Located about a 5-minute drive from Toronto Pearson International Airport (YYZ) and a 2-minute drive from the nearest Highway 409 on-ramp, the International Plaza Hotel (formerly the DoubleTree by Hilton) is suitable for car or air travellers who require a pet-friendly hotel with meeting/banquet space, on-site dining, a free airport shuttle and easy highway access.
Each of this smoke-free hotel's air conditioned guest rooms comes equipped with free Wi-Fi, cable TV, a coffeemaker, a desk, a hair dryer and an in-room safe. Rooms with a jetted tub, a mini-fridge, a separate bedroom and a sitting area with a sofabed are also available, as are wheelchair-accessible rooms. Pets under 20 lbs are permitted at no extra charge upon request.
The hotel also offers an indoor pool with waterslides, a hot tub, a sauna, a spa and wellness centre, fitness facilities, 60,000 square feet of meeting/banquet space, a business centre, a gift shop, laundry services, vending machines, three restaurants, a bar and a coffee shop. A free 24-hour airport shuttle is also available (please contact the hotel for details). Self-parking is an additional $14 per day.
Woodbine Centre offers shopping roughly a 7-minute drive away, while downtown Toronto can be found 21 minutes away by car. The Toronto Congress Centre is less than a 1-minute drive from the hotel and Woodbine Racetrack is an 8-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, parking $14/day, pets under 20 lbs free, wheelchair accessible. (Call Date: March 24, 2014)
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, staff and rooms.
Many reviewers praised the hotel's location. They found it close to the airport, highway access, restaurants, Tim Hortons, the Pearson Conference Centre and the Toronto Congress Centre.
Numerous guests were pleased with the level of customer service they received during their stay. They characterized the staff as efficient, friendly, available and professional.
The hotel's accommodations were enjoyed by several lodgers. They described their rooms as clean, spacious, well maintained and cozy, with comfortable beds and linens and good Wi-Fi. A few travellers had complaints about their lodgings, however (see below).
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms and parking.
Although the majority of reviewers were pleased with their clean and well-maintained rooms, a few lodgers criticized their accommodations. They reported small-sized rooms, dated decor and furniture, worn bathrooms, no fridges in some rooms and some noise transfer from planes flying overhead and guests in the hallways.
A few travellers were disappointed with the hotel's added parking fee and felt it should have been included in the room rates.
guest reviews rated the hotel 4 out of 5 with a 91% recommendation rate from 309 reviews.
Booking.com guest reviews rated the hotel 8.1 out of 10 from 57 reviews.
TripAdvisor.com guest reviews ranked the hotel #97 of 141 Toronto hotels with an average rating of 3 out of 5 from 45 reviews.
The author called the hotel on March 24, 2014 to verify some information.