Comfort Inn Saint ThomasComfort Inn Saint ThomasComfort Inn Saint ThomasComfort Inn Saint ThomasComfort Inn Saint ThomasComfort Inn Saint ThomasComfort Inn Saint ThomasComfort Inn Saint ThomasComfort Inn Saint ThomasComfort Inn Saint ThomasComfort Inn Saint ThomasComfort Inn Saint ThomasComfort Inn Saint Thomas

Free hot breakfast and good customer service, less than a 5-minute drive to Elgin Mall

Pros
  • Free Wi-Fi, free parking, free hot breakfast
  • Good customer service, according to guests
  • Guests said food at the free breakfast was hot and tasty
  • Guests perceived good value for the room rate
Cons
  • Thin walls, according to guests
  • Guests found the lack of an elevator inconvenient
  • Guests had trouble regulating the temperature in their rooms
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
Rates & Availability
Editor's Analysis
Updated Mar 11, 2013
Overview
This hotel offers a free hot breakfast with eggs, sausages and waffles and is popular with travellers who appreciate this included with their room rate.

All of the 79 rooms at this non-smoking include free Wi-Fi, a coffeemaker, a hair dryer and an iron and ironing board. Rooms are furnished with either king or queen bed(s). Pets are allowed for $25 per stay.

There is no on-site restaurant, but guests are offered a hot complimentary breakfast daily. There are also a number of restaurants within a 5-minute drive. Free parking is available on site.

Within walking distance of this hotel is the Meadowlane Winery (less than a 5-minute walk). Mall shopping is less than a 5-minute drive away at the Elgin Mall. Both Waterworks Park (a public park with water gardens and walking trails) and Jumbo the Elephant Monument (a tribute to the Barnum & Bailey Circus) are both just over a 5-minute drive away. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking and breakfast (call date: March 8, 2013).
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The Good
Based on the reviews used for this analysis there were many compliments from guests. Guests were most impressed with the customer service and with the food offered at the free breakfast.

Guests praised staff at this hotel and said that they were friendly and were focused on meeting guests' needs. Staff took pride in their jobs and it showed, according to guests. Front desk staff and housekeeping were noted as being particularly diligent.

Guests appreciated the quality and the selection of food offered at the complimentary breakfast. Guests commented favourably on eggs, sausages and said that they were fresh and tasty. A number of guests appreciated the convenience of being offered a free breakfast on site.

There were a number of comments from guests who perceived good value with the price point. One guest commented that the room rate was a bargain.
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The Bad
While there were a number of favourable comments in the reviews used for this analysis, guests also voiced a number of complaints. They most commonly complained about thin walls and about difficulties regulating temperature.

Some guests complained about thin walls and suggested that more could be done to soundproof them. They complained of loud conversations travelling through the walls from guests in adjacent rooms and from the hallways.

A number of guests had trouble working the thermostat in their rooms and found them to be either too hot or too cold. 

A handful of guests were inconvenienced by a lack of elevator and said it was hard getting up and down the stairs with luggage.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #1 out of 2 Saint Thomas hotels based on 22 reviews.

Booking.com guest reviewers rated this hotel 8.1 out of 10 based on 60 reviews.

Expedia.ca guest reviewers rated this hotel 4.2 out of 5 based on 5 reviews.

The author called the hotel on March 8, 2013 to verify some information.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
7.3
Good

Rated 7.3/10 based on 112 reviews

Ranked #1 out of 1 hotels in Saint Thomas


8 out of 10 | Dwight stayed June 08, 2014

"Comfy Bed"

"This Hotel had one of the most comfortable beds I have ever slept in. Unfortunate to have the room right next to the upstairs entrance as we heard the door slam all night long. When checking out went down to find a sign that said "back in 5 minutes" ????"

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8 out of 10 | Verified Guest stayed August 08, 2013


6 out of 10 | Verified Guest stayed May 30, 2011

"Unfortunately, the lighting in the room was poor. I like to read in bed, and there was only one light between two queen beds and no directinal lighting except over the desk. The hospitality and service in the breakfast room was wonderful and really appreciated."

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7 out of 10 | Michael stayed April 08, 2011

"Accomodating to our needs"

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2 out of 10 | Usama stayed December 02, 2010

"Well used and in need of"

"The room smelled bad. There was water seeping through the floor. No water pressure in the shower. Furniture was old and had well used black stains all over it. The entire place needs a facelift and update. I would never stay there again. The staff there was the only nice thing about it."

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9 out of 10 | Karl stayed October 31, 2009


8 out of 10 | Pauline stayed April 09, 2006


7 out of 10 | Verified Guest stayed December 01, 2005


8 out of 10 | David stayed September 27, 2005


8 out of 10 | Terry stayed September 27, 2005


7 out of 10 | Mark stayed September 11, 2005

"With four persons registered we had to ask both nights for additional towels."

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8 out of 10 | Michael stayed July 30, 2005


7 out of 10 | Kaisa stayed July 04, 2005


2 out of 10 | Kevin stayed October 18, 2004

"Toilet didn't work half the time. Woken up several times through the night by other guests. Beds very uncomfortable."

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9 out of 10 | Verified Guest stayed March 14, 2004


8 out of 10 | Tyler stayed October 24, 2003


8 out of 10 | Heather stayed October 24, 2003

Location
Map Marker Comfort Inn Saint Thomas
100 Centennial Ave., Saint Thomas, ON