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Guests praised the helpful staff at this Lakehead University area hotel

  • Free Wi-Fi, free parking, free continental breakfast
  • Staff here went the extra mile to please, according to guests
  • Close to restaurants and to Lakehead University, according to guests
  • A few guests complained of noise from other guests and from air conditioning units
  • Aging decor, according to guests
  • Some guests said that there were unpleasant odours in their rooms
jump to full editor's analysis (below)
Free Wi-Fi
Free Breakfast
Free Parking
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Editor's Analysis
Updated Sep 20, 2012
Located on Memorial Ave (also known as Hwy 11B), a 9-minute drive from the Thunder Bay Expy (both major arteries through Thunder Bay), this hotel appeals to travellers who need accommodation close to these highways and are generally stopping off for a night as part of a longer journey. Given this hotel's proximity to Lakehead University (a 5-minute drive), it is also popular with students and their visiting families.

Rooms on all 3 floors of this hotel are non-smoking and have free Wi-Fi, a coffeemaker, a hair dryer and an iron and ironing board. Rooms with king, queen or double beds are available. Pets are permitted for a cost of $20/day.

There is no on-site restaurant, but guests are offered a complimentary continental breakfast daily. There are a number of restaurants located within a 5-minute walk of the hotel. On-site amenities include free parking.

Some attractions within walking distance include the Canada Games Complex (5-minute walk), Port Arthur Stadium (4-minute walk) and Thunder Bay Community Auditorium (7-minute walk). The downtown Thunder Bay area is about a 8-minute drive away. This hotel is about a 24-minute drive to Fort William Historical Park (a re-creation of the days of the North West Company and the Canadian fur trader). Air travellers should plan for a 17-minute drive between the hotel and Thunder Bay International Airport (YQT). (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, breakfast, pet policy and parking (call date: September 19, 2012).
The Good
Among the reviews used for this analysis, guests often praised the customer service from staff and the hotel's location.

Staff were frequently described by guests as friendly and helpful. Staff went the extra mile to make suggestions about local sites and restaurants and took steps to make sure that guests were satisfied.

A number of guests thought that the price point was attractive and commented frequently on reasonable, affordable pricing. 

Guests liked this hotel's location within walking distance of a number of well-known restaurants (i.e. Boston Pizza) and to Lakehead University (5-minute drive).

There were some additional comments from guests who appreciated having breakfast included with the room rate, and from guests who felt that the rooms were well cleaned.
The Bad
While many of the reviews used for this analysis were positive, guests did have a number of common complaints, mostly about noise, odours in rooms and aging appearance.

A number of guests were disturbed by noise from other guests in neighbouring rooms and in the hallways. A few guests also had trouble with noisy air conditioning units rattling in the rooms. One guests felt that his air conditioning unit was too close to his bed.
A few guests complained of unpleasant odours in their rooms. Some guests described the odours as musty, while others said that their rooms smelled of mothballs.

This hotel was aging and in need of updates, according to a number of guests. Linens, pillows, carpets and furniture were all mentioned specifically.

There were some peripheral comments on uncomfortable beds and on dim lighting in the rooms (in the bathrooms in particular).

Show Sources
Sources guest reviewers ranked this hotel #19 out of 30 Thunder Bay hotels, based on 43 reviews. guest reviewers rated this hotel 3.3 out of 5, based on 21 reviews. 66% of guests would recommend this hotel. guest reviewers rated this hotel 3.2 out of 5, or "good", based on 54 reviews.

Confirmed with a front desk agent: Wi-Fi, breakfast, pet policy and parking (call date: September 19, 2012).

Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews

Rated 6.0/10 based on 1051 reviews

Ranked #11 out of 12 hotels in Thunder Bay

Map Marker Super 8 Motel Thunder Bay
439 Memorial Ave Lakehead Expwy to Harbour Expr, Thunder Bay, ON