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BEST WESTERN Pembroke Inn & Conference Centre

BEST WESTERN Pembroke Inn & Conference Centre is a 2 star hotel in Pembroke, Ontario, Canada 1 International Drive, Pembroke, ON, Canada
Estimated Price
$163
CAD
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Amenities
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Great staff and service, clean and spacious rooms but a bit pricey

Pros 
  • Free Wi-Fi and wired internet, breakfast and parking
  • The staff were frequently praised for great service
  • Rooms were spacious and clean, according to many guests
  • Several guests thought the beds were comfortable
  • Many guests felt the location was easy to access and liked the proximity to the highway
Cons 
  • Some guests thought the rates were overpriced
  • The hotel smelled like chlorine thoughout, according to guests
  • The hotel and decor looked old and dated, according to reviewers
  • A couple reviewers complained about slow internet connection

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Editor's Analysis
Updated on Dec 27, 2012
Overview
This hotel is located in an urban area, less than a 5-minute drive from downtown Pembroke and right off the Trans Canada Highway. Several restaurants and shops are nearby making this hotel well-suited for guests wanting an easy access hotel with a variety of off-site amenities close by.

This 100% non-smoking hotel boasts 88 individually climate controlled rooms over 3 floors. Standard rooms include a flat screen TV with cable, in-room movies, a coffee/tea maker, a mini-fridge, a microwave, an alarm clock, an iron and ironing board, a hair dryer and twin vanities. 

Suites include a kitchenette, a sofabed and either 1 queen or 2 double beds. Upgraded rooms may include robes, a jetted tub and/or a fireplace. Poolside rooms are available, which provide direct access to the indoor pool. Free Wi-Fi, wired internet and local calls are available in all rooms. All room walls are apparently extra insulated for noise control.

Hotel amenities include a fitness centre, an indoor pool, a hot tub, individual men's and women's saunas, a games/arcade room, a business centre (computer/copy/fax) and express checkout. 

Free parking is available on-site (large vehicles can be accommodated). Breakfast is complimentary.

On-site dining is available at Westwinds Restaurant, a full service steakhouse that serves breakfast, lunch and dinner. The restaurant is open Monday to Friday from 6:30 am to 10 pm and weekends from 7 am to 10 pm.

The hotel is located directly on the OFSC trails (Ontario Federation of Snowmobile Clubs). Other outdoor attractions like the Bonnechere Caves (guided underground tours) and Espirit Rafting Adventures (white water rafting) are a 35 to 45-minute drive away. For off-site dining, there are several restaurants like Joey's Seafood Restaurant, East Side Mario's and The Nook Creperie Inc. (French cuisine) located within a 7-minute drive from the hotel. Shopping is nearby at the Pembroke Centre, a 9-minute drive from the property. (All driving estimates: Google Maps)
The Good
The positive reviews outnumbered the negative reviews used for this analysis. Guests spoke favourably about the staff, thought the rooms were spacious and clean, found the location convenient and thought the beds were comfortable.

The biggest compliment from reviewers was regarding the staff. They were described as friendly and professional and were praised for providing excellent service.

Many guests described the rooms as spacious and clean.

Several reviewers found the location easy to find and liked the proximity of the hotel to the highway.

Some guests thought the beds were comfortable. One reviewer said "it was like sleeping on a cloud".

The Bad
While the reviews used for this analysis were mainly positive, there were some common concerns among reviewers. Guests felt rates were expensive, complained about loud air conditioner units, claimed the hotel smelled like chlorine thoughout and complained about a slow internet connection.

Several guests felt the hotel was not a good value. Things like the dated decor, age of the building and average room size brought the value down for some reviewers.

Some reviewers claimed the air conditioning units were loud and were disturbed by the noise at night.

The lobby and hallways smelled like chlorine, according to some guests. They were displeased with the smell and found it to be overwhelming.

A couple guests complained about the internet connection being slow and lagging, specifically business travellers.
Booking.com rated this hotel 7.8 out of 10 based on 9 reviews.

Expedia.ca rated this hotel 3.6 out of 5 based on 5 reviews.

Hotels.com rated this property 3.4 out of 5 based on 13 reviews.

TripAdvisor.com ranked this property #5 out of 9 hotels in Pembroke based on 53 reviews.
Editor's Analysis by Jennee R.
Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.


Guest Reviews
6.8
Fair

#3 out of 4
Guest Rating Explained
Rating: 6.8 / 10 Details

No. of guest reviews: 80
Guest Recommended: Yes
Guest Ranking Explained

BEST WESTERN Pembroke Inn & Conference Centre is #3 out of 4 hotels in Pembroke ranked by the ratings provided by guests.
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Show older reviews
Hotel review by guest is Positive
Kristen from Kirkfield, ON CA rated BEST WESTERN Pembroke Inn & Conference Centre 10 out of 10 on August 30, 2009 Verified Guest Hotel Review
Hotel review by guest is Negative
Yvette from Richmond, BC CA rated BEST WESTERN Pembroke Inn & Conference Centre 4 out of 10 on September 25, 2005 Verified Guest Hotel Review

"pool - paint on deck came off on our feet - needs work hot tub - so many chemicals that our eyes watered after only 1 minute and the foam on top of the water was awful in smell, colour room - smelled awful. Sheets were clean. The roof of the hotel outside our window was metal so when it rained, the noise was worse than a freight truck. There was also a genereator or something beside the hotel that ran and sounded like an army of freight trucks. The hallways smelled very bad. Stale air combined with cigarette smoke and old carpets ??? We held our breath whenever we went through the hall to our room. Considering we were in a small town, there was too much noise. The people were nice but for the money, the hotel was not worth it. Unfortunately, there is not much choice in that town. However, we will try to find somewhere else next time we go to Pembroke."
Hotel review by guest is Positive
Verified Guest from Ajax, ON CA rated BEST WESTERN Pembroke Inn & Conference Centre 7 out of 10 on September 25, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Paul from Rockland, ON CA rated BEST WESTERN Pembroke Inn & Conference Centre 10 out of 10 on September 16, 2005 Verified Guest Hotel Review

"Lianne, and her highly skilled staff at the WestWinds restaurant took great care of me during my stay. Everyone was courteous and helpful. You couldn't ask for better service. I'll be back."
Hotel review by guest is Negative
Leslie from Bonfield, ON CA rated BEST WESTERN Pembroke Inn & Conference Centre 4 out of 10 on August 28, 2005 Verified Guest Hotel Review

"I paid less in Petawawa for a nicer room with a fridge and microwave. Your place was the only available room in town. I'm not impressed."
Hotel review by guest is Positive
Verified Guest from Gatnieau, QC CA rated BEST WESTERN Pembroke Inn & Conference Centre 7 out of 10 on June 22, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Bob from Markham, ON CA rated BEST WESTERN Pembroke Inn & Conference Centre 10 out of 10 on April 26, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Ilene from Pierrfall, QC CA rated BEST WESTERN Pembroke Inn & Conference Centre 4 out of 10 on October 09, 2004 Verified Guest Hotel Review

"Thank you for asking for our opinion after we stayed. Unfortunately, that was the first and last time we will stay with you. We are in Pembroke at least once a month and it's a shame you lost two very good clients. On the day of our check out we were told "you ruined everything, all your stuff needed to be out by 2pm and now we've booked you in for another night, too bad." Needless to say we were shocked by the way we were spoken to. There was a miscommunication between staff about our request for a late check out (we called it in the night before) and I was told I should have been "responsible enough" to reconfirm our late check out the next morning - never heard of ever having to do that before. It's unfortunate that we had such a bad experience at your hotel. Perhaps a few people there could use some Customer Service training. Thank you, Eileen"
Hotel review by guest is Positive
Bob from Kincardine, ON CA rated BEST WESTERN Pembroke Inn & Conference Centre 7 out of 10 on August 12, 2004 Verified Guest Hotel Review

"Felt that the hotel was good, but the rates more reflected a larger center and were a bit out of line."
Hotel review by guest is Positive
stephen grant from Stoney Creek, ON CA rated BEST WESTERN Pembroke Inn & Conference Centre 10 out of 10 on July 13, 2004 Verified Guest Hotel Review

"Wonderful accommodation. Staff were courteous and extremely helpful. I will return to this hotel whenever I'm in the area!!"


Amenities

  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Swimming pool
  • Disabled Access
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Convention Center
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • Sauna
  • News Stand
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Spa bath / Jacuzzi
  • Shops
  • Billiards
  • Playground
  • Photocopier
  • Desk
  • Courier
  • Full-service catering
  • Custom event planning available
  • Disabled Accessible Rooms
  • Jacuzzi
  • Pool Indoor
  • Games Available
  • Coffee Shop/Cafeteria
  • Luggage Storage
  • Designated Smoking Area
  • Souvenirs/Gift Shop
  • Ice Machine
  • Vending Machines
  • Express Check-In/Check-Out
  • Free Parking

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