BEST WESTERN Crossroads Motor InnBEST WESTERN Crossroads Motor InnBEST WESTERN Crossroads Motor InnBEST WESTERN Crossroads Motor InnBEST WESTERN Crossroads Motor InnBEST WESTERN Crossroads Motor InnBEST WESTERN Crossroads Motor InnBEST WESTERN Crossroads Motor InnBEST WESTERN Crossroads Motor InnBEST WESTERN Crossroads Motor InnBEST WESTERN Crossroads Motor InnBEST WESTERN Crossroads Motor Inn

Guests enjoyed the free breakfast at this airport area hotel

Pros
  • Free Wi-Fi, free breakfast, free parking, free airport shuttle
  • Guests enjoyed the complimentary continental breakfast
  • Guests said rooms were clean and comfortable
Cons
  • Guests complained of noise from other guests and from the airport
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Shuttle
Free Parking
Rates & Availability
Editor's Analysis
Updated Sep 20, 2012
Overview
Located a 1-minute drive from Hwy 61 (Thunder Bay Expy, a major artery through town) and a 5-minute drive to Thunder Bay International Airport (YQT), this hotel is popular with guests who need access to the airport or with those travelling by car who want to stay close to this major highway.

All of the 84 rooms at this hotel are non-smoking and have free Wi-Fi, a mini-fridge, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between standard rooms (king, queen or double beds), or business plus rooms (including free wired Internet and a microwave) or more spacious suites (king or queen bed with a sofabed and a microwave). Pets are permitted for a cost of $15/day.

There is no on-site restaurant, but guests are offered a complimentary continental breakfast daily. There are a number of restaurants located within a 5- to 10-minute walk of the hotel. On-site amenities include free parking, a gym and a hot tub. Guests are also welcome to use the hotel's free airport shuttle.

There are shops and restaurants within walking distance (the Thunder Bay Mall is an 11-minute walk away). The downtown Thunder Bay area is about a 13-minute drive away, while Lakehead University is about an 11-minute drive away. Fort William Historical Park (a re-creation of the days of the North West Company and the Canadian fur trader) is about a 12-minute drive away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, wired Internet, breakfast, parking and airport shuttle (call date: September 19, 2012).
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The Good
The bulk of reviews used for this analysis were positive, and guests commonly complimented the free breakfast and the cleanliness and appearance of the rooms.

Several guests appreciated having breakfast included with their room rate and said that the quality and the selection of the food offered was good. One guest described the breakfast as "bountiful".

Guests said that rooms were clean and well maintained. A number of guests found their rooms to be spacious (particularly the bathrooms) and plenty big enough to be comfortable.

There was a sense from guests that there was good value received for the price that they paid. Several guests said that the price was right.

A number of guests liked this hotel's proximity to the Thunder Bay Expy and to shopping and restaurants. A number of guests said that it was easy to get to. They also liked that it was close to the waterfront and to downtown (a 13-minute drive).

Guests received good service from staff, who regularly went above and beyond to meet guest expectation. Front desk staff went to great lengths to deliver directions, according to guests. Housekeeping staff were particularly friendly.

There were some peripheral comments about comfy beds and about solid Wi-Fi connections.
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The Bad
Most of the reviews used for this analysis were positive. Although guests did make a few complaints, they weren't reflective of overall guest experience.

A few guests complained about noisy plumbing, particularly with the showers. Others complained about noise from the nearby airport, and from planes flying overhead. Some guests were disturbed by noise from guests in neighbouring rooms.

There were some additional comments about awkward placement of the TV in the rooms, and about thin towels in the bathrooms.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #5 out of 30 Thunder Bay hotels, based on 40 reviews.

Hotels.com guest reviewers rated this hotel 4.4 out of 5, or "excellent", based on 17 reviews.

Expedia.ca guest reviewers rated this hotel 4.4 out of 5, based on 8 reviews. 100% of guests would recommend this hotel.

Confirmed with a front desk agent: Wi-Fi, wired Internet, breakfast, parking and airport shuttle (call date: September 19, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
7.9
Good

Rated 7.9/10 based on 109 reviews

Ranked #4 out of 12 hotels in Thunder Bay

show older reviews

8 out of 10 | Ed stayed September 15, 2009

"I was only there for a few hours as a layover from the airport so wasn't aware of other activities in the area. The bed was excellent, room was clean and comfortable and the staff hospitable."

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8 out of 10 | Joe stayed July 29, 2006

"nothing fancy but comfortable and the rooms were clean"

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7 out of 10 | Verified Guest stayed June 10, 2006

"The hotel was great compared to others in the area. We come up from the states every year to fish and stay in Thunder Bay on our way to Nipigon. The coffee machine could easily be replaced by a standard "pump" thermos and I think everyone would like it better. The staff was very attentive...we stayed at the Best Western on the south side of town in years past and did not enjoy it at all. We'll probably stay here again next year."

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8 out of 10 | Selena stayed March 19, 2004

"This motel was in the middle of constructing a 3rd story, so it was loud starting at 8:00 am and the parking was limited. The continental breakfast was poor. Travelling with 4 children, they were unable to accomodate us in one room thus requiring a second room, but then were unable to asign us connecting rooms due to the construction. It was close to everything and the accomodations and housekeeping were good."

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Map Marker BEST WESTERN Crossroads Motor Inn
655 W Arthur Street, Thunder Bay, ON