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Guest Reviews
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7.0
Good
#4 out of 11
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Guest Rating Explained
Rating: 7.0 / 10
| Hotel Rating Breakdown |
| Amenities: |
6.9 |
| Cleanliness: |
8.0 |
| Location: |
7.0 |
| Comfort: |
7.1 |
| Service: |
6.7 |
| Value: |
6.5 |
Details
No. of guest ratings: 10
Guest Recommended: Yes
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Popularity Ranking Explained
Rating: #4 out of 11 hotels in Sudbury ranked by guests.
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Paul from Markham, ON CA stayed on July 17, 2006
"Don't stay here JUST for the FREE 'continental' breakfast! If you don't mind walking into a room with NO staff, helping yourself to styrofoam cupped (weak) coffee and orange juice, buttering your own mini-bagel, mini-muffin, or mini-croussant, then you MIGHT enjoy your stay. Nice views of parking lots and a Rehab Centre across the street, though.
Now, the Perkins restaurant down Paris St. (attached to the Travelodge), has an EXCELLENT customer-service oriented wait staff (can't speak personally about the accomodations at Travelodge, unfortunately)."
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D'elijah from Toronto, ON CA stayed on April 23, 2006
"All staff and maintenance crew very helpful and accommodating when needed..ei..son was locked in the washroom, able to accommodate a cot in a timely manner, cleaning staff very friendly and helpful.
The only thing frustrating was the fact that the restaurant only serves Indian Food and not at all accommodating and flexible when attempted to order spaghetti for 30 kids instead of us getting catered from another outside restaurant. We would have preferred to give the business to the restaurant attached to the hotel but not willing at all or interested to make business and provide desirable customer service.
Continental breakfast was not desirable and pleasant. No hot meals like sausage, bacons, or eggs in the least. Very limited choice of cereal/milk, toasted bread or bage and no cream cheese ONLY butter.
The electrical in the one side of the room kept overloading enabling the toaster to function during the 6-9 am breakfast time frame.
On our last day, we requested to use the breakfast room as it was not being used at all to serve the swim team subway sandwiches in order that the children does not eat in the rooms and isolate food crumbs and cleaning in one room. We were accommodated but was initially given a hard time. This would not have happened if the restaurant was willing to cook other types of meals except Indian Food which was specified by the Manager on the first day.
Swimming competitions were occuring throughout the weekend, Fri,Sat & Sun and on the last day, we were accommodated to check out the latest of 1:30 pm. We approached the owner/manager to possibly extend the check out to about 1 hour more only for 3 rooms to have the children relax and wait for the bus to shuttle them to the University.
We were advised that we will be charged an additional day fee. As a result the 15 kids 13 and over were all scattered in the foyer with their luggages waiting for the bus and driver when it could have been better in the 3 rooms we were initially requesting for 1 hour longer than 1:30 p.m.
Furthermore, with the 30 swimmers and a coach, a set of 10-15 parents also stayed at the hotel.
I believe that we gave reasonable business to the hotel for the weekend and we were hardly there at the hotel during the day until 9:30 pm to sleep and rest.
My family and I have always stayed at Best Western Hotels no matter where we are and have found the accommodation and customer services desirable and pleasant and recommendable. I regretfully would like you to be aware that we were not very comfortable and does not find that the owner is not interested in ensuring that a pleasant stay at this specific location will be experienced. I can assure you however that this does not reflect on other Best Western Hotal locations."
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Victoria from Haileybury, ON CA stayed on March 05, 2006
"My stay was really good except I thought that the night shift guy (11pm to 7am) was rude at some times. The afternoon girl was really good and the room was very comfortable. I would come back to stay."
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Anonymous guest from Ashburn, ON CA stayed on September 23, 2005
"We had trouble locating the hotel. The outside signage is very small and poorly lit. We literally drove past it twice before finding it."
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David from Listowel, ON CA stayed on April 09, 2005
"requested non smoking room- arrived to find they had screwed up and we got a smoking room at a $10 reduction- not worth the savings considering the room stank."
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Colin from Toronto, ON CA stayed on April 06, 2005
"1. no TV remote
2. no hair conditioner (+ hard water)
3. You should never, ever leave a young female staff on duty alone"
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Charlie from Sudbury, ON CA stayed on February 15, 2004
"Awesome hotel to stay at, great service, and was especially clean!"
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Overview & Amenities
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The Best Western Downtown Sudbury is situated approximately 13 miles from Sudbury Airport, 217 miles from Toronto International Airport, and 233 miles from Ottawa International Airport. Local attractions include Lake Ramsey, Laurentian University, and New Sudbury Mall.
Hotel amenities include high-speed Internet access, free local telephone calls, multilingual staff, currency exchange, guest laundry, laundry/dry cleaning, ice/vending machines, fax/photocopying services, and free parking. Guests may also enjoy the exercise facility.
Guest rooms feature satellite/cable TVs, AM/FM alarm clock radios, coffeemakers, dataports, dual-line telephones, hairdryers, irons, ironing boards, and desks.
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Policies
Guarantee:
Cancel:
Check-In: 1500
Check-Out: 1100
Services Description
On-site facilities -
general facilities -
banquet facility bar
dataport elevators
handicap facilities ice/vending machines
lounge meeting room
non-smoking rooms restaurant
chargeable facilities -
fitness center 24 hours complimentary
health club 24 hours complimentary
parking facilities -
free parking complimentary
outdoor parking complimentary
public area facilities -
high speed internet access complimentary
off-site facilities -
general facilities -
atm/cash machine bank
barber/beauty shop convenience store
gift shop golf course
jogging track night club
pharmacy solarium
meeting and convention facilities -
total nbr of meeting rooms - 2
total measurement, all rooms - 3000 sq meters
total meeting room capacity - 50
capacity of largest meeting room - 125
measurement of largest meeting room - 1600 sq meters
capacity of smallest meeting room - 10
measurement of smallest meeting room - 460 sq meters
meeting and convention facility text -
contact hotel directly to make reservations.
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Attraction Info
Dining Info
Recreation Info
On-site recreation -
exercising fine dining
weightlifting
Off-site recreation -
amusement park children s activities
fishing golfing
horseback riding ice skating
jogging museum/gallery viewing
night clubs shopping
snow skiing winter sports
Room Type Descriptions
Nbr of suites - 9
nbr of non-smoking rooms - 40
luxurious all-natural personal amentities. business plus
rooms include a well-lit oversized desk area, a dataport
connection with free high-speed internet access, free 800
number access and local calls, free newspaper and a free
full or continental breakfast. interior corridors.
room amenities for all rooms -
room amenities -
air conditioning / am/fm alarm clock / coffee/tea maker
/ desk / free local telephone calls / iron/ironing
board / no smoking room
technology -
cordless phone / dataport / high speed internet access
chargeable amenities -
wireless dataport nbr of rooms - 45 data valet
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Booking Information
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The hotel you have selected -- Best Western Downtown Sudbury Centreville -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Best Western Downtown Sudbury Centreville through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Best Western Downtown Sudbury Centreville computer reservation system in Sudbury, Ontario.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Best Western Downtown Sudbury Centreville. For your comfort and peace of mind, you may even.
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