OverviewThis hotel is located less than a 10-minute drive to both Algonquin Provincial Park and the Ottawa River Waterway and is well located for leisure travellers looking to explore the Pembroke area by car.
This hotel offers 61 rooms over 2 floors. Each air-conditioned room comes furnished with a flat screen TV with cable, pay-per-view movies, mini-fridge, microwave, Keurig coffeemaker, a hair dryer and a clock radio. Free Wi-fi and wired internet, local calls and complimentary weekday newspaper are available in all rooms. Business rooms come with a work desk and chair in addition to the standard room amenities. Limited smoking and pet-friendly rooms are available upon request. Pets are permitted to stay for an additional $10 per day.
Free parking is available on-site (large vehicles can be accommodated). Cold weather hookups are also available. Hotel amenities include business services (computer/copy/fax) and on-site seasonal outdoor activities like mini-putt, horseshoes and croquet (no additional fee required).
Attractions in downtown Pembroke can be accessed with a 2-minute drive. Downtown attractions include the Champlain Trail Museum, Pembroke Heritage Murals (outdoor gallery of large-scale paintings) and shopping at the Pembroke Centre. Several dining options are available nearby including Finnigan`s Road House (American fare), the Fresco Café Grill (breakfast/brunch) and East Side Mario's (3-minute drive). (All driving estimates: Google Maps)
Confirmed with a front desk agent December 19. 2012: pet policy and on-site outdoor activities
The GoodThe reviews used for this analysis were mainly positive. Among the reviews, guests spoke favourably about the staff, found the rooms to be clean and comfortable, liked the location and thought the view of the river was great.
The staff were frequently complimented for providing great service and were described as welcoming and helpful. One reviewer mentioned that the staff addressed them by name every time they passed the desk and called them a "huge asset" to the hotel. Another guest described them as "client-centric".
Many guests thought the rooms were clean and comfortable.
Several guests found the location convenient to shopping and restaurants.
A few guests mentioned the view of the river and felt it added value to their stay.
The Bad
As mentioned above, the positive reviews outweighed the negative reviews but there were still some recurring complaints among reviewers. Guests felt the hotel was overpriced and were disappointed that there was no on-site restaurant.
Some guests felt the rate paid was high and overpriced. Guests felt the value would have been better if more amenities like an indoor pool or breakfast were included in the rate. Some guests also felt that the age and state of the rooms and decor did not justify the price paid.
A few guests were disappointed that this hotel did not have an on-site restaurant.
Booking.com rated this property 8.2 out of 10 based on 35 reviews.
Expedia.ca rated this hotel 3.7 out of 5 based on 3 reviews.
TripAdvisor.com ranked this property #2 out of 9 hotels in Pembroke based on 35 reviews.
Confirmed with a front desk agent December 19. 2012: pet policy and on-site outdoor activities.
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Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.
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