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Well-liked Pembroke hotel with indoor pool, restaurant and lounge and jacuzzi suites

Pros
  • Free amenities: Wi-Fi, breakfast, parking, in-room movies, local calls
  • Rooms were described as clean, comfortable and quiet
  • Wi-Fi was rated as very good overall
  • Location was handy to the highway, restaurants and shopping
  • Guests said the staff were cheerful, helpful and honest
  • Pool area was enjoyable and well kept, according to guests
  • Guests typically enjoyed dining on site
Cons
  • The free breakfast was too minimal said several guests
  • Some felt the hotel was overpriced
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Dec 12, 2015
Overview
This hotel is situated on Hwy 148, a 3-minute drive from the city centre and Waterfront Park and a 4-minute walk from Champlain Trail Museum. Guests will find mall shopping and several restaurants within a 10-minute walk.

This smoke-free and pet-free hotel offers 53 rooms over 2 floors. All rooms include free Wi-Fi, free local calls, a 32" flat screen TV with free in-room movie channels, a Keurig coffeemaker, a mini-fridge, a desk, iPod docks, a safe, an iron and ironing board, a hair dryer and climate control. Rooms are furnished with 1 or 2 double beds, 1 or 2 queen beds or 1 or 2 king beds. Room extras include a 42" TV, a living room, a fireplace, a jacuzzi and 2 separate bedrooms. Accessible rooms are available.

Free parking is available on site for cars, trucks and buses.

A free basic continental breakfast is offered to guests.

Dining is available on site at Bistro 900 Restaurant & Lounge serving breakfast, lunch and dinner. Room service is available. There are also several restaurant choices an easy walk from the hotel.

The hotel has an indoor pool, a sauna, a fitness centre, a business centre, a gift shop, a convenience store, a guest laundry, free newspapers, ice machines, elevators and meeting, banquet and conference rooms.

Shopping is available at the Pembroke Mall, a 2-minute drive, or 10-minute walk from the hotel. Popular outdoor excursions such as Wilderness Tours (white water rafting and kayaking) and Chutes Coulonge Park (trails, foot bridges and look-outs) are within a 45-minute drive of the hotel. (All travel times: Google Maps)
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The Good
Except for the odd hiccup, guests usually enjoyed their stays at this hotel. It seems like a busy place with many large groups booking the hotel at once for weddings, birthday parties and other events.

It's efficiently run and very clean and well maintained, and guests were often pleasantly surprised at the modern facility for such a small city as Pembroke and some hinted that it was the best hotel in the city. 

Room flooring was partially laminate and this may be the reason for their clean and tidy appearance. Guests seemed to find the rooms quiet, with comfortable beds and nice decor.

For the most part, guests seemed happy with the staff. They got very good scores in online surveys, were attentive and sought to help guests out whenever they could. Some called them excellent, cheerful and helpful. One recent guest told of how they ran after him to give him some cash he left in the room. "Everyone was very friendly and extremely honest. When we left we had accidentally left some cash when checking out. The staff ran out to our car and told us we had left $30 in the bathroom. When they handed it back to us it turned out to be $50."

The indoor pool was enjoyed by guests, especially those travelling with children. Guests felt it was well kept.

The restaurant put out good meals and one recent guest was especially impressed with the French Beef Dip.

The location was convenient to downtown, restaurants, shopping and the highway. 


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The Bad
Guests were not always fully pleased and they did at times leave some complaints.

Many felt the free breakfast was too minimal. They described it as offering a free bagel and cereal with an extra charge for coffee. Other guests were equally put off that the hotel charged 75 cents for coffee in the lobby (although guests were given unlimited pods for coffee in the rooms for the Keurig coffeemakers).

Some felt the hotel was overpriced for such a small city as Pembroke.
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Show Sources
Sources
Expedia.ca rated this property 4.1 out of 5 based on 63 reviews.

TripAdvisor.com ranked this property #5 out of 11 hotels in Pembroke based on 87 reviews.


Editor's Analysis by Jennee R.
Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.
Guest Reviews
7.2
Good
#
4 / out of 5
hotels in Pembroke

Rated 7.2/10 based on 12 reviews

Ranked #4 out of 5 hotels in Pembroke

12
Map Marker Heritage Inn and Bistro 900
900 Pembroke Street East, Pembroke, ON