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Clarion Hotel & Conference Centre Pembroke

7.5 | Good | #4 out of 5 hotels in Pembroke
MAP

Well-liked Pembroke hotel with indoor pool, restaurant and lounge and free parking

Pros
  • Free amenities: Wi-Fi, parking, local calls, newspapers
  • Rooms were described as clean, comfortable and quiet
  • Wi-Fi was rated as very good overall
  • Location was handy to the highway, restaurants and shopping
  • Guests said the staff were cheerful, helpful and honest
  • Pool area was enjoyable and well kept, according to guests
  • Guests typically enjoyed dining on site
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Review
Updated Jun 28, 2017
Overview
This hotel is located on Hwy 148, a 3-minute drive from the city centre and Waterfront Park and a 4-minute walk from Champlain Trail Museum. Guests will find mall shopping and several restaurants within a 10-minute walk.

The smoke-free and pet-free hotel offers 57 rooms on 2 floors with elevator access. 

All rooms include free Wi-Fi, free local calls, a 32" flat screen TV with cable, a Keurig coffeemaker, a mini-fridge, a desk, iPod docks, a safe, an iron and ironing board, a hair dryer and climate control. 

Some rooms include a 42" TV, a living room, 2 TVs, and a fireplace. Accessible rooms are available.

Rooms are furnished with 1 or 2 double beds, 1 or 2 queen beds or 1 king bed.

Free outdoor parking is available on site for cars, trucks and buses (with cold-weather hook-ups).

Restaurant on site:  Bistro 900 Restaurant & Lounge serves breakfast, lunch and dinner. Room service is available from 7 am (8 am Sunday) to 8 pm. 

Off-site restaurants: Finnigan's is across the street and Burger King is next door with Domino's Pizza next to that. Fresco Cafe & Grill is a 4-minute walk.

Hotel amenities include an indoor pool, a sauna, a fitness centre, a business centre, a gift shop, a convenience store, a guest laundry, safety deposit boxes, ice machines, free newspapers, and meeting rooms.

What’s nearby? Shopping is available at the Pembroke Mall, a 2-minute drive, or 10-minute walk from the hotel. Pembroke Memorial Centre (skating arena) is a 7-minute drive. Popular outdoor excursions such as Wilderness Tours (white water rafting and kayaking) and Chutes Coulonge Park (trails, foot bridges and look-outs) are within a 45-minute drive of the hotel. (All travel times: Google Maps)

Confirmed by hotel June 28, 2017: room service hours
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The Good
Except for the odd hiccup, guests usually enjoyed their stays at this hotel. It seems like a busy place with many large groups booking the hotel at once for weddings, birthday parties and other events.

It's efficiently run and very clean and well maintained, and guests were often pleasantly surprised at the modern facility for such a small city as Pembroke and some hinted that it was the best hotel in the city. 

Room flooring was partially laminate and this may be the reason for their clean and tidy appearance. Guests seemed to find the rooms quiet, with comfortable beds and nice decor.

For the most part, guests seemed happy with the staff. They got very good scores in online surveys, were attentive and sought to help guests out whenever they could. Some called them excellent, cheerful and helpful. One recent guest told of how they ran after him to give him some cash he left in the room. "Everyone was very friendly and extremely honest. When we left we had accidentally left some cash when checking out. The staff ran out to our car and told us we had left $30 in the bathroom. When they handed it back to us it turned out to be $50."

The indoor pool was enjoyed by guests, especially those travelling with children. Guests felt it was well kept.

The restaurant put out good meals and one recent guest was especially impressed with the French Beef Dip.

The location was convenient to downtown, restaurants, shopping and the highway. 
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The Bad
There was a little negative feedback found.

Recent room complaints: bathroom was a small and mattress was saggy.

Other comments found: breakfast started late on a Sunday (8 am), missed having a free continental breakfast, gym was too warm with no way to control the temperature, no towels in the pool, room booking error, did not get room requested, and pool was cold.
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Show Sources
Sources
Expedia.ca rated this property 4.1 out of 5 based on 63 reviews.

TripAdvisor.com ranked this property #5 out of 11 hotels in Pembroke based on 87 reviews.


Guest Reviews
Rated by Guests
7.5 / out of 10
"Good"
Ranked by Guests
#
4 / out of 5
hotels in Pembroke

The average guest rating for Clarion Hotel & Conference Centre Pembroke is 7.5 out of 10 based on 15 reviews from past guests. This average guest rating ranks Clarion Hotel & Conference Centre Pembroke at #4 out of 5 hotels in Pembroke.

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Map Marker Clarion Hotel & Conference Centre Pembroke
900 Pembroke Street East, Pembroke, ON