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Older Sault Ste Marie motel with friendly staff and free breakfast but many complaints

Pros
  • Free amenities: Wi-Fi, breakfast, parking, local calls
  • Several guests found the location convenient for accessing major highways
  • A few reviewers thought that the room rates were reasonable
  • Guests liked the staff and found them helpful and friendly
Cons
  • Poorly maintained and poorly cleaned rooms, according to many
  • Several reviewers discovered unpleasant odours in their rooms
  • Guests were mixed about the free breakfast
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Jun 18, 2015
Overview
This budget hotel is situated on a major thoroughfare (Highway 17) in the east end of Sault Ste. Marie and is located next to the Wellington Square Mall which offers a drug store, a restaurant and a grocery store.

The hotel offers both smoking and non-smoking rooms. All rooms include free Wi-Fi, free local calls, free newspapers, air conditioning, cable TV, a coffeemaker, an iron and ironing board, a telephone, and a hair dryer. Rooms are furnished with 2 double beds, 1 queen bed or 1 king bed. The hotel offers a suite with a private jacuzzi.

Free parking for cars and over-sized vehicles is available on site. Pets are welcomed a this hotel for $20 per night.

A free continental breakfast is served daily.

On site amenities include a 24-hour front desk, a copy and fax service, ice and vending machines. There is no elevator to the second floor.

This hotel is about a 10-minute drive from downtown Sault Ste. Marie, which features the Algoma Art Gallery, Sault Ste. Marie waterfront trail, Station Mall (shopping, restaurants, and movie theatre), the Essar Centre (home of the QMJHL's Sault Ste. Marie Greyhounds), and the OLG Casino Sault Ste. Marie (table games, slot machines, and entertainment). The International Bridge to the United States is about an 11-minute drive from this property (driving time estimates: Google Maps).
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The Good
Among the reviews consulted for this report, many guests expressed concerns about the property but voiced approval of staff, location and room rates.

Several reviewers found the location convenient for accessing major highways and area attractions by car. A couple of guests also noted that the shopping mall, located next to the hotel, was an added convenience.

A few guests also thought the room rates were reasonable and found this hotel to be more affordable than other properties in the area.

Guests typically found the staff to be friendly and helpful.
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The Bad
There were many guest concerns found, among the reviews read for this analysis. 

Although a few guests said the rooms were clean, affordable and with comfortable beds, many others were displeased at the dated condition of the rooms and hotel. They pointed to areas that had not been cleaned prior to their arrival or areas of the rooms that needed much deeper cleaning (tubs, carpets), and amenities and fixtures that did not work (locks, phone, TV, hair dryer, room thermostat).

Some also said the rooms smelled old, musty and dusty. 

Guest opinion was mixed concerning the free breakfast, with some finding it fine and other considering it to be of poor quality.



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Show Sources
Sources
Expedia.ca gave this property an average score of 2.6 out of 5, based on 248 guest reviews.

TripAdvisor.ca ranked this hotel #22 out of 23 properties in Sault Ste. Marie,  with a guest score of 2 out 5 based on 152 reviews.




Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
4.7
Poor
#
14 / out of 14
hotels in Sault Sainte Marie

Rated 4.7/10 based on 818 reviews

Ranked #14 out of 14 hotels in Sault Sainte Marie

818
Map Marker Howard Johnson Inn Sault Ste Marie
503 Trunk Road Hwy 17 West/East and Trunk Rd., Sault Sainte Marie, ON