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Algoma's Water Tower Inn Sault Sainte Marie Canada

8.6 | Very Good
MAP

Favoured by guests for service, pool, hot tubs, and on-site restaurants

Pros
  • Free parking, free wireless Internet, and free in-room coffee
  • Many guests complimented the friendly and helpful service
  • The rooms were frequently described as clean
  • Many reviewers praised the pool area for its design and found it to be an added value feature
  • Several guests complimented the food quality and service provided at the on-site restaurants
  • A few reviewers described their beds as comfortable
Cons
  • A few guests found their rooms and bathrooms to be small
Editor's Analysis
Updated Jul 16, 2012
Overview
Algoma's Water Tower Inn Sault Sainte Marie is located on Great Northern Road (Highway 17) in Sault Sainte Marie, Ontario. This hotel is located in a commercial district in the north end of Sault Sainte Marie and is within a 5 minute drive to many shopping plazas and restaurants. This hotel is also a 2 minute drive (or 15 minute walk) from the Sault Area Hospital.

This hotel is 100% non-smoking and offers 176 units comprised of rooms and suites. All units include free wireless Internet, flat screen televisions, windows that open, irons and ironing boards, hair dryers, desks with chairs, soaker tubs and showers, mini-fridges, coffeemakers with complimentary Starbucks Coffee (fresh cream is provided in the in-room fridge), and individual climate control. Select suites also include kitchenettes and whirlpool spas. Pets are allowed at this hotel for an additional $10 per night fee and free outdoor parking is available on site.

There are multiple on-site dining options at this hotel, including Casey's Grill Bar, the Water Tower Pub, and room service. Casey's Grill Bar serves breakfast, lunch, and dinner from 6:30am - 10:00pm on weekdays and from 6:30am - 11:00pm on weekends. Room service is available during the same hours as Casey's Grill Bar.

On-site amenities include the Club Cabana pool area which features a heated indoor salt-water pool, an oversized indoor hot tub, an outdoor hot tub (open all year), and a sauna. Guests also have complimentary access to the on-site Tempospa Health and Fitness Club. Business services such as meeting and conference space rentals, printing, faxing, and copying are available (extra fees may apply).

This hotel is a 10 minute drive, north, of downtown Sault Sainte Marie. The downtown area features the waterfront trail system, Algoma Art Gallery, Essar Centre (QMJHL hockey and concerts), Station Mall (shopping), and the OLG Sault Sainte Marie Casino (table games, slot machines, and entertainment). The International Bridge to the United States is about a 9 minute drive from this property, while the Sault Sainte Marie International Airport (YAM) is about 25 minutes away by car.

Verified by a Front Desk Agent on July 13, 2012: Casey's Grill Bar is open from 6:30am - 10:00pm on weekdays and from 6:30am - 11:00pm on weekends. Room service is available during the same hours as Casey's Grill Bar.
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The Good
Positive reviews greatly outnumbered negative reviews, among the reviews used for this analysis, and many guests said that they were likely to return to this hotel in the future and that they would recommend the property to others.

The staff was frequently complimented for their friendly and professional service. One guest said that "the staff could not have been more welcoming or helpful". A couple of guests who stayed at this hotel for medical reasons described the staff as compassionate and understanding.

Many guests found their rooms to be clean, with one reviewer describing his room as "pristine". A few guests described their beds as comfortable and a couple of other reviewers found their rooms to be well-appointed. One guest said that this hotel had "some of the nicest rooms in town".

The pool area and multiple hot tubs (including an outdoor hot tub) was praised by several guests. One reviewer described the pool area atmosphere and waterfalls as relaxing, while another guest said that it appeared that the hotel had invested "a lot of money" in building and maintaining the pool area.

The on-site restaurants were noted by several guests as an added convenience. The food quality and wait staff were both complimented by reviewers. A couple of guests also praised the food quality provided by room service.
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The Bad
Most reviews for this hotel indicated positive overall experiences, among the reviews used for this analysis, and many complaints appeared to be isolated experiences. However, there was one common concern found: a few guests described their rooms and bathrooms as small and cramped.

One guest thought that the breakfast served at the on-site restaurant was expensive and that the food portions did not offer good value for the money he spent. Another reviewer was disappointed that breakfast was not included in the room rate.

Other isolated complaints included: noise from the pool area created a disturbance in neighbouring guest rooms, no complimentary newspapers, and on-site Starbucks Coffee service was not consistent with other corporate Starbucks Coffee stores.
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Show Sources
Sources
Hotels.com gave this property an average score of 4.2 out of 5.0, from 11 reviews.

TripAdvisor.ca ranked this hotel #3 out of 20 properties in Sault Ste. Marie, based on 98 guest reviews.

Expedia.ca gave this hotel an average score of 3.8 out of 5.0, with 100% of 12 guests recommending the property.

Verified by a Front Desk Agent on July 13, 2012: The on-site Casey's Grill Bar is open from 6:30am - 10:00pm on weekdays and from 6:30am - 11:00pm on weekends. Room service is available during the same hours as Casey's Grill Bar.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.6
Very Good
#
6 / out of 14
hotels in Sault Sainte Marie

Rated 8.6/10 based on 313 reviews

Ranked #6 out of 14 hotels in Sault Sainte Marie

313
Map Marker Algoma's Water Tower Inn Sault Sainte Marie Canada
360 Great Northern Road, Sault Sainte Marie, ON