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Complimented by guests for clean rooms and friendly service, but minor upgrades needed

Pros
  • Free parking, free wireless Internet, free local calls, and free daily newspapers
  • The staff were frequently complimented for their friendly service
  • Several guests described their rooms as clean
  • Several reviewers complimented the food quality and service at the on-site restaurants
  • A few guests found the location convenient for accessing the downtown area
Cons
  • A few reviewers thought the hotel could use minor upgrades
  • A couple of guests found the wireless Internet unreliable
  • Several guests had difficulty maintaining a consistent in-room temperature
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Editor's Analysis
Updated Jun 4, 2012
Overview
The Howard Johnson Plaza Sudbury is located on Brady Street within a 5 minute drive of downtown Sudbury, Ontario.

This hotel is 100% smoke free and does not allow pets. All units at this property include air conditioning, mini-fridges, coffee makers, alarm clocks, desks, ergonomic chairs, irons and ironing boards, televisions with pay-per-view movies, telephones with free local calls, free wireless Internet, and free daily newspapers. Free outdoor parking is available for cars and over-sized vehicles. 

The on-site restaurants, Brady's and Exchange Lounge, both offer an Italian menu and serve breakfast, lunch and dinner. The hours of operation are 7:00am - 10:00pm, Monday through Saturday and 8:00am - 8:00pm on Sunday. 

On-site amenities include a fitness centre, ATM machine, and meeting/banquet facilities.

Check in is at 3pm and check out is at 11am.

While this hotel is close to the downtown area, the neighbourhood immediately surrounding the property is not pedestrian friendly. However, for destinations such as the Sudbury Arena or Sudbury Theatre Centre, several public parking lots are available in the downtown area (a 5 minute drive from this property). Science North, an interactive science centre, is about 7 minutes from the hotel by car. Dynamic Earth (mining museum and home of the "Big Nickel") is about a 10 minute drive from the hotel (driving time estimates: Google Maps).
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The Good
The most complimented aspect of this property, among reviews used for this analysis, was the customer service. 

The front desk agents were frequently praised for being friendly and eager to assist guests. One reviewer said, "the employees made me feel like family", while another guest, who was travelling with a large group, was impressed that the staff had taken the time to arrange a block of rooms so that the group could stay together on the same floor.

The rooms were described as clean by several guests. A few reviewers also noted that their beds were comfortable.

Several guests indicated that they were impressed with the food quality at the on-site restaurants. A couple of guests particularly complimented the breakfast and dinner buffets. The service at the restaurants was also praised by a few guests.

A few reviewers found the location of this property convenient for accessing the downtown area.
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The Bad
Some reviewers indicated that the property was in need of repairs or upgrades. A couple of guests thought the hotel, in general, was beginning to show its age, while other reviewers specifically thought the lobby appeared dated. A few guests found the carpeting worn and in need of replacing.

The in-room heating equipment was a source of concern among some guests. Several reviewers were unable to maintain a consistent in-room temperature; guests complained that their rooms were either too hot or too cold. A couple of other guests found the in-room heating equipment noisy.

A couple of guests found the wireless Internet unreliable. Some reviewers were disappointed by the fitness centre and described it as small and inadequately equipped. Other isolated complaints included poor television reception, the lack of a business centre, and one guest with a young child was upset that the hotel did not provide her with a crib.
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Show Sources
Sources
TripAdvisor.ca ranked this hotel #14 out of 27 properties in Sudbury, from 18 reviews.

Booking.com gave this hotel an average score of 7.9 out of 10, based on 12 guest reviews.

Hotels.com gave this hotel an average score of 3.2 out of 5.0, from 5 reviews.

Google Places gave this hotel a 3.5 star rating, based on 6 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
6.4
Fair

Rated 6.4/10 based on 84 reviews

Ranked #21 out of 1 hotels in Sudbury

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5 out of 10 | Sue stayed March 04, 2004

"The breakfast buffet though it was set up 30 minutes earlier did not open until after 7:00 when we were already heading for meetings. There were several other folks that I spoke to who felt that at least room service should be offered that early as those working in the mining industry (Sudbury's main industry) start very early. The fitness room was very clean and the lady barkeep very friendly."

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Map Marker Howard Johnson Plaza Sudbury
50 Brady Street, Sudbury, ON