OverviewThe Best Western Plus Roehampton Hotel & Suites is located on the west side of Mt. Pleasant Road between Roehampton Avenue and Eglinton Avenue East in Toronto, Ontario.
Facilities at the non-pet friendly hotel include valet parking ($16 plus tax per day), a business centre, laundry facilities and an elevator. Leisure facilities at the property include a restaurant, an outdoor pool, and a 24-hour fitness room. The hotel also provides a complimentary continental breakfast that is included in all rates.
There are 109 guest rooms at the ten-story hotel and those include 84 non-smoking rooms. Common amenities include free local calls, free Internet access, hair dryers, irons, ironing boards, air conditioning, desks, and 32" flatscreen televisions.
Eglinton Station is about 900m from the hotel while popular tourist attractions like the CN Tower in the downtown area are about 8.6km away (distances - Google Maps).
Check in time at this hotel is at 3pm while check out time is at 11am.
Verified with a Front Desk Agent: valet parking is $16 per day plus tax and there is no option for self parking.
The GoodGuests that stayed at the Best Western Plus Roehampton were typically impressed with the property. The hotel's main strengths appeared to be the location, the guest rooms, and the hotel staff.
The location of the hotel was well-liked for a few common reasons. Several guests liked that the property was situated near Yonge Street, a major commercial street in Toronto with plenty of shops and restaurants. Some guests mentioned that there was a subway station near the hotel or at least nearby transit options.
In regard to proximity to downtown, there was some balance of opinion. Some guests felt it was a little far but others appreciated the distance as one guest, for example, said the hotel "was close to downtown Toronto without all the noise."
The guest rooms were praised for several reasons. First and foremost, the property appeared to have a good reputation for cleanliness as many guests indicated that their rooms were up to standard. Some guests also thought that the "rooms were spacious" or large and the beds received a lot of compliments for being comfortable. Many guests also appreciated that in-room Internet service was free.
The staff at the hotel received several compliments with virtually no off-setting complaints. The staff were commonly depicted as pleasant or they were described as "friendly" and/or "helpful."
The Bad
Guests that did not entirely enjoy their stay did not seem too frustrated with the property. However there were a few areas that commonly generated complaints from patrons.
Firstly, many guests did not like the parking service at the hotel. The main reason for the dislike had to do with the extra charge and the fact that valet service was mandatory (no option for self parking).
Some guests were unhappy with the restaurant but not because of poor food quality. Many guests who wanted food service found the facility to be closed at a time when they thought that service should have been available. One guest, for example, said that the restaurant should have been "open for Friday and Saturday night dinners" and other guests bumped into the same problem.
Guests usually liked their rooms but some guests complained that the bathroom was small. One guest indicated that her husband barely fit into the room while another guest said that it "was unbelievably small."
Expedia.ca guest ratings averaged to 4.1 points out of 5 and 91% of guests recommended the hotel.
Booking.com guest ratings averaged to 8.0 points out of 10 and the site had 61 reviews.
Priceline.com guest ratings averaged to 7.9 points out of 10 and the hotel ranked 24th of 81 Toronto properties.
Front Desk Agent: valet parking is $16 per day plus tax and there is no option for self parking.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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