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Holiday Inn Hotel & Suites St Catharines-Niagara

8.3 | Very Good
MAP CALL

Free Wi-Fi throughout, modern and clean rooms (renovated 2011) and on-site restaurant

Pros
  • Free Wi-Fi and wired internet thoughout and free parking
  • Many guests were impressed with the room appearance and described them as clean, modern and comfortable
  • According to many guests, the customer service was friendly
  • The location was convenient to the highway and for exploring the area by car, according to several guests
  • Several guests said the beds were comfortable
  • The pool was clean and the right temperature, according to several guests
  • Some reviewers found the on-site restaurant and coffee lounge convenient
Cons
  • Several guests were disturbed by noise from other guests and construction work being done in the hotel
  • A few guests thought the pillows were too small and were not comfortable
  • A couple guests claimed the elevators were slow
Freebies
Free Wi-Fi
Free Parking
Free Internet
Editor's Analysis
Updated Jan 10, 2013
Overview
This hotel is located a 5-minute drive from Saint Catharines city center and offers business amenities and on-site recreational facilities and dining. This property would be well-suited for both leisure guests and business travellers. 

The hotel is 100% smoke free and offers 181 recently renovated rooms (June 2011) over 9 floors, each with free Wi-Fi and wired internet, cable TV, pay-per-view movies, in room video checkout, a working desk and chair, a hair dryer, a coffee/tea maker, a microwave, a mini-fridge, an iron and ironing board, individual climate control and complimentary newspaper. Cribs and rollaway beds are available upon request. Suites may feature a sofabed, separate living area, jetted tub and fireplace. 

Free parking is available to guests during their stay. Pets are permitted to stay for a fee of $15 per night.

JJ Kapps Backyard and Grill, the on-site restaurant, serves breakfast, lunch and dinner is open daily from 7 am to 12 am. Timothy's Coffee lounge, also on-site (located in the lobby) is open daily from 7 am to 11 pm.

Other on-site amenities include Parkway Lanes Sports and Entertainment Centre (on-site bowling alley), an indoor pool, whirlpool, sauna, fitness centre, business centre (copy/print/fax), guest laundry, dry cleaning service, a conference centre and complimentary Wi-Fi throughout.

The Pen Centre (shopping centre) is a 9-minute drive south of the hotel. Niagara-On-The-Lake and Port Dalhousie is a 28-minute drive north from the hotel. The Scotiabank Convention Centre (live entertainment, stage productions and conventions) is an 18-minute car ride north. (All driving estimates: Google Maps)

Confirmed with a front desk agent January 9, 2013: renovation completion, pet policy, 100% smoke free, free W-Fi and on-site restaurant hours.
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The Good
The majority of reviews used for this analysis were positive and guests were happy with their stay. Guests were impressed with the rooms, praised the staff and service, liked the location, enjoyed the beds and indoor pool and appreciated the on-site dining options.

Many guests were impressed with the appearance and cleanliness of the rooms. They described the rooms as clean, comfortable and modern. 

The staff were complimented for being friendly and responsive. 

Several reviewers agreed the location was convenient to the highway and for exploring the area by car. Guests also felt the hotel was easy to find and accessible.

Some guests thought the beds were comfortable and enjoyed the indoor pool. The pool was described as clean with the right temperature water.

The on-site restaurant and coffee lounge was convenient for some guests. A few reviewers said the food was good and they appreciated not having to leave the hotel these needs.
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The Bad
As mentioned above, most of the feedback given was positive and guests would return to this hotel. However, there were some negative comments regarding noise complaints, the pillows and the slow elevators.

Some guests complained about noise from guests in neighbouring rooms and construction being done in the hotel. One reviewer felt the walls were too thin and subsequently had a disruptive sleep.

A few reviewers felt the pillows were too small for the beds and were not comfortable.

A couple guests claimed the elevators were slow.
more

Show Sources
Sources
Booking.com rated this hotel 8.9 out of 10 based on 12 reviews.

Hotels.com rated this property 3.7 out of 5 based on 30 reviews.

TripAdvisor.com ranked this property #2 out of 9 hotels in Saint Catharines based on 48 reviews.

Expedia.ca rated this hotel 4 out of 5 based on 14 reviews.

Confirmed with a front desk agent January 9, 2013: renovation completion, pet policy, 100% smoke free, free W-Fi and on-site restaurant hours.
Editor's Analysis by Jennee R.
Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.
Guest Reviews
8.3
Very Good
#
2 / out of 6
hotels in Saint Catharines

Rated 8.3/10 based on 1022 reviews

Ranked #2 out of 6 hotels in Saint Catharines

1022
Map Marker Holiday Inn Hotel & Suites St Catharines-Niagara
327 Ontario Street, Saint Catharines, ON