The Crowne Plaza Airport hotel is located at the end of Carlson Court, a cul-de-sac street just to the north of Dixon Road and east of Atwell Drive in Toronto, Ontario.
Facilities at the pet friendly hotel ($30/day) include a 24-hour free airport shuttle, guest parking ($14/day), meeting space, and a business centre. Leisure facilities include a 24-hour fitness centre, a sauna, a whirlpool, and an indoor pool. There is also a restaurant at the hotel that offers 24-hour room service (breakfast extra).
The twelve story hotel has 489 guest rooms and common amenities include free Internet access, a work desk, cable television, air conditioning, a coffee maker, an iron, an ironing board, and free local calls. Rooms/suites at the hotel commonly have two double beds, one queen bed, or one king.
Check in time at the hotel is at 3pm and check out time is at noon.
The hotel is just 2.5km to the east of the Toronto Pearson International Airport (YYZ) and downtown Toronto is about 24.9km away (distances - Google Maps).
Guests that stayed at the Crowne Plaza Airport hotel in Toronto generally enjoyed their stay. Several guests were satisfied with the location of the hotel while others thought highly of the guest rooms.
Guests that liked the hotel's location typically indicated that they were happy to be near the airport. These guests either had a flight to catch or they were coming in on one and being near the Toronto Pearson International Airport was convenient for them. Many guests also mentioned that they liked the hotel's free airport shuttle and one guest called it "very convenient."
Some guests that indicated that they liked the hotel's location said that it was because of the close proximity to the 401 and other highways in the area. Many guests also said that they found restaurants in the area near to the hotel.
The guest rooms received some mixed opinions however in terms of cleanliness and comfort guests seemed quite happy. Numerous guests called the hotel clean and there were very few reviewers that said the opposite. The rooms were also considered comfortable and many guests mentioned their beds.
Occasionally a guest said that his/her room was "nice" or "nicely decorated."
Guests that did not totally enjoy their stay at this hotel had an array of concerns.
The guest rooms, though well-liked by many, generated several complaints due to their sizes. Many guests felt as if the rooms were small and one adamant reviewer said that his/her room was "the smallest room (he/she) (had) ever stayed in."
There were occasional noise concerns at this hotel due to the property's proximity to the airport. Some guests complained about the noise of airplanes and one guest, for example, said that "it sounded as if the planes were going to land in (his/her) room."
Some guests felt as if the hotel was showing signs of aging. Multiple guests felt like the hotel needed refurbishing and a couple guests mentioned that the bath tubs were peeling. Occasionally guests complained about low water pressure at the property and one guest claimed that it was so low that "you could barely shower."
The breakfast at the hotel also generated some complaints as some guests felt that it was poor quality.
Lastly, the hotel staff received inconsistent reviews. While many guests thought well of their service there was a significant contingent of patrons who had differing experiences.
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Hotel Front Desk Agent: free wireless in every room, breakfast costs extra but is served at the hotel.