OverviewThis hotel is situated on a major thoroughfare in Pembroke and is well located for guests looking to explore the area by car. The downtown area (including attractions like the Champlain Trail Museum and Pembroke Waterfront) is a 3-minute drive while shopping and restaurants can be accessed within a 4-minute drive.
This 100% smoke-free hotel boasts 53 rooms over 2 floors and offers free Wi-Fi, wired internet and parking. The hotel has an indoor pool, sauna, fitness centre, public access computers, gift shop and guest laundry (coin operated). There are several meeting rooms on-site, with AV equipment and catering service available.
Dining is available on-site from Bistro 900, a full service restaurant offering a seasonal menu and serving breakfast, lunch and dinner. The restaurant is open Monday to Friday from 6 am to 10 pm, Saturday 7 am to 10 pm and Sunday 8 am to 10 pm. Room service is available during these hours as well.
The hotel was renovated in 2008 and offers modern rooms featuring new beds, flat-screen TVs and updated bathrooms. Standard rooms come furnished with 1 or 2 queen or double beds, a mini-fridge, a coffee/tea maker, an alarm clock, a hair dryer, an iron and ironing board and a desk and chair.
Off-site dining options are available nearby, such as East Side Mario's and Boston Pizza (both within a 3-minute drive). Shopping is available at the Pembroke Mall, a 7-minute drive away from the hotel. Popular outdoor excursions like Wilderness Tours (white water rafting and kayaking) and Chutes Coulonge Park (trails, foot bridges and look-outs) are within a 45-minute drive of the hotel.
Confirmed with front desk agent December 19, 2012: restaurant and room service hours, guest laundry and renovation date.
The GoodReviewers spoke favourably about the staff, found the rooms to be clean and enjoyed the pool.
The biggest compliment among the reviews was that the staff were very friendly. One reviewer said it was the staff that made her stay more enjoyable, while another was so pleased with the service that she described leaving the hotel "relaxed and full of energy".
Many guests were impressed with and appreciated the cleanliness of the rooms. They described the rooms as tidy and comfortable.
The indoor pool was enjoyed by some guests travelling with children. One reviewer thought the pool area was great and appreciated the toys provided for their kids.
Some guests described the beds as comfortable.
The Bad
Although the reviews used for this analysis were mostly positive, a few negative comments focused on bath fixtures that did not work properly and the dated exterior of the hotel.
A few isolated complaints were made about bathroom fixtures not working properly, specifically a shower fixture that was loose and leaked. Another reviewer was disappointed by the "lack of power" from their jetted tub.
A couple guests felt the exterior looked dated.
Expedia.ca rated this property 3.5 out of 5 based on 6 reviews.
TripAdvisor.com ranked this property #1 out of 9 hotels in Pembroke based on 42 reviews.
Confirmed with front desk agent December 19, 2012: restaurant and room service hours, guest laundry and renovation date.
