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"OK hotel with dumb staff to keep you on edge"
"We received a noise complaint literally upon entering our room. I had to ask the guy who came to our room if he even worked here, because how could we have a noise complaint upon arrival? I think the Indian man who came up to tell us about our noise complaint came on the same elevator as us after check in. Also, he told me about the noise complaint as if I was a small child.
My son is 15. He is too old for the little children's pool on 2/F. I tried to take him to the pool on 27/F and swim with only me, no other 15 year olds, and he was kicked out. This is dumb."
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"The room was very welcoming - fresh white duvets, pleasing decorations and lovely bathroom. My only complaint was that there was no way to lower the temperature in the room other than opening the balcony door. This is not safe while sleeping so I was too warm for sleeping comfortably."
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"To go to the family pool you have to walk through a conference area and there were tons of people all dressed up!!! Quite embarrassing!!!
The rooms bathroom wasn't very clean - alot of hair on the floor!!!The shower head was not adjustable and shot water all over the floor - tried to adjust the shower curtain a few times but it didn't help!!!
The hot tub was not functioning and was being regrouted...over mouldy old grout!!GROSS!!!
My 7 year old child was given a welcome gift that she was excited to get and was handed a baby book of ABCs and a floating boat - she left it in the room!!
People were friendly and polite but work needs to be done in the rooms!!!"
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"we have been coming to this hotel for more than 30 years, which clearly means it is good enough and comfortable enough to keep coming back to. The location is excellent, we like the pool, staff are responsive, and it makes a difference at check in/out time that we are Delta Privilege members."
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"parking is limited had use alternate parking apparently did it wrong got a $40.00 ticket(may be factor when staying in TO). Fan in bathroom didnt work and heat lamp was also not usable."
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"Generally a good hotel. A slight quirk - the Guest Laundry is well hidden in the childrens changing rooms in the "Family Fun Area". Go figure!"
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"To begin with we were put in the wrong room but this was rectified and put into the room we requested. There were not coffee cups for coffee the next morning but we were in a rush to get to the airport so we didn't ask for more. The next morning the hotel was buzzing because a triple murder happened on floor 19. The charge for the hotel room was $279.00 and the rate for this room was $214.00 because we are frequent customers so I will need to speak with the manager regarding this matter."
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"I stay at Delta Hotels as often as possible, despite the fact that they are slightly pricier than some competitors. Delta has really mastered customer service and that makes the price difference worthwhile."
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"When we checked in we were immediately told that our "internet" rate was for the rooms that were not remodeled. Then I mentioned that I wanted to make sure i had a high speed connection. I was told no that my floor didn't have it. After a brief argument, it was rectified but we weren't thrilled."
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"After reading several (poor) reviews, I was a little aprehensive about stay in this hotel. However, I was quite happy with everything. I parked at Yorkdale and took the Subway (thus avoiding the $23 parking fee). The room was clean, but sort of small, and the bath tub was a little stained. The adult pool on the 27th floor was great with no children running around, and there was lots to do in the hotel if we didn't feel like going out. It was located close to everything right downtown, and when I called the front desk at 4 in the morning with a migrane, they informed me that the Shoppers Drug Mart around the corner was open 24 hours a day.
Overall, I had an enjoyable experience and would recommend this hotel to other...except for the expensive parking."
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"The room I was in cost $250/night - at some point it must have been a sitting room with adjoining rooms as there were doors on either side. The bed consisted of a pull-out couch which I thought rather odd for the price - it was comfortable though. I really did not think it was worth the price paid as the room was quite a bit smaller than I anticipated."
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"There were some minor glitches such as clocks and hair-dryers that didn't work, but staff attended to these promptly and politely. It's 5 minutes from the Easton center for shopping and very near to theatres. Beware if you are here for a conference: the bars do not serve food after 10pm and the food at the Market Garden, whilst edible, is not exactly what you want after a long hard day; of the stuff on offer here, go for the sandwiches (which were freshly made and very tasty) rather than the cardboard-like pizza."
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"The staff were very friendly and highly efficient. Very accomodating."
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"This year we notice that a few restaurants were gone in the area and that we enjoyed eating at (Pickel Barrel, JJ Muggs). A bit harder to find nicer restaurants in area to visit. We did eat breakfast at Delta Chelsa and enjoyed(twice). The Delta Chelsa's sports & fitness accomodations were excellent. We also appreciated getting our GST refund very conveniently in hotel lobby. All in all, good deal and will come back for our 4th year in 2006."
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"Lobby is consistently crowded & the wait for check in or out is far too long a wait. Perhaps they could add more "frontline" help.
Elevator service is poor. The last 2 years have been the worst. This year the wait was quite long because just as in the past one was out of service. Last year we also got stuck between floors. Fortunately, it was only for a few minutes but nonetheless unsettling. "
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"This was my second stay within a month on business. I will reiterate my earlier comments. The satff - each one I came into contact with - went above and beyond. Helpful, pleasant and more. Head and shoulders above what I have encountered at many other hotels. The front desk staff, the room service staff, the cashier in your market garden, the business office staff.
And it is the staff who make the difference.
Mary Hart"
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"Staff are either exceptionally helpful and courteous or efficient distant. The hallways leading to the room and the room itself is old and tired. For example, the hallway carpeting in places was disgusting and dirty. In my room it was worn and tired. In the bathroom the water taps did not turn off completely and the unit itself was loose. For a Delta Hotel I rate it "poor"."
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"Nice Hotel. Attentive Customer Representatives, Good Service."
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"The hotel is clean - comfortable and very convenient.
Every interaction that I had with your staff was positive - from the front desk, porter, room service - everyone. They were all friendly, helpful and polite. So cheers to all of them. It is the people who make the difference.
Mary Hart"
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"I like the Delta Chelsea. However, cleanliness and the bathrooms could vastly improve. I dropped an item behind the bed, and I don't even want to tell you what I found back there. It's still there. Also, the bathroom is very old, and in terrible shape, ie: tub and wallpaper is falling off. It wasn't very clean, either."
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"We were in your hotel on Sunday morning when the hydro was out. I was very disappointed in the information shared by the people on the PA system. Every 1/2 they would say the same generic lines composed of basicly useless information. We felt that the area affected should have been shared with us, as well as the cause of the power failure. They didn't mention the elevators working until after 11am. We felt that if we had had more information , we could have made better decisions about evacuating the hotel."
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"Was not my choice to stay at the delta on Dec.23/04, but had to spend 2 nights there due to airline complications. It was the first christmas I missed with family, and me and a friend of mine werent in the best of spirits. On the night of the 23rd the clerk at the front desk (whom i cant remember her name) was soo very nice to us. She felt bad for us after hearing our story. So she gave us a $24 food vouture for the restaurant there and upgraded our room for the same price, to help make our stay more enjoyable. I thank the hotel for this especially, the lady at the front desk. Even though we were late to get to our family for christmas, our stay was more enjoyable then expected. Thank-you. And I'll be sure to recommend the hotel to friends. Its also the only hotel I've ever stayed at in Toronto and I'll be sure to go back, especially after this trip."
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"just felt really looked after...and attended too, quite impressive."
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"Overall experience was great.
My only complaint was the bathroom. It had ground in dirt in the bathtub that comes from years of use. They may want to consider updating that room.
Other than that everything was great. Staff was very helpful and friendly.
Great location."
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"The reception was very busy and crowded. They could use more people at reception. It took a while to check in."
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"THE BEST ADVANTAGE OF THIS HOTEL, IS THE LOCATION IN DOWNTOWN, OTHERWISE I FOUND IT EXPENSIVE."
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"The hotel was overbooked, we had to wait 2 hours to get our rooms & then we were not given the room type booked. We reserved 2 rooms with 2 beds each. This was after standing in the que to check in for 45 minutes, 9:30PM in the evening. It has been 3 or 4 years since I have stayed at the Delta Chelsea. No matter the time of the day, there was always a large que for the front desk. Even the cocktail lounge in the hotel was full & understaffed. The Night Manager, was however, very apologetic & reduced our room rate from $149.00 per night to $99.00 per night. This made the stay palatable. Howver, the Delta Chelsea will not be my first choice next time @ $149.00 per night. I would however, consider the hotel @ $99.00 per night. The lobby is always hectic, the front desk staff look stressed, too many people & not enough staff or perhaps their system/lobby layout is not designed for the volume."
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"Lots of activities for the kids. Awesome central Toronto location."
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"We got a good price, and considering the location of the hotel I might consider staying there again. Still, I would only recommend this hotel with several qualifications. First of all, it really wasn't a comfortable experience, and there is no way it deserves its four star rating. The rooms are smallish, the beds fairly cheap, and the decor a bit run down in places (e.g, in our room). The service staff were professional and pleasant, but too few in numbers and overworked - I checked out of the hotel at 4:00 a.m. just to avoid the minimum 30-45 minute wait at the front desk! (Well, I was up anyway.) The family aspect of this hotel is greatly oversold in my opinion, as the pool isn't that great and the plethora of adult bookstores, etc. in the immediate area can make for some challanging explinations to a 7 year old. On the plus side, the internet cafe at the Yonge street access was inexpensive and very handy, and the location was very good in many respects."
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"The Delta is a fantastic hotel - kid friendly, adult friendly and has all the amemnities you need. Also quite convenient if you are into shopping."
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"The kids (and I) loved the slide! Above all, that one thing made the stay in the hotel really enjoyable and made us all want to stay at there the next time we're in the area."
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"The hotel staff was very helpful except one time we had asked the concierge for a recommendation for a restaurant. The comment was "all are good down Elm St" and we found it difficult to find this so, in our price range. So we walked for quite a long time to find another...."
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"The staff were very accomodating, even after we checked out. The bellhop kept our bags until our flight and when we came to get the bags they were loaded into the airport taxi.
Extra requests for pillows and towels were addressed within 5-10 minutes and help was provided to courier shopping packages home.
The Sunday brunch and menu were excellent, the ham and cheese omlette was very yummy.
Check in staff offered an excellent choice of rooms and the beds were very comfortable."
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"I was upset that once I got into the hotel that my room was not ready. When it was it seemed like a quick clean and the bed was done quickly. There was dip in our king size bed, need new mattresses!
Had to call twice to get hotel to cancel the in room movie that was charged to our account. Other than that it was a great hotel but too pricy especially the parking and the the dissatisfaction of the SMALL and tiny room with the balcony that had bird droppings everywhere."
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"It is sold as a 'family-friendly hotel'. Little did I realise that would mean the presence of 'Camp Chelsea' - swarms of young teenagers all over the place. I don't hate kids, but..."
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"The room was very very cold, an extra blanket did not help at all."
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"It is a one hour bus ride from the airport, but it is from the door of the arrivals area to the front door of the hotel.
The staff at this hotel are very well trained and always went the extra mile to address any concerns that I had. I have stayed often at this hotel largely due to its great location and the great staff they have working there. Our room was small and had a torn curtain and torn bedskirt. As well the rug could use a good shampoo. The area in the hotel we were in is the older section but I still enjoy staying there. I have yet to be disappointed in the way they treat their guests."
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"I found the length of time to check-in and check-out was far too long. I feel that there should have been more terminals open. I found that the food area (buffet) restaurant staff quite friendly. The buffet appeared to be quite clean."
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"Terrific place to stay for a family. They have children's activities and a wonderful indoor pool with waterslide."
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"Overall great stay - my only 2 niggles were the reception area seemed very disorganised when I arrived - and it took me about 30 minutes to find out where to park and check in - which was a pain as it was me and my 2 kids (6 & 8).
The pool was great - except it did tend to get overcrowded - maybe some kind of limit should be put in place.
Apart from that GREAT will be back in the summer!"
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"This hotel is very children friendly. They have a great
children's program at a great price."
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