OverviewThe Cosmopolitan Hotel is located on the north side of Colborne Street between Yonge Street and Victoria Street in Toronto, Ontario.
Facilities at the "boutique" hotel include on-site parking ($34/day), a business centre, a restaurant (breakfast extra), a spa, meeting rooms, and fitness facilities. There are 96 rooms at the 27 story property (has an elevator) and those units can be either smoking or non-smoking.
Every room includes a kitchenette, cookware, and dishes and other room amenities can include washers, dryers, flat-screen televisions, safes, and incense sticks. In-room wireless Internet is available at the hotel and the cost is $12 per day while the cost for local calls is $1.43 per call.
The downtown hotel is located about 180m from the King Station (subway) and the CN Tower, which is very close to the Rogers Centre, is about 1.6km away. The Air Canada Centre is about 800m away while the Hockey Hall of Fame is about 350m away (distances - Google Maps).
Check in time at the hotel is at 3pm while check out time is at noon.
Verified with a Front Desk Agent: smoking and non smoking rooms available, Internet costs $12, kitchen facilities in every room, local calls are $1.43, and check in and check out times are 3pm and 12pm, respectively (call date: April 22nd, 2012).
The GoodGuests that stayed at the Cosmopolitan Hotel Toronto were generally impressed with the property. The hotel staff, the location, and the guest rooms all received several compliments.
In regard to the staff, there were hardly any negative comments whatsoever. Much more frequently, guests described the hotel's employees as "friendly," "courteous," and even "beyond helpful."
Several guests who were very impressed with the staff paid them very strong compliments. As examples, one guest called the employees "amazing" and another guest said the "staff were the best part of the stay."
The location of the hotel was well-liked because it was a downtown property. Guests that were specific about the destinations that they liked being close to usually mentioned the Air Canada Centre or the St. Lawrence Market. Many guests also indicated that they were able to find shopping or other markets in the area surrounding the hotel.
Numerous guests thought that the rooms at the hotel offered some helpful amenities. These guests often mentioned that the guest rooms had kitchenettes. There was some balance of opinion on whether the rooms were spacious or not but many guests did find them large. Additionally, guests often said that they thought the hotel was clean and even "modern."
The Bad
Guests that did not like the hotel usually complained about the prices associated with the room rates or other services.
Several patrons felt that this hotel was expensive or "significantly over-priced for what you (got)." Many guests were disappointed that breakfast was not included in the room rates as they felt that the prices they were charged warranted more than just their rooms.
Another guest who paid for breakfast seemed to be warning other guests against the cost. He/she wrote: “the breakfast (was) not included, and if you (sat) down, they (didn't) tell you that (it would) cost $16 for coffee, yogurt and some fresh fruits - no hot food!”
Other guests complained about other costs at the hotel and, for example, the "parking cost" was described as "outrageous." A price of $33 per night was called "steep" and one guest decided to park off-site for a much cheaper rate and a "short walk."
Booking.com guest ratings averaged to 8.4 points out of 10 and the site had 46 reviews.
Hotels.com guest ratings averaged to 4.4 points out of 5 and the site had 111 reviews.
Priceline.com guest ratings averaged to 8.0 points out of 10 and the site had 10 reviews.
Verified with a Front Desk Agent: smoking and non smoking rooms available, Internet costs $12, kitchen facilities in every room, local calls are $1.43, and check in/check out times are 3/12.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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