Located about a 10-minute drive south of the Trans-Canada Hwy in an industrial area, this hotel appeals to guests looking for accommodations at a lower price point while visiting the Thunder Bay area.
All of the 93 rooms at this hotel have free Wi-Fi, free wired internet, a hair dryer, a coffeemaker and an iron and ironing board. Smoking and non-smoking rooms are available. Guests can choose between rooms with various configurations and bed types (double, queen or king). Pets are permitted for a cost of $20/stay.
There is no on-site restaurant, but guests are offered a continental breakfast daily. There are a number of restaurants located within a 5- to 10-minute drive of this hotel. On-site amenities include free parking and an indoor pool (currently undergoing extensive renovations, no completion date set as of September 18, 2012).
Shopping at several big box stores (Shoppers Drug Mart, Chapters, Play it Again Sports, Pet Smart) is within a 20-minute walk or less than a 5-minute drive. Also within walking distance are the Canada Games Complex (6 minutes) and the Thunder Bay Community Auditorium (4 minutes). The downtown Thunder Bay area is about a 7-minute drive away, while Lakehead University is about a 5-minute drive away. This hotel is about a 25-minute drive to Fort William Historical Park (a re-creation of the days of the North West Company and the Canadian fur trader). (All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi, wired Internet, parking, breakfast and pool renovation status (call date: September 18, 2012).
While most of the reviews used for this analysis were negative, guests did have good things to say about the hotel's location and its high level of customer service.
Several guests said that this hotel was conveniently located close to restaurants and big box shopping (Shoppers Drug Mart, Chapters, Play it Again Sports, Pet Smart)
Several guests received good customer service and commented on consistently warm, friendly service delivered at various points throughout the hotel. Front desk staff were helpful in offering advice and directions.
There were a few peripheral comments from guests who appreciated the price point for this hotel.
The bulk of the reviews sourced for this analysis were negative. Guests complained commonly about the hotel's general appearance and about how thorough the cleaning was.
Several guests complained about a lack of detailed cleaning and suggested that updates were in order, as this hotel was showing its age. Guests reported that the carpets were worn and dirty, linens and towels were stained, baseboards in the room were in need of a thorough cleaning and furniture and window coverings were in need of a makeover. Bathrooms were particularly dirty, according to guests, and several guests mentioned mold around the tub and the tiles.
Several guests complained of unpleasant odours in their rooms, which some described as musty, while others thought that they were sourced from cigarette smoke.
A number of guests had problems with their TVs. Guests said that the TVs were old. Some complained about the picture, while some others had issues with cable reception and with volume.
There were some additional comments about the quality and selection of food offered at the continental breakfast.
guest reviewers rated this hotel 3.1 out of 5, or "good", based on 20 reviews.
TripAdvisor.com guest reviewers ranked this hotel #25 out of 30 Thunder Bay hotels, based on 45 reviews.
guest reviewers rated this hotel 2.9 out of 5, based on 13 reviews. 54% of guests would recommend this hotel.
Confirmed with a front desk agent: Wi-Fi, wired internet, parking, breakfast and pool renovation status (call date: September 18, 2012).