, a hot tub, a sauna, a spa and wellness centre, fitness facilities, 60,000 square feet of meeting/banquet space, a business centre, a gift shop, laundry services, vending machines, three restaurants, a bar and a coffee shop. A free 24-hour airport shuttle is also available (please contact the hotel for details). Self-parking is an additional $14 per day.

Woodbine Centre offers shopping roughly a 7-minute drive away, while downtown Toronto can be found 21 minutes away by car. The Toronto Congress Centre is less than a 1-minute drive from the hotel and Woodbine Racetrack is an 8-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, parking $14/day, pets under 20 lbs free, wheelchair accessible. (Call Date: March 24, 2014)
The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, staff and rooms.

Many reviewers praised the hotel's location. They found it close to the airport, highway access, restaurants, Tim Hortons, the Pearson Conference Centre and the Toronto Congress Centre.

Numerous guests were pleased with the level of customer service they received during their stay. They characterized the staff as efficient, friendly, available and professional.

The hotel's accommodations were enjoyed by several lodgers. They described their rooms as clean, spacious, well maintained and cozy, with comfortable beds and linens and good Wi-Fi. A few travellers had complaints about their lodgings, however (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms and parking.

Although the majority of reviewers were pleased with their clean and well-maintained rooms, a few lodgers criticized their accommodations. They reported small-sized rooms, dated decor and furniture, worn bathrooms, no fridges in some rooms and some noise transfer from planes flying overhead and guests in the hallways.

A few travellers were disappointed with the hotel's added parking fee and felt it should have been included in the room rates.
Expedia.ca guest reviews rated the hotel 4 out of 5 with a 91% recommendation rate from 309 reviews.

Booking.com guest reviews rated the hotel 8.1 out of 10 from 57 reviews.

TripAdvisor.com guest reviews ranked the hotel #97 of 141 Toronto hotels with an average rating of 3 out of 5 from 45 reviews.

The author called the hotel on March 24, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
7.7
Good
Guest Rating Explained
Rating: 7.7 / 10 Details

No. of guest reviews: 63
Guest Recommended: Yes
Guest Ranking Explained

DoubleTree by Hilton Toronto Airport is #67 out of 141 hotels in Toronto ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Marlow from London, ON CA rated DoubleTree by Hilton Toronto Airport 9 out of 10 on August 19, 2012 Verified Guest Hotel Review

"Great hotel"
"The customer service was fantastic, all the staff were very willing to accommodate any requests. I would have liked to have a microwave and fridge in our room as we were travelling with an infant. Aside from that our stay was awesome."
Hotel review by guest is Positive
Ginette from Embrun, ON CA rated DoubleTree by Hilton Toronto Airport 8 out of 10 on November 02, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Deborah from Ottawa, ON CA rated DoubleTree by Hilton Toronto Airport 7 out of 10 on October 30, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Montreal, QC CA rated DoubleTree by Hilton Toronto Airport 10 out of 10 on October 17, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Randy from Winnipeg, MB CA rated DoubleTree by Hilton Toronto Airport 7 out of 10 on April 03, 2010 Verified Guest Hotel Review

"I chose this hotel because of it's close proximity to the airport. The accommodation was only a few minutes drive from the departure terminal and there were all the required services close by (i.e.: restaurants, gas, convenience stores). When I arrived at the hotel it was hard to find parking due to a convention at the hotel but I was able to find a spot at the far end of the parking lot. Once the convention ended there was ample parking in the hotel parking lot."
Show older reviews
Hotel review by guest is Positive
Vaughn from Burks Falls, ON CA rated DoubleTree by Hilton Toronto Airport 9 out of 10 on November 29, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
Stephen from Cooper City, FL US rated DoubleTree by Hilton Toronto Airport 9 out of 10 on September 23, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Angela from Kemble, ON CA rated DoubleTree by Hilton Toronto Airport 10 out of 10 on July 24, 2006 Verified Guest Hotel Review

"My four children loved the waterslides, pool and games area. The inexpensive parking and free shuttle to the airport was an excellent benefit. Definately stay again."
Hotel review by guest is Positive
Janine from Dartmouth, NS CA rated DoubleTree by Hilton Toronto Airport 8 out of 10 on June 05, 2006 Verified Guest Hotel Review

"Bed mattress was too soft - could have been firmer. Did not sleep well. Rest of visit was great."
Hotel review by guest is Positive
Patrick from Fairport, NY US rated DoubleTree by Hilton Toronto Airport 8 out of 10 on April 22, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Donata from Yorba Linda, CA US rated DoubleTree by Hilton Toronto Airport 9 out of 10 on April 07, 2006 Verified Guest Hotel Review

"Very clean, no airplane noise before 7:00am, included extras, like, airport shuttle, internet and a warm cookie. We will be staying here again."
Hotel review by guest is Positive
Rita from Toronto, ON CA rated DoubleTree by Hilton Toronto Airport 9 out of 10 on March 25, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Sydenham, ON CA rated DoubleTree by Hilton Toronto Airport 10 out of 10 on October 15, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Courtice, ON CA rated DoubleTree by Hilton Toronto Airport 8 out of 10 on October 08, 2005 Verified Guest Hotel Review

"It would have been handy if the shuttle went right in the parking lot."
Hotel review by guest is Positive
Jonathan from Wheaton, IL US rated DoubleTree by Hilton Toronto Airport 8 out of 10 on August 15, 2005 Verified Guest Hotel Review

"The hotel's internet page was not very good. The directions to the hotel map did not show the exit for Dixon from 427. We also had a booking problem with the online service."
Hotel review by guest is Positive
Robert rated DoubleTree by Hilton Toronto Airport 9 out of 10 on August 01, 2005 Verified Guest Hotel Review

"I love the Lobby in this Hotel; & the staff are very friendly. It is my favourite Hotel to stay in."
Hotel review by guest is Positive
Dan from Essex, ON CA rated DoubleTree by Hilton Toronto Airport 8 out of 10 on July 11, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated DoubleTree by Hilton Toronto Airport 7 out of 10 on January 01, 2005 Verified Guest Hotel Review

"It did cost a lot though for rooms that could have been more spacious, better temperature control."
Hotel review by guest is Positive
David from Jamestown, NY US rated DoubleTree by Hilton Toronto Airport 8 out of 10 on October 24, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Claire from Goderich, ON CA rated DoubleTree by Hilton Toronto Airport 8 out of 10 on July 30, 2004 Verified Guest Hotel Review

"Friendly atmosphere, cookies upon check in were a delicious treat! Great pool, fitness facility. Definitely worth the $100."


Amenities

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Airport shuttle
  • Concierge
  • Valet Parking
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Security Guard
  • News Stand
  • ATM / Cash Machine
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • Secretarial Service
  • In Room Movies
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Shops
  • Golf Course (nearby)
  • Photocopier
  • Courier
  • Ballroom
  • Video Conferencing
  • Salon
  • Jacuzzi
  • Massage
  • Spa & Wellness Centre
  • Beauty Salon
  • Internet Connection (wireless)
  • Shower
  • En suite
  • Private Bathroom
  • Child Pool
  • Pool Indoor
  • Coffee Shop/Cafeteria
  • Luggage Storage
  • Designated Smoking Area
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry

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7.7
Good

#67 out of 141 hotels in Toronto city based on 63 guest reviews

Other hotel options in Toronto:
More Frequently Booked
7.7 Good
Holiday Inn Express Toronto Downtown
C$164
Higher Rated By Guests
7.8 Good
Westin Bristol Place Toronto Airport
C$163
Sometimes Less Expensive
7.6 Good
Best Western Executive Inn Toronto
C$112


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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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