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Comfort Inn Owen Sound

Comfort Inn Owen Sound is a 2 star hotel in Owen Sound, Ontario, Canada 955 9th Avenue East, Owen Sound, ON, Canada
Estimated Price
$132
CAD
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Guest Reviews
Amenities
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Central location and clean rooms, but concerns about dated interiors

Pros
  • Free Wi-Fi, free parking and free breakfast
  • Many guests described their rooms as clean
  • Several guests found the location convenient for accessing downtown attractions
  • Several reviewers thought that their rooms were generally comfortable
  • Some reviewers praised the food at the free breakfast
Cons
  • Many guests thought that the in-room decor and furnishings were dated
  • Several reviewers found the dining area for the free breakfast to be crowded
  • A few guests thought that the in-room air conditioning units were noisy

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Editor's Analysis
Updated on Dec 17, 2012
Overview
This property is situated on a major thoroughfare in Owen Sound and is a 2-minute drive from the Georgian College of Owen Sound campus. This hotel is ideal for guests looking for budget accommodations with basic amenities and for travellers who prefer to explore the area by car.

Both smoking and non-smoking rooms are available. All 60 rooms include free Wi-Fi, free local calls, a coffeemaker, a hair dryer, a 32" flat screen TV with pay-per-movies, an iron and ironing board and air conditioning. Rooms are furnished with two double beds or one queen bed. Select rooms also include a sofabed or a microwave and a mini-fridge. This property has 2 floors and no elevator.

Free (limited) parking is available on site and pets are permitted for $10 per stay.

A free continental breakfast is served daily from 6 am to 9 am.

Other on-site amenities include free newspapers, a computer and printer for complimentary guest use in the lobby, and ice/vending machines.

Heritage Place shopping mall is 3 minutes away by car. The downtown shopping and dining district is about a 4-minute drive away (or a 12-minute walk away). The JD McArthur Arena and access to the waterfront trail system is a 5-minute drive away. The West Side Boat Launch is 6 minutes away by car, while Kelso Beach a 7-minute drive away. Harrison Park (and waterfall) is a 7-minute drive away. (All driving time estimates: Google Maps)

Verified by a front desk agent on December 12, 2012: The free breakfast is served daily from 6 am to 9 am.
The Good
Reviews were somewhat mixed for this property, among the reviews used for this analysis. However, many guests seemed pleased with the cleanliness and central location of this property.

Many guests described their rooms as clean and several reviewers found their rooms to be generally comfortable. 

Several reviewers found the location convenient for accessing the downtown area by car and on foot. Although, one guest mentioned that there was a steep hill on the way to downtown that could be difficult for some walkers.

The food and selection at the free breakfast was praised by some guests. However, there were some concerns about the dining area (see below for more details).

While several guests described the front desk agents as friendly, several reviewers had concerns with the customer service that they received (see below for more details).

Isolated compliments included: comfortable beds, in-room mini-fridge and flat screen TVs were a value-added features and the Wi-Fi signal was reliable. 

The Bad
As mentioned above, reviewers expressed mixed opinions about this hotel. Among the reviews sourced for this analysis, guests seemed to have the most concerns about the dated in-room furnishings and customer service.

Many guests described the in-room furnishings and decor as dated, while a few reviewers thought that the hotel was in need of upgrades. 

While several guests thought that the staff were friendly, several other reviewers found the staff to be disinterested and unhelpful. One guest said that a front desk agent was unable to provide restaurant recommendations, while another reviewer was disappointed that her request for a cot and a mini-fridge was not accommodated.

Several reviewers complained that the dining area for the free breakfast was crowded. 

A few guests found the in-room air conditioning units to be loud and one reviewer found his air conditioning unit to be ineffective.

Isolated complaints included: one guest was disturbed by noise from a conversation in a neighbouring room, poor water pressure, a sofabed was uncomfortable, and there was poor lighting in a guest bathroom.
Expedia.ca gave this hotel an average score of 3.9 out of 5, with 86% of 7 guests recommending the property.

TripAdvisor.ca ranked this hotel #6 out of 9 properties in Owen Sound, with an average score of 3 out of 5, from 50 reviews.

Booking.com gave this property an average score of 7.3 out of 10, based on 19 guest reviews.

Verified by a front desk agent on December 12, 2012: The free breakfast is served daily from 6 am to 9 am.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
7.1
Good
Guest Rating Explained
Rating: 7.1 / 10 Details

No. of guest reviews: 153
Guest Recommended: Yes
Guest Ranking Explained

Comfort Inn Owen Sound is #4 out of 6 hotels in Owen Sound ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Michael from Guelph, ON CA rated Comfort Inn Owen Sound 9 out of 10 on May 19, 2013 Verified Guest Hotel Review

"Excellent Stay at Comfort Inn Owen Sound"
"Not our first stay here, we keep coming back for the following reasons: The staff were very friendly and accommodating. The room was large enough and had a fridge and microwave, along with the coffee maker. We were lucky enough to park right at our patio doors for our entire visit. The price was very reasonable. And is located walking distance from downtown. Look forward to our next stay at the Comfort Inn Owen Sound and would highly recommend it to others. Mike Ennis Guelph"
Hotel review by guest is Positive
Charles from Chatam, ON CA rated Comfort Inn Owen Sound 8 out of 10 on March 26, 2011 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Negative
Debbie from Cambridge, ON CA rated Comfort Inn Owen Sound 4 out of 10 on September 04, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Judy from St Thomas, ON CA rated Comfort Inn Owen Sound 8 out of 10 on May 11, 2005 Verified Guest Hotel Review

"We selected this hotel because we had a fare idea what it was like and it was the only place listed on the internet in Owen Sound that accepted pets. When we got there we were grateful that there was no problem moving us to the main floor where we didn't have to bother other guests with our dogs because we could take them in and out patio doors. For what the room offered I would have said the rate was a little expense but for the privledge of having the dogs in the room with us it was worth it. 111.00"
Hotel review by guest is Positive
Verified Guest from Birmingham, MI US rated Comfort Inn Owen Sound 8 out of 10 on July 28, 2004 Verified Guest Hotel Review

"It would be nice to have a sheer curtain at the sliding glass door so light could come in during the day without sacrificing privacy. Otherwise the room was very comfortable and clean. The front desk staff might benefit from a little more training in terms of recommending local restaurants."
Hotel review by guest is Positive
Eileen g from Oakville, ON CA rated Comfort Inn Owen Sound 8 out of 10 on July 11, 2004 Verified Guest Hotel Review


Amenities

  • Business Center
  • High-speed Internet
  • Parking
  • Pet Friendly
  • 24 Hour Reception
  • Air Conditioned
  • Non-Smoking Rooms
  • Currency Exchange
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Garden
  • Photocopier
  • Internet Connection (wireless)
  • Picnic Area/Tables
  • Vending Machines
  • Express Check-In/Check-Out

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7.1
Good

#4 out of 6 hotels in Owen Sound city based on 153 guest reviews

Other hotel options in Owen Sound:
More Frequently Booked
8.1 Very Good
Best Western Inn On The Bay
C$172
Higher Rated By Guests
7.8 Good
Owen Sound Inn
C$85
Sometimes Less Expensive
6.2 Fair
Owen Sound Travelodge
C$111


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