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Two minutes from the 401, with an indoor pool and waterslide

Pros
  • Free Wi-Fi
  • Courteous staff who go the extra mile, according to guests
  • Guests liked this hotel's proximity to the 401
  • Clean, comfortable rooms, according to guests
Cons
  • Some guests had issues with noisy guests in the hallways and in adjacent rooms
  • A few guests felt that the food in the on-site restaurant was expensive
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Editor's Analysis
Updated Nov 1, 2012
Overview
Located a 2-minute drive from the 401 and a 23-minute drive from downtown Toronto, this hotel is popular with guests who want swift, easy access to the highway, and who want to stay outside of the downtown Toronto core.

All of the 371 rooms at this hotel have free Wi-Fi, a flat-screen TV, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between standard rooms (king or double beds) or more spacious suites (king bed, two flat-screen TVs and a mini-fridge). Pets are permitted for $35/stay.

Guests can dine on site at Sagano Restaurant (serving lunch and dinner daily) or Whitesides Terrace Grill (serving breakfast, lunch and dinner daily). Guests seeking a drink or lighter fare can visit T.W.'s bar. There are also some additional dining options within a 5-minute drive from the hotel. On-site parking is available for $12/day. On-site amenities include an indoor pool with a waterslide, a hot tub, a sauna and a gym.

The Scarborough city centre is about a 6-minute drive away. There are a number of attractions nearby this hotel. The Ontario Science Centre is an 11-minute drive away, while the Toronto Zoo is a 17-minute drive away. Air travellers should budget for about a 25-minute drive to cover the 30 km between the hotel and Pearson International Airport (YYZ). (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi and parking (call date: October 31, 2012).
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The Good
The bulk of reviews used for this analysis were positive, and guests were really pleased with the hotel's customer service and location.

Guests received good service from staff who were helpful and eager to please. Staff routinely went the extra mile to make sure that guests were comfortable and happy, and were swift to respond to special requests or address guest problems. Staff members were mentioned by name and thanked by guests for their personable service.

Guests liked this hotel's proximity to the 401 and said that it was easy to locate. Guests also felt that the hotel was within a reasonable distance from Pearson International Airport and to downtown Toronto (23 minutes).

Rooms were clean and comfortable, according to guests. They also felt that the rooms were spacious enough to adequately suit their needs.

There were a number of comments from guests who enjoyed the pool area, saying that it was cleaned and well cared for. The pool was a decent size, and guests liked the waterslide.

There were some additional comments from guests who liked the food in the on-site restaurant.
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The Bad
While most of the reviews used for this analysis were positive, there were some common complaints, including issues with noise.

Noise disturbances were a real problem for a number of guests who complained about noise coming from other guests in the hallways (often in the late evening and early morning hours) and from guests in other rooms.

A number of guests felt that the food in the on-site restaurant was too expensive, particularly the breakfast.

While a number of guests enjoyed the pool area, there were some guests who felt that the hours of operation for the pool and the waterslide (hours vary) were restrictive.

There were some additional comments from guests who thought the parking fee of $12/night was excessive.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #3 out of 11 Scarborough hotels, based on 177 reviews.

Booking.com guest reviewers rated this hotel 8.1 out of 10, or "very good", based on 40 reviews.

Expedia.ca guest reviewers rated this hotel 4.2 out of 5, based on 169 reviews. 89% of guests would recommend this hotel.

Confirmed with a front desk agent: Wi-Fi and parking (call date: October 31, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.1
Very Good

Rated 8.1/10 based on 571 reviews

Ranked #55 out of 1 hotels in Toronto


9 out of 10 | Songhua stayed February 09, 2012

"Excellent"

"Very nice and great value"

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8 out of 10 | Romeo stayed September 18, 2011

"Over all it's all very good."

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9 out of 10 | Verified Guest stayed September 09, 2011

"The hotel itself is a wounderfull place to be in. The food is the best. The pool area & services are the best, the man that looks after it is very helpful, the sauna & change area are very clean. The angle spa is very refreshing to be in. Room service is very fast. The location is too far away from everything unless you come in by car."

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8 out of 10 | Leonard stayed July 04, 2011

"Nice hotel but they need to keep up with the competition"

"The rooms were way to warm - my wife had to go down and ask for the air to be turned up which they promptly, did other than that the stay was good. It would be nice to see all the televisions in the room up graded to flat screens. I have stayed in hotels and paid a lot less and saw better modernization in the rooms, they need to keep up with the competition"

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8 out of 10 | Verified Guest stayed March 12, 2011

"The only problem we had was our electronic keys would not work and we had to go down 3 times before someone came up. No compensation was offered or an apology!!"

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7 out of 10 | Elizabeth stayed July 18, 2010

"Positive"

"be nice if club soda and tonic water were available in the vending machine Breakfast - I like my entire meal hot. Waiting an eternity for toast was not on. You need to purchase one of those large commercial revolving toasters. A four slice toaster for that many people eating does not serve. Also, your brand of coffee needs to be changed, it was very bitter. Apart from this, everything else was okay. We have stayed with you before.PLEASE, if you allow pets, reserve a block of rooms for them. I dont like sleeping in doggy beds. Yes I do like animals, but not in hotel rooms. When travelling my dog was placed in akennel."

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8 out of 10 | Nicola stayed May 09, 2010

"A fantastic weekend, exciting for kids and adults!"

"Pool, slides and atrium area are awesome!!!!!!!!!! Balcony facing pool wonderful as well."

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8 out of 10 | Christine stayed April 10, 2010

"a very quiet and relaxing atmosphere."

"I loved the indoor pool and also the open atmosphere of the restuarants on site...overall the whole setting is great relaxation for couples or a family."

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6 out of 10 | Janice stayed April 06, 2010

"We found the carpets need attention things were in places worn and we had a room right by the elevator which we were not told about and the noise disturbed us all night. The rooms beside the elevators should be much cheaper and clients should be told of the noise. Have stayed there before but do think some of these things need to be looked at."

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9 out of 10 | Verified Guest stayed March 20, 2010

"GREAT PLACE FOR FUN GETAWAY WITH YOUR KIDS"

"GREAT FOR KIDS THE WATER SLIDE MAKES IT THE BEST. THE FOOD WAS EXCELLENT AS WAS THE ROOM SERVICE. WAITER IN THE RESTAURANT WAS FANTASTIC TREATED THE KIDS VERY WELL. ALL IN ALL IT IS A GREAT PLACE IF YOU HAVE CHILDREN AND NEED A FUN GETAWAY. CLOSE TO ZOO AND WONDERLAND. GREAT EXPERIENCE"

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7 out of 10 | Sarah stayed March 31, 2006

"Great room service. Front desk people were rude upon check in."

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5 out of 10 | Anita stayed February 16, 2006

"i asked specifically about discounts as I was there for a meeting. I was told there were none. I attending my meeting only to find out there was a discount. I was not able to qualify for it because I delt w/ travelocity & was not able to get a refund or the discounted rate. I was led to believe that I was dealing w/ Delta directly but it was a booking agency through the US. When I inquired about the discount I was not entitled to through the staff @ the Delta they were not is a position to help me. I feel ripped off! I also asked for a receipt fr: the staff @ the Delta & they were not in a position to give me one as I booked through travelocity. Apparently, the only receipt I am to get is my visa bill. As I need to submit this to my office for reimbursement, I am not happy about having to place my personal purchases along w/ my business ones. I will not be using travelocity again. I also had to pay for parking which I consider an amenity of the hotel & should be included in the price of my room. I feel taken advantage of. Am I happy. No"

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4 out of 10 | Jason stayed February 15, 2006

"After paying $240+CDN for the room you would think that parking would be free. Had to pay for 2 vehicles $20, ridiculous if you ask me, first time I have ever had to pay for parking at a hotel. Reserved a king smoking room and was sent to a room with two double beds non smoking, mistake was fixed promptly."

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9 out of 10 | H?l?ne stayed January 15, 2006

"All staff members were extremely welcoming and created a friendly atmosphere. We ate in 2 of the restaurants and found the menu selections and the cuisine very good."

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9 out of 10 | Kevin t stayed December 30, 2005

"It was very refeshing to be welcomed at your hotel - especially with a pet - the dog bowls were an added bonus and a very thoughtful gesture. Thank you. S. Carroll"

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7 out of 10 | Wayne stayed September 16, 2005

"asked the desk clerk about airport limo service and cost. She acted like I was bothering her. She gave me no answer, told me to ask the bellhop service. No bell hops around. She knew there was no one at the bell hop desk and didn't take an interest in finding someone to answer my question.I never received the information I asked for. I had to go outside and talk to a taxi driver. I was irritated at her lack of interest in my inquiry."

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9 out of 10 | Duncan stayed September 19, 2004

"Not overly pleased with the $9.00/night parking charge at a suburban hotel, but otherwise, quite a nice stay and the Simmons mattresses were a welcome relief from the wooden planks that most hotels seem to use for their beds."

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8 out of 10 | Cho kin stayed August 15, 2004

"The swimming pool is very nice. A little gym for us to work out, too. Good atmsphere at the restaurant, and a varieties of food to choose (they even have Japanese too). Actually, this is the third time we stayed there."

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8 out of 10 | James stayed July 11, 2004

"A wedding party flowed into our hall late at night so we had to call security. The problem was solved. They have a nice swimming pool in the lower lobby with a waterslide that is lots of fun."

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Map Marker Delta Toronto East
2035 Kennedy Road, Toronto, ON