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Guests praised the helpful staff at this Lakehead University area hotel

Pros
  • Free Wi-Fi, free parking, free continental breakfast
  • Staff here went the extra mile to please, according to guests
  • Close to restaurants and to Lakehead University, according to guests
Cons
  • A few guests complained of noise from other guests and from air conditioning units
  • Aging decor, according to guests
  • Some guests said that there were unpleasant odours in their rooms
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
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Editor's Analysis
Updated Sep 20, 2012
Overview
Located on Memorial Ave (also known as Hwy 11B), a 9-minute drive from the Thunder Bay Expy (both major arteries through Thunder Bay), this hotel appeals to travellers who need accommodation close to these highways and are generally stopping off for a night as part of a longer journey. Given this hotel's proximity to Lakehead University (a 5-minute drive), it is also popular with students and their visiting families.

Rooms on all 3 floors of this hotel are non-smoking and have free Wi-Fi, a coffeemaker, a hair dryer and an iron and ironing board. Rooms with king, queen or double beds are available. Pets are permitted for a cost of $20/day.

There is no on-site restaurant, but guests are offered a complimentary continental breakfast daily. There are a number of restaurants located within a 5-minute walk of the hotel. On-site amenities include free parking.

Some attractions within walking distance include the Canada Games Complex (5-minute walk), Port Arthur Stadium (4-minute walk) and Thunder Bay Community Auditorium (7-minute walk). The downtown Thunder Bay area is about a 8-minute drive away. This hotel is about a 24-minute drive to Fort William Historical Park (a re-creation of the days of the North West Company and the Canadian fur trader). Air travellers should plan for a 17-minute drive between the hotel and Thunder Bay International Airport (YQT). (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, breakfast, pet policy and parking (call date: September 19, 2012).
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The Good
Among the reviews used for this analysis, guests often praised the customer service from staff and the hotel's location.

Staff were frequently described by guests as friendly and helpful. Staff went the extra mile to make suggestions about local sites and restaurants and took steps to make sure that guests were satisfied.

A number of guests thought that the price point was attractive and commented frequently on reasonable, affordable pricing. 

Guests liked this hotel's location within walking distance of a number of well-known restaurants (i.e. Boston Pizza) and to Lakehead University (5-minute drive).

There were some additional comments from guests who appreciated having breakfast included with the room rate, and from guests who felt that the rooms were well cleaned.
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The Bad
While many of the reviews used for this analysis were positive, guests did have a number of common complaints, mostly about noise, odours in rooms and aging appearance.

A number of guests were disturbed by noise from other guests in neighbouring rooms and in the hallways. A few guests also had trouble with noisy air conditioning units rattling in the rooms. One guests felt that his air conditioning unit was too close to his bed.
 
A few guests complained of unpleasant odours in their rooms. Some guests described the odours as musty, while others said that their rooms smelled of mothballs.

This hotel was aging and in need of updates, according to a number of guests. Linens, pillows, carpets and furniture were all mentioned specifically.

There were some peripheral comments on uncomfortable beds and on dim lighting in the rooms (in the bathrooms in particular).
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #19 out of 30 Thunder Bay hotels, based on 43 reviews.

Expedia.ca guest reviewers rated this hotel 3.3 out of 5, based on 21 reviews. 66% of guests would recommend this hotel.

Hotels.com guest reviewers rated this hotel 3.2 out of 5, or "good", based on 54 reviews.

Confirmed with a front desk agent: Wi-Fi, breakfast, pet policy and parking (call date: September 19, 2012).

Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
6.3
Fair

Rated 6.3/10 based on 348 reviews

Ranked #9 out of 1 hotels in Thunder Bay


9 out of 10 | Kim stayed September 05, 2013

"Great experience"

"Corinne was wonderful to deal with. The room was clean and nice. Would recommend to friend and family and will book with the hotel again! :)"

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8 out of 10 | Ho en stayed September 03, 2012

"The decent motel and good location"

"It is the good location and near by downtown. Receptionists are friendly and nice. Room price is decent. Also they offer breakfast. Good for saving money!"

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5 out of 10 | Shelly stayed April 23, 2010

"Needs some improvements"

"I was put into a smoking room which needs to be aired out BADLY. It was not your fault tho' my daughter suprised me with a dog on our trip so it was the only room left available to accomodate the pet, even with pre-booking and paying online. However, even as a smoking room, it stunk badly and the comforter had cigarette burn holes in them. I would recommend that all smoking rooms be aired out after each stay and spray used to eliminate odors. The soap in the bathroom was not in a package therefore we did not use it. The continental breakfast was small compared to the super 8 in Thunderbay. It would have been nice to have a few other choices such as boiled eggs, bagels and more fruit (banana's were the only option) Other than that, the stay was very nice. The staff that checked me in was very helpful and tried to accomodate me but could not reach the manager."

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8 out of 10 | Paul stayed November 15, 2009

"Stayed in a pet room with 2 double beds. Wish it was a little bigger with a table and a couple of chairs to watch TV, without having to sit on the bed, which is pretty uncomfortable.(For Seniors). Would have been nice to have a microwave and a small fridge too. But not a bad stay though."

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5 out of 10 | Verified Guest stayed July 18, 2005

"On the day that we arrived we noticed some straw or something like that on the floor of our room, so it appears that the floor had not been vacuumed carefully. During the night (like 2:00 or 3:00) we were interrupted by loud stereo music from outside our window on the parking lot right under our window. This went on for some time. We did call the front desk to let them know about it. (Called at 3:00 A.M.) The night manager said that he had been outside talking to the people, and that he would give them another warning and then call the police. We were disturbed by the noise, and also by the fact that they should get several warnings! If someone is not following rules or is disruptive, the matter should be handled immediately, especially when other guests could not sleep! The managers were very considerate when we talked to them about it. The manager I talked to the next morning stated that there had been several complaints, and she apologized for the disruption."

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6 out of 10 | Irene stayed April 10, 2005

"This motel was very noisy until well past midnight! Not Appreciated! We found out later that a hockey team of boys was also there that night. There should have been better supervision or else the clerk should have taken control. Continental breakfast was satisfactory. Pillows were too skimpy."

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2 out of 10 | Verified Guest stayed June 26, 2004

"The hotel was very lousy at night. In fact we counld not sleep at all. After days of cross conunry driving, it was torturous that we cannot get a good rest."

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Map Marker Super 8 Motel Thunder Bay
439 Memorial Ave Lakehead Expwy to Harbour Expr, Thunder Bay, ON