OverviewThis hotel is located directly on Rideau Canal, making it well-suited for travellers who want a view and waterfront location.
This property offers 64 rooms over 5 floors. Non-smoking, smoking and accessible accommodations are available. Each air-conditioned room comes with free Wi-Fi and wired internet, cable TV, a working desk and chair, a coffee/tea maker, an iron and ironing board, a hair dryer and balcony. Several rooms come with a mini-fridge. Microwaves are available in some rooms as well.
Free continental breakfast is offered to guests. Chuckles Jack, the on-site restaurant, is open daily from 7 am to 11 pm and serves breakfast, lunch and dinner.
Free parking is available. Pets are not permitted to stay at this hotel.
The Rideau Canal is within walking distance, 3-minutes west of the hotel. A variety of dining options are available nearby like Rob Roy's Pub and Restaurant, Smiths Falls Restaurant and Deli and Lotus House, all a 3-minute walk or 1-minute car ride from the hotel. Shopping is available at Walmart and Canadian Tire, 4-minutes west by car. (All driving and walking estimates: Google Maps)
Confirmed with the front desk January 8, 2013: free Wi-Fi and wired internet, free breakfast, mini-fridge and microwave availability and number of rooms.
The GoodMost of the reviews used for this analysis were negative but there were some compliments regarding room cleanliness, the staff, the convenient location, the view of the canal and the comfortable beds.
Several reviewers were impressed by the room cleanliness, describing them as clean and comfortable.
The staff were complimented for being friendly by several reviewers.
Some guests thought the location was convenient to shops and dining. However, there are opposing opinions and mixed reviews regarding this (see below).
The view of the canal was good and some guests felt it added value to their stay.
The beds were comfortable, according to some guests.
The Bad
As mentioned above, the reviews used for this analysis were mainly negative and most guests would not return to this hotel. Guests criticized the hotel's age and decor, felt it was a poor value, claimed their rooms smelled like smoke, claimed rooms were not ready on time, were disappointed with the breakfast, and did not like the location.
The biggest drawback of the hotel was the general state of the building and the dated decor. Several guests described the hotel as old and rundown.
Some guests felt the hotel provided average accommodations and that it was not worth the price paid. One guest said the price was "excessive" in comparison to other hotels in the area.
A few guests claimed their non-smoking rooms smelled like smoke.
According to a few reviewers, rooms were not ready upon check-in. They were disappointed that they had to wait for the rooms to be cleaned.
The breakfast was below average, according to some guests. They claimed the food was not fresh and the breakfast area was poorly organized.
As mentioned above, the reviews regarding the hotel's location were mainly positive, but there were some complaints regarding the surrounding area of the property. A couple guests did not like that it was in an industrial-like area and one guest said the hotel was located behind a mini-mall, making it hard to find and not easily accessible.
Booking.com rated this hotel 6.5 out of 10 based on 17 reviews.
Expedia.ca rated this hotel 2.3 out of 5 based on 3 reviews.
Hotels.com rated this property 3.3 out of 5 based on 12 reviews.
TripAdvisor.com ranked this hotel #4 out of 4 hotels in Smiths Falls based on 43 reviews.
Confirmed with the front desk January 8, 2013: free Wi-Fi and wired internet, free breakfast, mini-fridge and microwave availability and number of rooms.
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Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.
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