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New and highly praised luxury hotel in downtown Toronto near CN Tower with indoor pool

Pros
  • Free amenities: Wi-Fi, wired Internet, local calls, newspapers
  • Many found the beds very comfortable and the rooms very clean with upscale bathrooms
  • Rooms on higher floors that faced the water had splendid views and were quieter
  • Location was well liked, close to Union Station and city's entertainment venues
  • Staff were typically very accommodating
  • Wi-Fi was rated excellent by guests online
Cons
  • Self-parking costs $35 per 24 hours and valet parking costs $42 with unlimited in/out privileges
  • Some guests found the parking limited, especially during Jays and Raptors games
  • Some were disturbed by the trains from Union Station even on the higher floors
  • Some guests missed having a mini-fridge or mini-bar in their rooms
  • Guests were often underwhelmed by the dining on site and found it expensive
Freebies
Free Wi-Fi
Free Internet
Editor's Analysis
Updated Aug 21, 2016
Overview
This hotel is Delta’s flagship hotel built in 2014 and currently Toronto’s tallest hotel building. It offers new luxury rooms in Toronto’s entertainment district.

The smoke-free hotel offers 567 rooms over 46 floors. All rooms include free Wi-Fi, free wired Internet, free local calls, a 42” flat screen TV with cable and pay movies, a coffeemaker, a desk with ergonomic chair, a safe, an iron and ironing board, a hair dryer, bathrobes and climate control.

Rooms are furnished with 2 queen beds or 1 king bed. Room extras include a sofabed, a living area, a kitchenette (stove top, microwave, fridge, cookware, dinnerware), a dining area, a stand-alone soaker tub and city or lake views. Accessible rooms are also available.

Self-parking is $35 per day and valet parking with unlimited access is $42 per night. Pets (2 dogs/cats) are welcome for $35 per stay, per room. Limo service is also available along with electric car charging.

SOCO Kitchen + Bar serves breakfast, lunch and dinner, featuring Mediterranean cuisine and a seasonal outdoor patio. SOCO To Go offers take out meals from early morning to late at night. The hotel also provides an upscale whisky bar called Char No.5 which is open for dinner. Room service is available 24 hours.

Hotel amenities include an indoor pool, a hot tub, a steam room, a 24-hour fitness centre, concierge, a business centre, dry cleaning, a guest laundry, a 24-hour front desk, safety deposit boxes, elevators, vending machines, free newspapers and meeting rooms.

The Air Canada Centre (home to the Toronto Maple Leafs, Toronto Raptors/concert venue) and Metro Toronto Convention Centre are an 8-minute walk from the hotel. The CN Tower, Rogers Centre (home to the Toronto Blue Jays and Toronto Argonauts) and Ripley's Aquarium are a 5-minute walk away. Royal Alexandra Theatre and Toronto's Financial District are located within a 10-minute walk.

The hotel connects to the underground pedestrian PATH network and Union Station (UP Express, subway, VIA Rail, GO Train) is about a 5-minute walk away. Toronto Pearson International Airport (YYZ) is about a 20-minute drive without traffic or a 41-minute ride on UP Express from Union Station. (All travel times: Google Maps)

Confirmed with the front desk on August 20, 2016: pet policy, all rooms have iPod docks and the hotel has a steam room
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The Good
Guests were pretty excited about this hotel and seemed to really be impressed with it.

It was new, modern and guests found it impressive in cleanliness and decor.

Guests really liked the rooms. They were often found to be very clean and spacious, with large upscale bathrooms, soaking tubs and rain showers, floor-to-ceiling windows and great city and lake views (some from the bathroom).

The location was prime. It was connected to Union Station and made travel for sightseeing and the airport effortless and cheap. It was also an easy walk to the convention centre, entertainment venues, restaurants, the financial district, the waterfront and the city's signature attractions. Guests also like having Longo's supermarket and the LCBO handy for snacks and light meals.

The staff did a great job. They were mentioned often in the reviews and guests told of how the staff offered outstanding service.

A few guests enjoyed the varied breakfast buffet and the whiskey bar, but there were a number of negative comments regarding the food services. 

Many reviewers were well pleased and planned to return.
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The Bad
Some guests were disappointed with some aspects of the hotel.

Recent room complaints posted were: small rooms, no mini-fridge for chilling food, no mini-bar for ready to eat snacks in the room, room was small, no black out blinds a problem for some who needed a dark room to sleep in, one guest found bedding was stained, opague window to the washroom does not provide a full sense of privacy for some guests travelling with friends or business associates, interconnecting doors to other rooms don't show if they are locked or unlocked (other guests breached the room), and in the winter a room was too cold. 

Sometimes the hotel became busy with fans from the Raptors or Jays games and guests found the staff impersonal during these times and the elevators busy creating a long wait for the elevator. One guest explained that everyone had to swipe their key at the front of the elevator making the task of getting to one's floor arduous when the elevator was packed, and claimed that the line for the elevator continued outside of the hotel building.

The dining on site was deemed expensive, not kid-friendly and underwhelming by several guest reviewers. Some found the service slow and inept as well.

Valet parking was limited. Occasionally guests found there was no parking available as sports fans had descended upon the city and taken up all the spots (which is also shared with the public). Valet service often was maxed it seems with too few spots for such a big hotel according to guest reviewers.

Some complained of noise from: the elevator, an AC unit and the trains from Union Station.

Some guests found the indoor pool overcrowded, small and loud with children. One guest complained of it being cloudy with a dirty pool deck, although it was more often described as clean.

Other recent complaints were:  restaurants in the area were mostly fast food, no kids club, inconsistent housekeeping service (not enough towels, didn't vacuum etc), better pool hours were needed and the hotel rooms were overpriced.
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Show Sources
Sources
TripAdvisor.ca ranked this hotel #6 out of 137 hotels based upon 1376 reviews.

Expedia.ca guests rated this hotel 4.7 out of 5 from 1119 reviews.

Guest Reviews
9.4
Excellent
#
6 / out of 138
hotels in Toronto

Rated 9.4/10 based on 2944 reviews

Ranked #6 out of 138 hotels in Toronto

2944
Map Marker Delta Toronto
75 Lower Simcoe Street, Toronto, ON