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BEST WESTERN Downtown Sudbury Centreville

BEST WESTERN Downtown Sudbury Centreville is a 3 star hotel in Sudbury, Ontario, Canada 151 Larch Street, Sudbury, ON, Canada
Estimated Price
$94
CAD
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Guest Reviews
Amenities
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Downtown property that includes a free breakfast and complimented for room cleanliness

Pros
  • Free parking, free wireless Internet, free local calls, free daily newspapers, and free continental breakfast
  • Many guests complimented the front desk staff for their friendly and helpful service
  • Many reviewers described their rooms as clean and their beds as comfortable
  • Several guests found the location convenient for accessing downtown attractions
Cons
  • Several guests found the property in need of upgrades and repairs
  • Some reviewers thought the continental breakfast lacked variety and quality
  • A few guests described the neighbourhood immediately surrounding the hotel as unsafe

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Editor's Analysis
Updated on May 31, 2012
Overview
The Best Western Downtown Sudbury Centreville is located on Larch Street, in downtown Sudbury, Ontario.

This hotel is 100% smoke-free and is comprised of 45 rooms and 9 suites. All units include air conditioning, pillow top mattresses, televisions, alarm clocks, coffee makers, free local calls (under 30 minutes long), hair dryers, irons and ironing boards, free daily newspapers, and free wireless Internet. Mircrowaves and fridges are available on request. Pets are allowed at this hotel, based on the availability of pet-friendly rooms, and restricted to pets under 80lbs ($20 per day and a refundable $50 deposit). There is also free outdoor parking on site.

A complimentary continental breakfast is served from 6:00am - 9:00am on weekdays and 7:00am - 10:00am on weekends. The on-site restaurant, Little India Restaurant, is open for lunch on Fridays from 11:30am - 2:00pm and serves dinner, daily, from 4:00pm - 10:00pm.             

The on-site fitness facility (open from 6:00am - 11:00pm) is equipped with a stationary bike, treadmill, and weight lifting equipment. Other on-site amenities include foreign currency exchange, dry cleaning services (extra fees apply), a business centre with copy, print, fax, mail, and courier services (extra fees may apply), and banquet/conference facilities with catering services.

This hotel is within a 5 minute walk to the Sudbury Arena (which features concerts and homegames of the OHL's Sudbury Wolves) and the Sudbury Theatre Centre. The Rainbow Centre (shopping mall, fitness centre, movie theatre) is about a 7 minute walk from this property. There are also many government offices, restaurants, shopping, and entertainment venues in the downtown area of Sudbury, all within a 5 - 10 minute walk of this hotel (walking time estimates: Google Maps).                                                                                                                                                                                                          
The Good
The most common compliments for this hotel, among the reviews used for this analysis, were for room cleanliness and customer service.

Many reviewers described the front desk agents as polite, helpful, and caring. One guest who complimented the staff said, "they went out of their way to help us."

Guests also agreed that their rooms were clean and fresh smelling. A few reviewers described their rooms as "spotless", while a few other guests specifically complimented the housekeeping staff for being accommodating and friendly. Several guests also described their beds as comfortable.

Several guests found the downtown location of this property to be convenient for accessing nearby restaurants, the Sudbury Arena, and the Sudbury Theatre Centre. Guests also found the free parking to be a value added feature.

A few reviewers thought the room rate was reasonable and a few guests stated that they were likely to stay at this hotel again in the future.

The Bad
While many guests found their rooms to be clean, as mentioned above, several guests thought the hotel could improve its appearance through upgrades and repairs. Some reviewers described neglected carpeting, scuffed woodwork, and the elevator as slow and run down.

Several guests were disappointed by the quality of the free continental breakfast. A few reviewers thought the breakfast lacked quality and selection, while a few other guests suggested that more hot items should be made available.

A few reviewers complained that the parking lot and the neighbourhood immediately surrounding the hotel seemed to be unsafe. A few guests described homeless people loitering near the hotel. A couple of other reviewers also mentioned that parking was limited and that the spaces were narrow.

Other isolated concerns included: the guest room windows did not open, the in-room fridges were not cold enough to preserve some food items, and poorly lit exterior signage made it difficult to located the hotel at night.
MyTravelGuide.com gave this hotel an average score of 6.0 out of 10, from 38 guest reviews.

TripAdvisor.ca ranked this hotel #4 out of 27 properties in Sudbury, based on 86 reviews.

Hotels.com gave this hotel an average score of 3.9 out of 5.0, from 17 guest reviews.

CanadianHotelGuide.com gave this hotel an average score of 6.8 out of 10, based on 13 reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
7.2
Good
Guest Rating Explained
Rating: 7.2 / 10 Details

No. of guest reviews: 175
Guest Recommended: Yes
Guest Ranking Explained

BEST WESTERN Downtown Sudbury Centreville is #10 out of 21 hotels in Sudbury ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Negative
Alex from Winona, ON CA rated BEST WESTERN Downtown Sudbury Centreville 6 out of 10 on May 26, 2013 Verified Guest Hotel Review

"Room was very noisy because neighbours were loud and there are doors between rooms. I moved the night stand to plug in a clock and the filth behind there was disgusting."
Hotel review by guest is Negative
Verified Guest from Goderich, ON CA rated BEST WESTERN Downtown Sudbury Centreville 5 out of 10 on March 13, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Nicholas from Sudbury, ON CA rated BEST WESTERN Downtown Sudbury Centreville 10 out of 10 on March 06, 2013 Verified Guest Hotel Review

"Great stay"
"Had a great time a the best western very nice bed tv was a little far"
Hotel review by guest is Positive
Sandra from Menominee, MI US rated BEST WESTERN Downtown Sudbury Centreville 10 out of 10 on August 25, 2012 Verified Guest Hotel Review

"I would recommend the Best Western Sudbury to anyone."
"Great location. Clean and comfortable."
Hotel review by guest is Positive
Jim from Ottawa, ON CA rated BEST WESTERN Downtown Sudbury Centreville 8 out of 10 on July 05, 2012 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Orillia, ON CA rated BEST WESTERN Downtown Sudbury Centreville 7 out of 10 on March 16, 2011 Verified Guest Hotel Review
Hotel review by guest is Unknown
Verified Guest from Bobcaygeon, ON CA rated BEST WESTERN Downtown Sudbury Centreville 7 out of 10 on July 25, 2010 Verified Guest Hotel Review

"Hotel rooms old but clean, could use makeover. Parking limited, especially for late arrivals! Continental breakfast very basic."
Hotel review by guest is Positive
Harold from Sault Ste Marie, N CA rated BEST WESTERN Downtown Sudbury Centreville 8 out of 10 on February 19, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Negative
Paul from Markham, ON CA rated BEST WESTERN Downtown Sudbury Centreville 4 out of 10 on July 17, 2006 Verified Guest Hotel Review

"Don't stay here JUST for the FREE 'continental' breakfast! If you don't mind walking into a room with NO staff, helping yourself to styrofoam cupped (weak) coffee and orange juice, buttering your own mini-bagel, mini-muffin, or mini-croussant, then you MIGHT enjoy your stay. Nice views of parking lots and a Rehab Centre across the street, though. Now, the Perkins restaurant down Paris St. (attached to the Travelodge), has an EXCELLENT customer-service oriented wait staff (can't speak personally about the accomodations at Travelodge, unfortunately)."
Hotel review by guest is Negative
D'elijah from Toronto, ON CA rated BEST WESTERN Downtown Sudbury Centreville 3 out of 10 on April 23, 2006 Verified Guest Hotel Review

"All staff and maintenance crew very helpful and accommodating when needed..ei..son was locked in the washroom, able to accommodate a cot in a timely manner, cleaning staff very friendly and helpful. The only thing frustrating was the fact that the restaurant only serves Indian Food and not at all accommodating and flexible when attempted to order spaghetti for 30 kids instead of us getting catered from another outside restaurant. We would have preferred to give the business to the restaurant attached to the hotel but not willing at all or interested to make business and provide desirable customer service. Continental breakfast was not desirable and pleasant. No hot meals like sausage, bacons, or eggs in the least. Very limited choice of cereal/milk, toasted bread or bage and no cream cheese ONLY butter. The electrical in the one side of the room kept overloading enabling the toaster to function during the 6-9 am breakfast time frame. On our last day, we requested to use the breakfast room as it was not being used at all to serve the swim team subway sandwiches in order that the children does not eat in the rooms and isolate food crumbs and cleaning in one room. We were accommodated but was initially given a hard time. This would not have happened if the restaurant was willing to cook other types of meals except Indian Food which was specified by the Manager on the first day. Swimming competitions were occuring throughout the weekend, Fri,Sat & Sun and on the last day, we were accommodated to check out the latest of 1:30 pm. We approached the owner/manager to possibly extend the check out to about 1 hour more only for 3 rooms to have the children relax and wait for the bus to shuttle them to the University. We were advised that we will be charged an additional day fee. As a result the 15 kids 13 and over were all scattered in the foyer with their luggages waiting for the bus and driver when it could have been better in the 3 rooms we were initially requesting for 1 hour longer than 1:30 p.m. Furthermore, with the 30 swimmers and a coach, a set of 10-15 parents also stayed at the hotel. I believe that we gave reasonable business to the hotel for the weekend and we were hardly there at the hotel during the day until 9:30 pm to sleep and rest. My family and I have always stayed at Best Western Hotels no matter where we are and have found the accommodation and customer services desirable and pleasant and recommendable. I regretfully would like you to be aware that we were not very comfortable and does not find that the owner is not interested in ensuring that a pleasant stay at this specific location will be experienced. I can assure you however that this does not reflect on other Best Western Hotal locations."
Hotel review by guest is Positive
Victoria from Haileybury, ON CA rated BEST WESTERN Downtown Sudbury Centreville 8 out of 10 on March 05, 2006 Verified Guest Hotel Review

"My stay was really good except I thought that the night shift guy (11pm to 7am) was rude at some times. The afternoon girl was really good and the room was very comfortable. I would come back to stay."
Hotel review by guest is Positive
Verified Guest from Ashburn, ON CA rated BEST WESTERN Downtown Sudbury Centreville 8 out of 10 on September 23, 2005 Verified Guest Hotel Review

"We had trouble locating the hotel. The outside signage is very small and poorly lit. We literally drove past it twice before finding it."
Hotel review by guest is Positive
Donald l. from Springville, IN US rated BEST WESTERN Downtown Sudbury Centreville 9 out of 10 on June 27, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Cathleen from Milton, ON BF rated BEST WESTERN Downtown Sudbury Centreville 10 out of 10 on June 04, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
David from Listowel, ON CA rated BEST WESTERN Downtown Sudbury Centreville 4 out of 10 on April 09, 2005 Verified Guest Hotel Review

"requested non smoking room- arrived to find they had screwed up and we got a smoking room at a $10 reduction- not worth the savings considering the room stank."
Hotel review by guest is Positive
Colin from Toronto, ON CA rated BEST WESTERN Downtown Sudbury Centreville 8 out of 10 on April 06, 2005 Verified Guest Hotel Review

"1. no TV remote 2. no hair conditioner (+ hard water) 3. You should never, ever leave a young female staff on duty alone"
Hotel review by guest is Positive
Verified Guest from Temiscaming, QC CA rated BEST WESTERN Downtown Sudbury Centreville 9 out of 10 on December 15, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Charlie from Sudbury, ON CA rated BEST WESTERN Downtown Sudbury Centreville 10 out of 10 on February 15, 2004 Verified Guest Hotel Review

"Awesome hotel to stay at, great service, and was especially clean!"


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Pet Friendly
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • News Stand
  • Cable / Satellite TV
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Golf Course (nearby)
  • Water Activities
  • Fishing
  • Photocopier
  • Desk
  • Courier
  • Full-service catering
  • Internet Connection (wireless)
  • Ice Machine
  • Vending Machines
  • Express Check-In/Check-Out

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7.2
Good

#10 out of 21 hotels in Sudbury city based on 175 guest reviews

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