Overview
The Comfort Inn Port Hope is an 89 guestroom hotel property located in the town of Port Hope, Ontario. Located just to the north of Highway 401 visitors to the hotel can use the Highway 28 northbound exit to access the property.
The hotel is located near the Capitol Arts Centre (2.9km), the Art Gallery of Northumberland (3.0km), and the Port Hope Golf and Country Club (4.5km).
Recreational opportunities in natural settings are also in close proximity to the hotel: Rice Lake’s western tip is about 12kms to the north, Lake Ontario is within 4kms, and the Devil’s Elbow Ski Area takes about one hour to reach by vehicle (all travel distances and times: Google Maps).
Free services at the Comfort Inn Port Hope include continental breakfast, wireless Internet, weekday newspapers, and local calls. Standard rooms at the property have coffee makers, hair dryers, irons and ironing boards, and televisions with both cable and movie ordering choices.
The hotel is a pet friendly property with a fitness center. The Comfort Inn Port Hope is a member of the Choice Privileges loyalty program.
The GoodGuests who stayed at this property typically approved of the hotel, according to the online reviews. Many guests paid accolades, in order of frequency, to the room they stayed in, the staff, the breakfast, and to overall value.
Past patrons who liked the room typically said that they found it comfortable and numerous guests singled out the bed and/or an abundance of pillows. Guests often said the room they stayed in was clean and some patrons occasionally expressed happiness with having a fridge and microwave.
Guests frequently approved of the staff at the Comfort Inn Port Hope as well. When commenting on interactions with staff, guests described employees as either friendly or helpful. The number of times that guests complained about staff were not entirely absent, however the ratio of compliments to complaints was 6 to 1 (in lowest terms).
Guests also liked something about the breakfast much more often than they expressed dislike (about 9 to 1 ratio). When guests praised the breakfast they normally just implied that they liked it with a generic comment. However some stated that it had a good selection and occasionally guests singled out the waffles as particularly enjoyable.
Guests who commented on either the price or the value they received for what they paid were typically happy, however the ratio of happy guests to unhappy ones was tighter (about 5 to 3).
Less frequently guests liked the location as it was close to Port Hope, they liked having easy access to route 401, and some guests with families felt that their needs were accommodating in general.
The Bad
Guest complaints about the Comfort Inn Port Hope usually pertained to either the room, the value received for the price paid, or to maintenance.
Room compliments were more common than room complaints in this hotel’s reviews but the minority of guests that did complain often referenced an unpleasant smell. The smell was not always pin-pointed but pet odor was mentioned in one instance with other complaints normally referring to something “musty”.
Guests thought well of the value that they received more often than not. However a complaint in general about the price of the room was the second most frequently voiced negative opinion in reviews.
Occasionally guests complained about something related to the maintenance of the hotel. Either they found the hotel cold or they judged it to be old and in need of renovating.
Peripheral concerns voiced by a slim percentage of guests mentioned noise from the nearby highway and trucks at night. Occasionally guests thought that the actual room they stayed in mismatched the room that they actually reserved in terms of bed type or floor level.
TripAdvisor.com guest ratings averaged to 3.5 points out of 5 based on 18 reviews.
Hotels.com guest ratings averaged to 3.9 points out of 5 and 85% of reviewers recommended the property.
CanadianHotelGuide.com guest ratings averaged to 6.0 points out of 10 based on 40 reviews.
Travelocity.com guest ratings averaged to 4.3 out of 5 based on 3 reviews.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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