Clean and pet-friendly downtown Sudbury hotel with indoor pool and well-liked restaurant
- Free amenities: Wi-Fi, parking, local calls, newspapers
- The customer service was frequently complimented by many guests
- Several guests found their rooms to be clean and spacious
- A few guests praised the quality of the food at the on-site restaurant
- Several reviewers thought that the hotel was in need of upgrades
- Several guests found the hotel difficult to locate
- A few guests complained about smelling cigarette smoke in their guest rooms
Updated Nov 6, 2014
Guests described worn carpets, neglected maintenance in the lounge, pool, and lobby areas, and dim lighting in the hallways and parking lot. This property recently became smoke-free, however a few guests complained about smelling cigarette smoke in their guest rooms and the hallways. A few other reviewers also mentioned that their guest room bathrooms were lacking adequate counter space.
3 out of 10 | Altaz stayed May 07, 2006
"-Hotel smelled like cigarettes although it was supposed to be non-smoking - very old and did not feel like it was worth $149/night. The radison in town where the rest of our wedding party was staying was cheaper and had much nicer rooms & ammenities -located in a dirty area and access to hotel from the main road is not available. - price was to high for the room we got"
3 out of 10 | Valerie stayed August 17, 2004
"I called the hotel in the morning from my home to make sure they have pay per view, as this was important to my son, and one of the things he looks forward to for an entire year!! I was assured yes, they have it. When I got to the hotel, I was told No they dont have it, and havent for 3 years. The staff member I spoke to had already gone home. Then when we went to use the pool( the other important criteria), we were told that it wasnt available for about a half hour. This inconvenienced our dinner plans and we had to rearrange our schedule. Three hours later, the pool was working, it did remain a bit murky looking though.So we did go swimming. Then we went to go back to our room, and the elevator was broken, so we had to climb some stairs. I have multiple health problems, and do not climb stairs, but I had to in this case, with great difficulty, I might add. I did mention to the manager during the pool incident that we would not stay here again, but he said "sorry, pipes break". I also asked for non-smoking, which I suppose it was, as there wasnt ashtray in the room, but the entire hotel smelled like smoke. I actually tried to find another hotel, but the ones I called had no vacancies, otherwise I would have moved. I am not someone who usually complains, either and am very easy going."