Located about a 6-minute drive from Toronto Pearson International Airport (YYZ) just off Highway 27, Crowne Plaza Toronto Airport is suitable for air or car travellers who prefer a hotel with a free airport shuttle, on-site dining and easy highway access.
Each of this smoke-free hotel's guest rooms comes equipped with air conditioning, an in-room safe, free Wi-Fi, cable TV, a coffeemaker, a hair dryer and an iron and ironing board. Microwaves and mini-fridges are available upon request, as are wheelchair-accessible rooms and rooms with a sitting area and sofabed. Pets are permitted for $30 per pet, per stay.
On-site amenities include an indoor pool, hot tub and sauna, a 24-hour fitness centre, 12,000 square feet of meeting space, a 24-hour business centre, laundry services and elevator service. On-site dining is available at La Brasserie, which serves breakfast, lunch, dinner and room service.
A free 24-hour airport shuttle is offered and departs every 30 minutes from the hotel. However, guests must call the hotel for pickup upon their arrival from the airport. Parking is an additional $14 per day.
Toronto's city centre is roughly a 29-minute drive away, while Skyway Trade and Conference Centre can be found 8 minutes away on foot. Several bus stops are accessible within a 10-minute walk.
Woodbine Centre offers shopping about an 8-minute drive from the hotel and Toronto Congress Centre is a 3-minute drive away. (All travel time estimates: Google Maps)
All property details verified by a front desk agent, June 4, 2014
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, rooms and staff.
The staff received a lot of positive feedback, with many guests describing them as friendly and helpful.
Several reviewers thought the hotel was well located convenient to the airport and several good restaurant choices nearby.
Many also appreciated the free shuttle service, that ran every 30 minutes and only took a few minutes to get to the airport. Some felt that this was a good stopover hotel to access the airport, suitable also for business travellers for a shorter stay.
Many reviewers described their rooms as clean. A couple of guests said that although it was an older hotel, it was well-kept, neat and in working condition. (There were some challenges to the state of the rooms with some guests being displeased with the rooms they received.) A couple of guests said their beds were very comfortable.
While the majority of reviews consulted for this analysis were positive, there were some complaints that surfaced in recent reviews found online, and used for this analysis.
Several guests complained that their rooms were small (although a few guests had spacious rooms).
A couple of guests complained of noise disturbances from other guests in the hallways or adjoining rooms. The staff accommodated those in the adjoining room and provided a quieter room on a higher floor.
Although most reviewers considered the rooms and hotel in general to be clean, a couple of guests complained that the hallways or public areas needed a more thorough cleaning and another couple of guests found rooms that had not been cleaned prior to being rented out to them.
While a couple of guests said the Wi-Fi worked great, a few guests said that they experienced slow speeds and poor connectivity.
A couple of guests said the on-site pool had a dirty ring around it.
It was conveyed by a few guests that the hotel was not fully updated and some of the rooms needed attention.
Expedia.ca guest reviews rated the hotel 3.7 out of 5 with an 81% recommendation rate from 551 reviews.
TripAdvisor.com guest reviews ranked the hotel #79 of 141 Toronto hotels with an average rating of 3.5 out of 5 from 437 reviews. 59% recommended the hotel.
Booking.com guest reviews rated the hotel 7.8 out of 10 from 96 reviews.
The author corresponded with the hotel on June 4, 2014 to verify some information.