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Free hot breakfast and good customer service, less than a 5-minute drive to Elgin Mall

  • Free Wi-Fi, free parking, free hot breakfast
  • Good customer service, according to guests
  • Guests said food at the free breakfast was hot and tasty
  • Guests perceived good value for the room rate
  • Thin walls, according to guests
  • Guests found the lack of an elevator inconvenient
  • Guests had trouble regulating the temperature in their rooms
jump to full editor's analysis (below)
Free Wi-Fi
Free Breakfast
Free Parking
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Editor's Analysis
Updated Mar 11, 2013
This hotel offers a free hot breakfast with eggs, sausages and waffles and is popular with travellers who appreciate this included with their room rate.

All of the 79 rooms at this non-smoking include free Wi-Fi, a coffeemaker, a hair dryer and an iron and ironing board. Rooms are furnished with either king or queen bed(s). Pets are allowed for $25 per stay.

There is no on-site restaurant, but guests are offered a hot complimentary breakfast daily. There are also a number of restaurants within a 5-minute drive. Free parking is available on site.

Within walking distance of this hotel is the Meadowlane Winery (less than a 5-minute walk). Mall shopping is less than a 5-minute drive away at the Elgin Mall. Both Waterworks Park (a public park with water gardens and walking trails) and Jumbo the Elephant Monument (a tribute to the Barnum & Bailey Circus) are both just over a 5-minute drive away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: March 8, 2013).
The Good
Based on the reviews used for this analysis there were many compliments from guests. Guests were most impressed with the customer service and with the food offered at the free breakfast.

Guests praised staff at this hotel and said that they were friendly and were focused on meeting guests' needs. Staff took pride in their jobs and it showed, according to guests. Front desk staff and housekeeping were noted as being particularly diligent.

Guests appreciated the quality and the selection of food offered at the complimentary breakfast. Guests commented favourably on eggs, sausages and said that they were fresh and tasty. A number of guests appreciated the convenience of being offered a free breakfast on site.

There were a number of comments from guests who perceived good value with the price point. One guest commented that the room rate was a bargain.
The Bad
While there were a number of favourable comments in the reviews used for this analysis, guests also voiced a number of complaints. They most commonly complained about thin walls and about difficulties regulating temperature.

Some guests complained about thin walls and suggested that more could be done to soundproof them. They complained of loud conversations travelling through the walls from guests in adjacent rooms and from the hallways.

A number of guests had trouble working the thermostat in their rooms and found them to be either too hot or too cold. 

A handful of guests were inconvenienced by a lack of elevator and said it was hard getting up and down the stairs with luggage.

Show Sources
Sources guest reviewers ranked this hotel #1 out of 2 Saint Thomas hotels based on 22 reviews. guest reviewers rated this hotel 8.1 out of 10 based on 60 reviews. guest reviewers rated this hotel 4.2 out of 5 based on 5 reviews.

The author called the hotel on March 8, 2013 to verify some information.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews

Rated 7.5/10 based on 255 reviews

Ranked #1 out of 1 hotels in Saint Thomas

Map Marker Comfort Inn Saint Thomas
100 Centennial Ave., Saint Thomas, ON