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Guest Reviews
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6.8
Fair
#3 out of 3
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Guest Rating Explained
Rating: 6.8 / 10
| Hotel Rating Breakdown |
| Amenities: |
7.4 |
| Cleanliness: |
7.2 |
| Location: |
6.4 |
| Comfort: |
7.2 |
| Service: |
7.6 |
| Value: |
6.2 |
Details
No. of guest ratings: 9
Guest Recommended: Yes
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Popularity Ranking Explained
Rating: #3 out of 3 hotels in Pembroke ranked by guests.
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Yvette from Richmond, BC CA stayed on September 25, 2005
"pool - paint on deck came off on our feet - needs work
hot tub - so many chemicals that our eyes watered after only 1 minute and the foam on top of the water was awful in smell, colour
room - smelled awful. Sheets were clean. The roof of the hotel outside our window was metal so when it rained, the noise was worse than a freight truck. There was also a genereator or something beside the hotel that ran and sounded like an army of freight trucks.
The hallways smelled very bad. Stale air combined with cigarette smoke and old carpets ??? We held our breath whenever we went through the hall to our room.
Considering we were in a small town, there was too much noise.
The people were nice but for the money, the hotel was not worth it. Unfortunately, there is not much choice in that town. However, we will try to find somewhere else next time we go to Pembroke."
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Paul from Rockland, ON CA stayed on September 16, 2005
"Lianne, and her highly skilled staff at the WestWinds restaurant took great care of me during my stay. Everyone was courteous and helpful. You couldn't ask for better service. I'll be back."
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Leslie from Bonfield, ON CA stayed on August 28, 2005
"I paid less in Petawawa for a nicer room with a fridge and microwave. Your place was the only available room in town. I'm not impressed."
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Ilene from Pierrfall, PQ CA stayed on October 09, 2004
"Thank you for asking for our opinion after we stayed. Unfortunately, that was the first and last time we will stay with you. We are in Pembroke at least once a month and it's a shame you lost two very good clients.
On the day of our check out we were told "you ruined everything, all your stuff needed to be out by 2pm and now we've booked you in for another night, too bad." Needless to say we were shocked by the way we were spoken to. There was a miscommunication between staff about our request for a late check out (we called it in the night before) and I was told I should have been "responsible enough" to reconfirm our late check out the next morning - never heard of ever having to do that before.
It's unfortunate that we had such a bad experience at your hotel. Perhaps a few people there could use some Customer Service training.
Thank you,
Eileen"
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Bob from Kincardine, ON CA stayed on August 12, 2004
"Felt that the hotel was good, but the rates more reflected a larger center and were a bit out of line."
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stephen grant from Stoney Creek, ON CA stayed on July 13, 2004
"Wonderful accommodation. Staff were courteous and extremely helpful. I will return to this hotel whenever I'm in the area!!"
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Overview & Amenities
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Stay at this new Pembroke, Ontario hotel - the Ottawa Valley's all indoor hotel and conference centre. The Best Western Pembroke Inn & Conference Centre was awarded 3.5 stars by Canada Select and 4 stars by Green Key. The hotel is conveniently located with easy access to Petawawa Military Base, AECL Atomic Energy Research facility and Algonquin Provincial Park. Located in the heart of beautiful Ottawa Valley, the hotel is close to a multitude of enjoyable recreational activities and interesting historical locations. Adventure, history and beautiful scenery combine forces to create Ontario's newest destination playground with something for everyone to enjoy. Travelers can experience all the Ottawa Valley's natural attractions while having all the comforts of a full service hotel in the heart of rural Canada. Each well-appointed room features free high-speed Internet, television with in-room movies and movie rentals, free long distance access, microwave and refrigerator available in some rooms. Hotel amenities include a heated indoor pool, men?s and women?s sauna, well-equipped exercise room and complete fitness centre, and game room. Extensive meeting-room facilities are available for groups as large as 400 people. The onsite Westwinds Restaurant can accommodate up to 150 guests. Hotel has a no pet policy for the safety, comfort and hygiene standards for our valued guests. A friendly staff is ready to ensure a comfortable and memorable stay. Make an online reservation today and save at the Best Western Pembroke Inn & Conference Centre.
Policies
Guarantee:
Cancel: Cancellation policies vary from hotel to hotel. Most current and accurate cancellation policies will appear on your confirmed reservation notification.
Check-In: 2:00 P.M.
Check-Out: 11:00 A.M.
Services Description
Attraction Info
Dining Info
Recreation Info
Room Type Descriptions
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Booking Information
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The hotel you have selected -- Best Western Pembroke Inn And Conference Center -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Best Western Pembroke Inn And Conference Center through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Best Western Pembroke Inn And Conference Center computer reservation system in Pembroke, Ontario.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Best Western Pembroke Inn And Conference Center. For your comfort and peace of mind, you may even.
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