6 out of 10 | Verified Guest stayed August 18, 2013
"my only real complaint would be...if you are going to give caa discounts, they should be for all card holders, not according to availability of rooms. I booked over a month in advance, yet was told it didn't apply."
7 out of 10 | Chelsea stayed January 27, 2013
"This hotel was in a perfect location for my visit. It was clean and was nice place to stay"
8 out of 10 | Verified Guest stayed February 26, 2011
"Great location for me, and the parking is very handy. Simple and clean, yet all I need! I'm a repeat client. Recent renovations are nice too."
7 out of 10 | Nicholas stayed January 30, 2011
"Convenience of location is good. Bed is much too firm. Free breakfast is very meager."
6 out of 10 | Angelia stayed May 21, 2010
"Excellent housekeeping staff; 50/50 on the front desk"
"Good - Housekeeping staff is AWESOME! They took very good care of us while we were there. It was always good to get back to the room and it was not only cleaned up, but organized again. Could be better - About 50/50 on the front desk guys. Two of the 4 of them were very helpful, while the other two had to be "urged" along to help. The two that were helpful were very nice, and quite responsive to our questions. The other two needed a bit more "prodding" or pushing before they'd go the extra mile. The housekeeping staff saved the day for my ever even considering returning to this hotel or recommending it (along with the two guys at the front desk who were more helpful). Oh, and PLEASE INSTALL AN ELEVATOR!!! Gees! Getting luggage up the two small flights of stairs is no easy feat!"
7 out of 10 | Verified Guest stayed November 23, 2009
"The main problem I had was trying to make a phone call. The first time I tried the call did not go through. The next time I got an operator who still did not solve the problem. A call to the front desk clarified what was wrong and how to place the call. I was charged for three phone calls. After debating it with the person on the desk at checkout for about 5 minutes. He finally refunded the two calls that didn't go through. I was being charged $1.00 + taxes for each call made. I will stay there again because of the closeness to the hospital, but would not stay there for any other reason."
8 out of 10 | Emer stayed September 27, 2009
"The hotel is very conveniently located, clean and comfortable. The doors are not soundproof. If someone is talking in the corridor, you can hear everything they say. There is no bank machine in the hotel and the clerk at the desk didn't seem to know where we could find one. A bit frustrating. The cleaning staff do a good job, are friendly and quite willing to accommodate special requests (e.g. for blankets, pillows, etc)"
4 out of 10 | Adele stayed August 29, 2009
"it is not a location for older guests. I attended a beach Volleyballevent and chose the hotel for its proximity to the event.Having a horde of hungry athletes in a small room for breakfast made it impossible to find room to eat, found it impossible to get selection of food and the tables were filthy. The staff were not numerous enough and certainly not equipped to handle a situation that the hotel should have foreseen."
8 out of 10 | Carole stayed November 05, 2006
"I would be willing to pay more to have the hotel just a little more modern (i.e. an elevator might be nice for the elderly as well). The rooms were well kept but well worn. You might note by the phone that you have to phone the front desk before making a local call or it will ring busy. Most hotels/motels have figured out how to monitor without imposing on the guests. You have the cornered the market as there is no alternative in the beaches area so you could really profit from upscaling it."
9 out of 10 | Fritz stayed October 18, 2006
"The hotel is perfectly situated to go down town without car, because of the streetcar station in front of the hotel - and the streetcars are running 24 hours!"
7 out of 10 | John stayed October 11, 2006
"Room needs a little work and they could have had a fridge in the room to accomodate some food and drinks we had."
7 out of 10 | Eric stayed March 08, 2006
"Smoking and non-smoking rooms cannot be on the same floor. I could smell the cigarettes everyhwere including my room. Apart from that, the price and convenience to the downtown core was great."
9 out of 10 | David stayed February 24, 2006
"Staff very helpful, gave great directions for travel. Although it's some distance from downtown, the Queen St. streetcar runs right outside the door and it's a direct run to the downtown core (skydome, CN tower, etc.) The Beaches district is really nice too -- little shops and cafes, and of course the beach nearby. Lastly, there's a great pub right next door!"
8 out of 10 | Andre stayed October 16, 2005
"Very basic hotel that's nonetheless well-run."
8 out of 10 | Helmut stayed August 12, 2005
"Breakfast (Continental) could offer bigger choice (e.g bread, eggs, ham)"
8 out of 10 | Daniel stayed November 07, 2004
"Arrived at noon and was told the room would be ready at 3 pm. Came back later at 4:30 and the room was still not ready. We asked the manager to do something as we needed to get changed for a dinner party, finally it was the maid who took matters in hand and insisted to the manager that he put us into another room. The maid was very friendly and helpful. We use this hotel 6 or 7 times per year and this is the first problem we've encountered. It will not deter us from returning."
8 out of 10 | Verified Guest stayed November 07, 2004
"just a note that the noise between rooms travels. We had neighbours that were noisy for about 45 minutes after 2 am and we couldn't sleep during that time."
8 out of 10 | Greg stayed March 13, 2004
"The parking is free and there is access to public transit at the door. About a 20 min ride to downtown by streetcar. Within walking/driving distance to the beach. Lots of bike paths. Movie complex across the street. Very safe area."
7 out of 10 | John stayed February 05, 2004
"Our non-smoking room was a little too close to smoking areas - ie, our room seemed smoky each time we arrived from outside. The bed was excellent."
8 out of 10 | Verified Guest stayed January 14, 2004
"Older building. Ground floor rooms (where we stayed) are actually half-underground (the windows looked out at the wheels of the parked cars in the parking lot)."