OverviewWith an adjoining mall (Shoppes of the Parkway), a 25,000 sq ft fitness centre, an on-site beauty spa and on-site dining options, this hotel would be well-suited for guests looking for a full service hotel with ample amenities on-site.
This 100% smoke-free hotel offers 312 air conditioned rooms. Rooms come furnished with a flat-screen TV with cable, a mini-fridge, a coffee/tea maker, an iron and ironing board, a hair dryer and complimentary toiletries. Standard rooms may come furnished with 1 king or 2 double beds. Suites may feature a mini-microwave, a sofabed, jetted tub, kitchenette (with full sized refrigerator and microwave), a dining table and chairs, wet bar, ensuite bathroom and separate powder room. Complimentary Wi-Fi, wired internet and daily newspaper come with all rooms and suites. Accessible and adjoining rooms are available upon request.
On-site amenities include a fitness centre, which features 2 indoor pools, 1 outdoor pool, sauna, whirlpool, steam room, badminton and basketball courts, virtual golf simulator and sports bar and lounge. Caesar Spa (on-site beauty spa) offers services like manicures and pedicures, facials, skin and body treatments and massage.
On-site dining options include Crave Restaurant (casual upscale dining), Spirits Lounge and Starbucks (located in the hotel lobby).
Free self parking is available on-site.
Off-site shopping is available at Fairview Mall (south of the hotel), Markville Mall (east of the hotel) and Pacific Mall (southeast of the hotel), each within a 16-minute drive. There are several restaurants in the area, including Marlowe Restaurant and Wine Bar, Alice Fazooli's and Baton Rouge (all 4-minutes away by car). The Richmond Hill Centre for Performing Arts and Markham Theatre are both within a 14-minute drive of the hotel. (All driving estimates: Google Maps)
The GoodPositive reviews were more common than negatives, among those sourced for this analysis. Reviewer felt the location was convenient to major highways, frequently praised the staff, thought the rooms were well-appointed, appreciated the comfortable beds and thought the hotel provided good value for money spent.
Many guests liked the hotel's proximity to major highways (Highway 7, 404 and the 407). They liked that the hotel was easy to find and accessible.
The staff were frequently complimented for providing exceptional service. Several guests felt the staff went above and beyond and described them as upbeat and professional.
Several reviewers described the rooms as luxurious and felt the rooms were well-appointed and offered many amenities. However, there were some opposing views and mixed opinions (see below).
The beds were comfortable and the linens were soft, according to some guests.
A few business travellers felt the hotel provided good value for money spent and would recommend hosting conferences or events at this hotel.
The Bad
While the reviews used for this analysis were mostly positive, there were a couple complaints about noise and mention of stained carpets.
A few guests were disturbed by noise from the nearby highways and road construction.
The majority of comments regarding the aesthetics of the rooms were positive, however, a couple reviewers noted that the carpets in their rooms were stained.
Expedia.ca rated this hotel 3.9 out of 5 based on 79 reviews.
Hotels.com rated this hotel 4.1 out of 5 based on 41 reviews.
TripAdvisor.com ranked this hotel #2 out of 7 based on 160 reviews.
