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Comfort Inn Pembroke

Comfort Inn Pembroke is a 2 star hotel in Pembroke, Ontario, Canada 959 Pembroke Street East, Pembroke, ON, Canada
Estimated Price
$146
CAD
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Guest Reviews
Amenities
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Close to Algonquin Provincial Park, clean and comfortable rooms but no on-site restaurant

Pros
  • Free Wi-fi and wired internet and free parking
  • Friendly and helpful staff, according to many guests
  • Clean, comfortable rooms, according to many reviewers
  • Several guests found the location convenient to outdoor activities and shopping
  • Great view of the Ottawa River, according to a few guests
Cons
  • Some guests felt the hotel was overpriced
  • Some reviewers were disappointed to find no on-site restaurant at this hotel

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Editor's Analysis
Updated on Dec 27, 2012
Overview
This hotel is located less than a 10-minute drive to both Algonquin Provincial Park and the Ottawa River Waterway and is well located for leisure travellers looking to explore the Pembroke area by car. 

This hotel offers 61 rooms over 2 floors. Each air-conditioned room comes furnished with a flat screen TV with cable, pay-per-view movies, mini-fridge, microwave, Keurig coffeemaker, a hair dryer and a clock radio. Free Wi-fi and wired internet, local calls and complimentary weekday newspaper are available in all rooms. Business rooms come with a work desk and chair in addition to the standard room amenities. Limited smoking and pet-friendly rooms are available upon request. Pets are permitted to stay for an additional $10 per day.

Free parking is available on-site (large vehicles can be accommodated). Cold weather hookups are also available. Hotel amenities include business services (computer/copy/fax) and on-site seasonal outdoor activities like mini-putt, horseshoes and croquet (no additional fee required).

Attractions in downtown Pembroke can be accessed with a 2-minute drive. Downtown attractions include the Champlain Trail Museum, Pembroke Heritage Murals (outdoor gallery of large-scale paintings) and shopping at the Pembroke Centre. Several dining options are available nearby including Finnigan`s Road House (American fare), the Fresco Café Grill (breakfast/brunch) and East Side Mario's (3-minute drive). (All driving estimates: Google Maps)

Confirmed with a front desk agent December 19. 2012: pet policy and on-site outdoor activities
The Good
The reviews used for this analysis were mainly positive. Among the reviews, guests spoke favourably about the staff, found the rooms to be clean and comfortable, liked the location and thought the view of the river was great.

The staff were frequently complimented for providing great service and were described as welcoming and helpful. One reviewer mentioned that the staff addressed them by name every time they passed the desk and called them a "huge asset" to the hotel. Another guest described them as "client-centric".

Many guests thought the rooms were clean and comfortable.

Several guests found the location convenient to shopping and restaurants. 

A few guests mentioned the view of the river and felt it added value to their stay.

The Bad
As mentioned above, the positive reviews outweighed the negative reviews but there were still some recurring complaints among reviewers. Guests felt the hotel was overpriced and were disappointed that there was no on-site restaurant.

Some guests felt the rate paid was high and overpriced. Guests felt the value would have been better if more amenities like an indoor pool or breakfast were included in the rate. Some guests also felt that the age and state of the rooms and decor did not justify the price paid.

A few guests were disappointed that this hotel did not have an on-site restaurant.
Booking.com rated this property 8.2 out of 10 based on 35 reviews.

Expedia.ca rated this hotel 3.7 out of 5 based on 3 reviews.

TripAdvisor.com ranked this property #2 out of 9 hotels in Pembroke based on 35 reviews.

Confirmed with a front desk agent December 19. 2012: pet policy and on-site outdoor activities.
Editor's Analysis by Jennee R.
Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.


Guest Reviews
7.9
Good
Guest Rating Explained
Rating: 7.9 / 10 Details

No. of guest reviews: 114
Guest Recommended: Yes
Guest Ranking Explained

Comfort Inn Pembroke is #2 out of 4 hotels in Pembroke ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Mary from Campbellford, ON CA rated Comfort Inn Pembroke 8 out of 10 on November 13, 2011 Verified Guest Hotel Review

"Noisy due to hockey tournament"
"We were aware that a hockey tournament (40 teams) was in town, with the youngest age of players possibly affecting our stay. They did. The noise was beyond compare. The location and the staff are great though. Central to the town."
Show older reviews
Hotel review by guest is Positive
Verified Guest from Oxford Mills, ON CA rated Comfort Inn Pembroke 7 out of 10 on December 12, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
Mark from Surrey, BC CA rated Comfort Inn Pembroke 8 out of 10 on August 14, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Vicky from Leeds, GB rated Comfort Inn Pembroke 7 out of 10 on August 05, 2006 Verified Guest Hotel Review

"Multiple choice questions are not good for this hotel. Pembroke is a small town that prople pass through and it is ideally situated on the highway far from the very small down town area. It was easy to find, had plenty of parking etc It doesn't have a pool or any of that type of thing but i don't think that would be what people were looking for in that location. We would stay there a gain it suited our purpose well and there's a bar/resturant next door - only one though, so no choice but it serves breakfast , lunch and dinner and was very friendly - we'd stay again if we ever had any need to stay in Pembroke!"
Hotel review by guest is Positive
David from Grafton, ON US rated Comfort Inn Pembroke 8 out of 10 on February 05, 2006 Verified Guest Hotel Review

"I booked this hotel through the Dallas, Tex. call centre (888 number) but when I got to the hotel, they had no record of my confirmation BUT were able to give me a comparable room at a cheaper rate. The bed in the room was extremely comfortable. The only drawback to the hotel is that it is a $15 taxi ride (with tip) to the downtown core, but it is located at a major intersection out on the hiway (#17 & #41) for those who are travelling and not interested in visiting downtown Pembroke. Nice ammenities such as pool, jacuzzi, on site restauant and bar, pool table, etc."
Hotel review by guest is Positive
Verified Guest from Chelmsford, ON CA rated Comfort Inn Pembroke 9 out of 10 on July 08, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Leeds, US rated Comfort Inn Pembroke 9 out of 10 on June 30, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Evelyn from Ottaw, ON CA rated Comfort Inn Pembroke 8 out of 10 on February 28, 2004 Verified Guest Hotel Review


Amenities

  • Business Center
  • Parking
  • Pet Friendly
  • 24 Hour Reception
  • Air Conditioned
  • Refrigerator
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Garden
  • Golf Course (nearby)
  • Golf (miniature)
  • Playground
  • Photocopier
  • Internet Connection (wireless)
  • Bathrobes
  • Towels
  • Express Check-In/Check-Out
  • Late check-out (subject to availability)
  • Free Parking

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7.9
Good

#2 out of 4 hotels in Pembroke city based on 114 guest reviews

Other hotel options in Pembroke:
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BEST WESTERN Pembroke Inn & Conference Centre
Higher Rated By Guests
8.8 Very Good
Holiday Inn Express Pembroke
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