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Comfortable rooms and good location, but some concerns with crowded pool area

Pros
  • Free Wi-Fi, free continental breakfast, free parking
  • Many guests complimented their clean and comfortable rooms
  • The hotel's location was praised by several reviewers
  • Numerous lodgers were pleased with the customer service they received
Cons
  • Some guests found the pool to be too crowded
  • A few guests pointed out that some rooms were in need of bathroom and carpet upgrades
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Dec 28, 2012
Overview
Located beside the Otonabee River and 2-minutes from the nearest Trans-Canada Highway on-ramp, the Best Western Otonabee Inn may appeal to road travellers who require a hotel with included amenities and freebies, like an indoor pool and a free continental breakfast, with views of the Otonabee River.

This hotel has 102 air-conditioned guest rooms, all of which offer cable TV, free Wi-Fi, a coffeemaker, a mini-fridge, a hair dryer, and an iron and ironing board. Standard rooms offer one queen or two double beds, while suites offer a microwave, a fireplace, and a living area with a sofabed.

Hotel amenities include an indoor pool, a hot tub, a business centre, meeting and conference space, and free parking. Pets are not permitted, and this hotel is wheelchair accessible.

A free continental breakfast is offered to all guests from 7 am to 10 am daily. Other restaurants close by include Carousel Restaurant (a few doors down), and Berc's Steakhouse which can be found roughly an 8-minute walk east of the hotel.

Shopping is available at Peterborough Square (roughly an 8-minute drive north), while Trent University is about a 15-minute drive north of the hotel. Peterborough's city centre is a 5-minute drive west, while The Art Gallery of Peterborough can be found 3 minutes away by car. Peterborough Municipal Airport (YPQ) is about a 10-minute drive southward. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent on December 20, 2012: Free Wi-Fi, free parking, pets not allowed, wheelchair accessible.
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The Good
The majority of reviews consulted for this analysis were positive with praise going to the hotel's rooms, location, and staff.

Many lodgers complimented the state of their rooms at this hotel. They described them as clean, quiet and modern, with comfortable beds, a strong Wi-Fi signal, and beautiful views of the Otonabee River.

The hotel's location was praised by several reviewers. They found it to be close to downtown Peterborough's restaurants and shops and Trent University, and some described the location as tranquil and picturesque. It should be noted however, that one guest suggested this hotel is better suited to those with vehicles.

Numerous guests were pleased with the level of customer service they received. The staff were characterized as friendly and knowledgable, as well as efficient during the check-in and check-out processes.
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The Bad
While many of the reviews consulted for this analysis were very positive, there were a couple of common complaints among them which included the pool, and the fixtures and the decor of certain rooms.

Some guests complained that the hotel's pool was too crowded. They reported that many locals with their families buy passes to the hotel's pool, causing it to be very busy. Another guest mentioned the pool being very full while sports teams were booked at the hotel.

While many reviewers enjoyed their modern and updated rooms, a few guests felt their rooms were in need of upgrading, specifically the bathroom fixtures and carpets. It was reported that this hotel has some newer, updated rooms available, while others are older.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #2 out of 14 Peterborough hotels from 61 reviews.

Booking.com guest reviews rated the hotel 9 out of 10 from 12 reviews.

Hotels.com guest reviews rated the hotel 4.3 out of 5 from 31 reviews.

Verified with a front desk agent on December 20, 2012: Free Wi-Fi, free parking, pets not allowed, wheelchair accessible.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.7
Very Good
#
2 / out of 9
hotels in Peterborough

Rated 8.7/10 based on 799 reviews

Ranked #2 out of 9 hotels in Peterborough

799
Map Marker BEST WESTERN Otonabee Inn
84 Lansdowne Street E, Peterborough, ON