OverviewThe Holiday Inn Sudbury is located on Regent Street in Sudbury, Onatrio. This hotel is about a one minute drive or a 7 minute walk from the Four Corners area, which features restaurants, pubs, a shopping mall, grocery stores, banks, and other shopping venues.
This property is 100% smoke free and is comprised of standard rooms, executive suites and business class rooms. Standard rooms may be furnished with two double beds or two queen beds. Executive suites and business class rooms are configured with a king bed, desk, ergonomic chair, fridge, and microwave. All units include free wireless Internet, free local calls, telephones with voice mail, coffee makers, irons and ironing boards, hair dryers, free morning newspaper, pay-per-view movies and video games, and video checkout. This hotel is pet-friendly (pets stay for free).
Complimentary outdoor parking is provided for cars and over-sized vehicles. Ground floor rooms can be accessed directly from the parking facility and some parking spaces are equipped with cold weather plug-ins.
Children eat for free at the on-site restaurant which serves breakfast, lunch, and dinner. The hours of operation are 6:30am - 10:00pm, daily.
On-site amenities include a fitness centre, pool, sauna, and whirlpool (6:30am - 10:00pm), yoga and pilates classes (for an additional fee), meeting and banquet space, and a business centre (email, fax, copy, and printing services, extra fees may apply).
The downtown area of Sudbury (intersection of Elm Street and Paris Street) is an 8 minute drive from the property. This area of Sudbury features boutique shopping, a farmers market, and government offices. Science North and Dynamic Earth are two family-oriented attractions in Sudbury. Science North is a 5 minute drive away and features an IMAX theatre, interactive science exhibits, and a planetarium. Dynamic Earth provides mining tours (7 storeys underground) and features the "Big Nickel", a 30-foot high replica of the Canadian Nickel. This venue is an 8 minute drive from the hotel.
Verified by a Front Desk Agent on May 23, 2012: The on-site restaurant is open daily from 6:30am - 10:00pm. Pets stay for free.
The GoodOf the reviews used for this analysis, complaints about this hotel seemed to outnumber compliments. However, there were a few aspects that received positive feedback.
The customer service provided by the front desk agents was described as friendly and attentive. A few guests mentioned that the staff were quick to respond to concerns, with one reviewer stating, "If you are dissatisfied, the staff here will bend over backwards to fix it."
A few guests also noted that the hotel was conveniently located for accessing the 400 highway (to Toronto) and family attractions. A couple of reviewers also found many restaurants nearby.
Several reviewers complimented the quality of the breakfast served at the on-site restaurant.
The Bad
There were many areas of concern addressed among the reviews used for this analysis. The most common complaint was the need for upgrades and repairs throughout the property. Guests described worn curtains and carpeting, slow elevators with missing buttons, dated decor, peeling paint, chipped plaster, and a run-down pool area. A few guests, who stated that they were familiar with the Holiday Inn chain, thought that this property did not meet the standards of the brand.
Several guests found a lack of soundproofing in their rooms. A few guests complained that noise from the hallways caused a disturbance, while other reviewers complained about noise from neighbouring rooms. A couple of guests also found the in-room climate control equipment loud.
Complaints were also made about cleanliness throughout the property. A few guests found an unpleasant odour in their room, while a couple of guests complained about a lack of housekeeping service during their multi-night stay (no garbage removal or sheet changes). A couple of other reviewers also noted that surfaces in the restaurant appeared dusty and unclean.
Several guests found the layout of the hotel confusing and complained about a lack of helpful signage. A few reviewers said the hotel appeared have constructed additions onto the original building and that created an awkward floor plan. One guest experienced such difficulty finding his room that he had to have a front desk agent escort him to his room.
While the on-site restaurant received some compliments for the food quality (see above), it also received several complaints about the service. Some guests described the wait staff as slow, disinterested, and distracted.
TripAdvisor.ca ranked this hotel #17 out of 27 properties in Sudbury, based on 76 reviews.
Hotels.com gave this hotel an average score of 4.0 out of 5.0, from 33 guest reviews.
CanadianHotelGuide.com gave this hotel an average score of 7.2 out of 10, based on 15 reviews.
Verified by a Front Desk Agent on May 23, 2012: The on-site restaurant is open from 6:30am - 10:00pm. Pets stay for free.
