Quality Inn & Conference Centre DowntownQuality Inn & Conference Centre DowntownQuality Inn & Conference Centre DowntownQuality Inn & Conference Centre DowntownQuality Inn & Conference Centre DowntownQuality Inn & Conference Centre DowntownQuality Inn & Conference Centre DowntownQuality Inn & Conference Centre DowntownQuality Inn & Conference Centre DowntownQuality Inn & Conference Centre DowntownQuality Inn & Conference Centre DowntownQuality Inn & Conference Centre DowntownQuality Inn & Conference Centre DowntownQuality Inn & Conference Centre Downtown

Exceptional customer service but in need of some upgrades according to guests

Pros
  • Free parking, free wireless Internet, free local calls, and free daily newspapers.
  • The customer service was frequently complimented by many guests
  • Several guests found their rooms to be clean and spacious
  • A few guests praised the quality of the food at the on-site restaurant
Cons
  • Several reviewers thought that the hotel was in need of upgrades
  • Several guests found the hotel difficult to locate
  • A few guests complained about smelling cigarette smoke in their guest rooms
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Rates & Availability
Editor's Analysis
Updated Jun 14, 2012
Overview
The Quality Inn & Conference Centre Downtown is located on Elgin Street in downtown Sudbury, Ontario.

This hotel is 100% smoke free and pet-friendly ($10 per pet, per night). This property has 99 rooms comprised of standard rooms, business class rooms, and 6 suites. All units include air conditioning, televisions, telephones with voice mail,  free wireless Internet, hair dryers, alarm clocks, desks, irons and ironing boards, free local calls, coffee makers, and free daily newspapers. Business class rooms also include mini-fridges and suites are configured with a separate living area, additional television, and a microwave. Free on-site parking is available.

The on-site Bridges Bistro, serves breakfast, lunch, and dinner. The hours of operation are 7:00am - 2:00pm and 5:00pm - 10:00pm, daily. The on-site bar and lounge, Bobby's Wine Cellar, is open from 3:00pm - 12:00am, Monday through Saturday (the lounge is closed on Sundays and holidays). Room service is also available at this property during the following hours: 7:00am - 10:00pm on weekdays, 3:00pm - 10:00pm on Saturdays, and 3:00pm - 9:00pm on Sundays.

Other on-site amenities include an indoor pool, fitness facility, games room, business centre (with printing and copy services), meeting rooms, same day dry cleaning services (extra fee applies), ATM, and coin-operated laundry machines.

This hotel is within walking distance to several downtown attractions. The Sudbury Theatre Centre and the Sudbury Arena (concerts and home games of the OHL Sudbury Wolves) are both about of a 5 minute walk from the hotel. There are also several restaurants, such as the Old Rock Cafe, Alexandria's Restaurant and Lounge, The Dog House and Shaughnessy's Pub and Grill, also within a 5 minute walk of this property (walking time estimates: Google Maps).  
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The Good
The customer service at this hotel received the most compliments, among reviews used for this analysis. The staff were described by many guests as friendly and accommodating, with one guest stating that they were "treated like royalty". Another reviewer described being impressed when the hotel staff provided a free breakfast for all guests because the on-site restaurant was closed for a holiday.

Several guests described their rooms as clean and spacious, while a couple of other reviewers mentioned that their rooms appeared to be recently renovated.

The on-site restaurant also received several compliments for the quality of the food served. One guest specifically praised the selection and quality of the children's menu.

A couple of guests thought that the property offered good value for the money they spent and they also indicated that they would stay at this hotel again in the future.
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The Bad
Of the reviews used for this analysis, many seemed to indicate that several areas of the property were in need of upgrades.

Guests described worn carpets, neglected maintenance in the lounge, pool, and lobby areas, and dim lighting in the hallways and parking lot. This property recently became smoke-free, however a few guests complained about smelling cigarette smoke in their guest rooms and the hallways. A few other reviewers also mentioned that their guest room bathrooms were lacking adequate counter space. 

One guest mentioned that his in-room air conditioning unit did not fit the window properly and he needed to use a towel to block the gap between the window frame and the air conditioner. Another reviewer complained that his room did not have enough electrical outlets to use the provided equipment, requiring him to unplug the mini-fridge to operate the microwave.

A couple of guests found the television reception poor, while a couple of other reviewers mentioned that the wireless Internet was unreliable.

Several guests also found the hotel difficult to locate from Paris Street or Highway 55 (which are two main roads that lead to the downtown area). A couple of guests specifically mentioned that there was a lack of signage for the hotel.
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Show Sources
Sources
Hotels.com gave this hotel an average score of 3.8 out of 5.0, from 16 guest reviews.

TripAdvisor.ca ranked this hotel #8 out of 27 properties in Sudbury, based on 36 reviews.

MyTravelGuide.com gave this hotel an average score of 7.5 out of 10, based on 3 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
6.6
Fair

Rated 6.6/10 based on 137 reviews

Ranked #20 out of 23 hotels in Sudbury

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3 out of 10 | Altaz stayed May 07, 2006

"-Hotel smelled like cigarettes although it was supposed to be non-smoking - very old and did not feel like it was worth $149/night. The radison in town where the rest of our wedding party was staying was cheaper and had much nicer rooms & ammenities -located in a dirty area and access to hotel from the main road is not available. - price was to high for the room we got"

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9 out of 10 | Verified Guest stayed November 04, 2004


3 out of 10 | Valerie stayed August 17, 2004

"I called the hotel in the morning from my home to make sure they have pay per view, as this was important to my son, and one of the things he looks forward to for an entire year!! I was assured yes, they have it. When I got to the hotel, I was told No they dont have it, and havent for 3 years. The staff member I spoke to had already gone home. Then when we went to use the pool( the other important criteria), we were told that it wasnt available for about a half hour. This inconvenienced our dinner plans and we had to rearrange our schedule. Three hours later, the pool was working, it did remain a bit murky looking though.So we did go swimming. Then we went to go back to our room, and the elevator was broken, so we had to climb some stairs. I have multiple health problems, and do not climb stairs, but I had to in this case, with great difficulty, I might add. I did mention to the manager during the pool incident that we would not stay here again, but he said "sorry, pipes break". I also asked for non-smoking, which I suppose it was, as there wasnt ashtray in the room, but the entire hotel smelled like smoke. I actually tried to find another hotel, but the ones I called had no vacancies, otherwise I would have moved. I am not someone who usually complains, either and am very easy going."

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Map Marker Quality Inn & Conference Centre Downtown
390 Elgin Street South, Sudbury, ON