The Quality Inn & Conference Centre Downtown is located on Elgin Street in downtown Sudbury, Ontario.
This hotel is 100% smoke free and pet-friendly ($10 per pet, per night). This property has 99 rooms comprised of standard rooms, business class rooms, and 6 suites. All units include air conditioning, televisions, telephones with voice mail, free wireless Internet, hair dryers, alarm clocks, desks, irons and ironing boards, free local calls, coffee makers, and free daily newspapers. Business class rooms also include mini-fridges and suites are configured with a separate living area, additional television, and a microwave. Free on-site parking is available.
The on-site Bridges Bistro, serves breakfast, lunch, and dinner. The hours of operation are 7:00am - 2:00pm and 5:00pm - 10:00pm, daily. The on-site bar and lounge, Bobby's Wine Cellar, is open from 3:00pm - 12:00am, Monday through Saturday (the lounge is closed on Sundays and holidays). Room service is also available at this property during the following hours: 7:00am - 10:00pm on weekdays, 3:00pm - 10:00pm on Saturdays, and 3:00pm - 9:00pm on Sundays.
Other on-site amenities include an indoor pool, fitness facility, games room, business centre (with printing and copy services), meeting rooms, same day dry cleaning services (extra fee applies), ATM, and coin-operated laundry machines.
This hotel is within walking distance to several downtown attractions. The Sudbury Theatre Centre and the Sudbury Arena (concerts and home games of the OHL Sudbury Wolves) are both about of a 5 minute walk from the hotel. There are also several restaurants, such as the Old Rock Cafe, Alexandria's Restaurant and Lounge, The Dog House and Shaughnessy's Pub and Grill, also within a 5 minute walk of this property (walking time estimates: Google Maps).
The customer service at this hotel received the most compliments, among reviews used for this analysis. The staff were described by many guests as friendly and accommodating, with one guest stating that they were "treated like royalty". Another reviewer described being impressed when the hotel staff provided a free breakfast for all guests because the on-site restaurant was closed for a holiday.
Several guests described their rooms as clean and spacious, while a couple of other reviewers mentioned that their rooms appeared to be recently renovated.
The on-site restaurant also received several compliments for the quality of the food served. One guest specifically praised the selection and quality of the children's menu.
A couple of guests thought that the property offered good value for the money they spent and they also indicated that they would stay at this hotel again in the future.
Of the reviews used for this analysis, many seemed to indicate that several areas of the property were in need of upgrades.
Guests described worn carpets, neglected maintenance in the lounge, pool, and lobby areas, and dim lighting in the hallways and parking lot. This property recently became smoke-free, however a few guests complained about smelling cigarette smoke in their guest rooms and the hallways. A few other reviewers also mentioned that their guest room bathrooms were lacking adequate counter space.
One guest mentioned that his in-room air conditioning unit did not fit the window properly and he needed to use a towel to block the gap between the window frame and the air conditioner. Another reviewer complained that his room did not have enough electrical outlets to use the provided equipment, requiring him to unplug the mini-fridge to operate the microwave.
A couple of guests found the television reception poor, while a couple of other reviewers mentioned that the wireless Internet was unreliable.
Several guests also found the hotel difficult to locate from Paris Street or Highway 55 (which are two main roads that lead to the downtown area). A couple of guests specifically mentioned that there was a lack of signage for the hotel.
Hotels.com gave this hotel an average score of 3.8 out of 5.0, from 16 guest reviews.TripAdvisor.ca
ranked this hotel #8 out of 27 properties in Sudbury, based on 36 reviews.
MyTravelGuide.com gave this hotel an average score of 7.5 out of 10, based on 3 guest reviews.