OverviewThe Comfort Inn Thunder Bay is located on West Arthur St. approximately a 5-minute drive from the Thunder Bay Expy (Hwy 61, a major artery through Thunder Bay) and a 5-minute drive from Thunder Bay Airport (YQT). This hotel is popular with guests who want to have easy access to the airport or those who seek accommodation close to a major highway.
All of the 80 rooms at this hotel have free Wi-Fi, a mini-fridge, a microwave, a 32" TV, a hair dryer, a coffeemaker and an iron and ironing board. Guests can choose from rooms with queen or double beds. Pets are permitted free of charge.
There is no on-site restaurant, but guests are offered a complimentary continental breakfast daily. There are a number of eating establishments located within a 5- to 10-minute walk. On-site amenities include free parking.
Shopping is available at Thunder Bay Mall, a 13-minute walk away. The downtown Thunder Bay area is about a 6-minute drive away, while Lakehead University is a 10-minute drive away. Fort William Historical Park (a re-creation of the days of the North West Company and the Canadian fur trader) is a 12-minute drive away. (All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi, parking and pet policy (call date: September 25, 2012).
The GoodBased on the reviews used for this analysis, many guests had a positive experience at this hotel. Much of that could be attributed to the hotel's price point and to the free breakfast.
There was a sense from guests that there was good value received for the price paid. Guests felt that the price point was attractive and were satisfied with what they got in return.
Guests appreciated having breakfast included with their room rate and said that there was a good selection of food available. One guest described the breakfast as nutritious.
Rooms were clean and were a generous size, according to a number of guests.
Location was a positive factor for a number of guests, who appreciated this hotel's proximity to the airport and to the Thunder Bay Expy (Hwy 61) and said that the hotel was easy to locate.
A few guests felt that staff were friendly and helpful at various points throughout the hotel.
The Bad
While many of the reviews used for this analysis were positive, guests did commonly complain about aging decor and about cigarette smoke odours.
Several guests suggested that a makeover or renovations were in order and said that the hotel was showing its age throughout.
A number of guests complained about lingering cigarette smoke odours in their rooms. The hotel offers both smoking and non-smoking rooms. Other guests complained of unpleasant odours that they described as musty.
There were some additional comments from guests who felt that the breakfast area was small and from guests who found the lack of an elevator to be inconvenient. The hotel has rooms on two floors.
TripAdvisor.com guest reviewers ranked this hotel #18 out of 30 Thunder Bay hotels, based on 44 reviews.
Expedia.ca guest reviewers rated this hotel 3.5 out of 5, based on 17 reviews. 59% of guests would recommend this hotel.
Booking.com guest reviewers rated this hotel 7.6 out of 10, or "good", based on 31 reviews.
Confirmed with a front desk agent: Wi-Fi, parking and pet policy (call date: September 25, 2012)
