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OverviewThe Best Western Primrose Hotel is located in downtown Toronto on the south side of Carlton Street and just to the west of Jarvis Street. Ryerson University is about 500 meters away from the property and the University of Toronto is just over one kilometer away (distances: Google Maps).
Subway stations are also within close walking distance of the hotel (both College Station and Wellesley Station) and TTC streetcar stops are not far from the hotel's main entrance.
Major tourist attractions like the CN Tower, the Rogers Centre, the Air Canada Centre, and the Hockey Hall of Fame are moderately long walks from the hotel. However transportation to these destinations is quicker when traveling by public transit or by vehicle.
The hotel features 335 guest rooms and suites that come with free Wifi. Pets are not allowed at the hotel except service dogs for the disabled.
Hotel features include a business centre, a fitness room, a heated outdoor pool (seasonal), and same day dry cleaning and laundry. Parking at the hotel costs $23 per day with in and out privileges.
Check in time at property is at 3pm and check out time is at 11am .
The GoodGuests who expressed approval of the Best Western Primrose Hotel in downtown Toronto usually focused on one or more of the following areas: the staff attitude, the value received for the price paid, the room, and/or the location.
Hotel patrons who were impressed by the staff typically described them as friendly, helpful, and accommodating to requests or needs. Some guests were happy when they received a late check-out on request while others found housekeeping cooperative in providing extra amenities such as towels.
In regard to the value received, guests often said that the hotel was well worth the price paid. Some guests who shopped around before staying at the Best Western Primrose Hotel said that they thought the room rate for the hotel was cheaper than the rates offered by the competition. Occasionally guests said that the free Internet at the hotel helped them receive better value for the price they paid for their room as many hotels in the area had day charges for Internet usage.
Guests who commented positively on their rooms frequently said that they were spacious. Several guests also liked the location of the property in relation to nightlife, shopping, restaurants, and public transit.
The Bad
Guests who made negative statements about the Best Western Primrose Hotel often complained about their room or they complained about parking.
In regard to the room, guests who complained typically said that they were not cleaned well enough to meet expectations. Parking at the hotel was also a problem for many guests for a couple of reasons. Mainly, they didn't like how expensive the cost was ($23/day), a common concern at downtown Toronto hotels. Secondly, some guests said it was difficult to drive in the parking area due to tight turns and insufficient space.
Occasionally guests complained about security personnel at the hotel. In one of these complaints a situation was described where a registered guest did not like providing a room key in order to access the hotel's elevator, a procedure that helped keep unregistered guests out of the rooms and halls.
Perhaps related, some guests felt the area was not totally safe with suspicion of prostitution in the neighbourhood mentioned occasionally.
TripAdvisor.com ranked the hotel 71st of 120 hotels in Toronto based on 298 reviews.
CanadianHotelGuide.com had 322 reviews and guest ratings averaged to 6.2 points out of 10.
Hotels.com guest ratings averaged to 3.5 points out of 5 based on 86 guest reviews. 69% of guests recommended the property.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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6.4
Fair
#75 out of 99
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Guest Rating Explained
Rating: 6.4 / 10
| Hotel Rating Breakdown |
| Amenities: |
6.5 |
| Cleanliness: |
6.9 |
| Location: |
7.4 |
| Comfort: |
7.1 |
| Service: |
7.3 |
| Value: |
7.1 |
Details
No. of guest reviews: 27
Guest Recommended: Yes
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Popularity Ranking Explained
BEST WESTERN Primrose Hotel Toronto Downtown is #75 out of 99 hotels in Toronto ranked by guests.
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"not worth for the cost"
"Bath tub was clogged up
Coffemaker was not working
Parking was too tight"
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"Staff are friendly. Over all, the stay was great and comfortable, with the exception that the duvet covering or linens smelled like somebody use cigarette and smoke under the bed covers. Duvet covers should be washed before putting it back."
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"Only problem I had was not getting the wake-up call I requested"
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"The public spaces in the hotel were very clean, however, the rooms themselves could use some work."
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"My bathroom had an unattended water leak all over the floor; so I switched rooms. The second room had a shower that had no water supply. Do the math."
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"don't make local calls.
they told me they would be free.
they ended up charging me for them tho.
it was hooker infested .
and discusting.
i deserve my money back."
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"The location is great, close to local transportation, the price is reasonable and service was excellent too."
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"I enjoyed my stay but, unfortunately, landed on a day when there was a blizzard. No taxis available from the Airport and a long wait for a shuttle bus. Shuttle buses don't drop off too near you so I had a few blocks to walk, in the blizzard, with a suitcase, through built-up snow (no taxis available from the shuttle bus drop-off point). There would not have been a problem had there not been a blizzard. I must remember to come earlier in the year another time!"
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"ALthough I said yes to #7, it would be with certain warnings about our experience. The noice level from room to room was unacceptable. Regular conversations could be heard from the next room. We never slept for three nights because the noise from the television that was left on all night was loud and disturbing. We were not able ourselves to get the television turned down to an acceptable level as it seemed that it was fixed at one volume. There were two fire alarms while we were there and the communication about evacuation and the the return to the rooms was less than acceptable. Since we had a sick person with us we would not have in hindsight stayed on the 19th floor."
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"Let me see... Do not have breakfast here. There are plenty of places within a two to 3 block distance where you can pay less and certainly eat better as this meal is very poor at the hotel. Make sure that if you arrive late, after 10 p.m. that you bring your own mineral water from outside, believe it or not the vending machine has o water and the restaurant neither, I had to walk two blocks at midanight in order to get some water! Worst still, apart from the front desk people, not all, you will have difficulty getting any service out here so be prepared to be on your own. When I went to the restaurant the next day in the evening for a drink and short meeting, I asked for a mineral water and was told thay did not have it. I then hinted at the fact that I did saw a fridge with water next to the vending machine at the small souvenir shop there and the waiter actually suggested I get it!!!!
If it is only a sleeping place you need suggest you try other much cheaper options as, for this price X what you get in exchange,I consider this to be one of the worst places I have ever stayed in during my 25 years of world travel and, despite the room not being bad, the price was a ridiculously high.
I did see on the front desk wall a quality award from Best Western, I think from 2003. It makes me wonder which are the Best Western parameters to dish out these awards or whether the hotel got so bad during the last two years?"
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Amenities
- Business center
- Dry cleaning/laundry
- Family Rooms
- Fitness center
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- High-speed internet
- Interior Corridor
- Luxury
- Meeting rooms
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- Restaurant
- Swimming pool
- Tennis Courts
- Wheelchair accessible
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