OverviewLocated on Albert Street, near the western edge of the downtown Ottawa area and the business district, this hotel is about a 10 minute walk to the new Canadian War Museum.
Rooms at this 3-storey hotel are offered in various configurations, and with different bed sizes and some have kitchenettes. All rooms offer WI FI, a hair dryer and an iron and an ironing board. Free parking is available on site and pets are not allowed at this hotel.
While there is no restaurant on site, there are several dining options within walking distance of the hotel. Guests are offered a free continental breakfast daily. There is also a pool on site for guest use.
This hotel is still in the downtown area, but its location in the west end of downtown puts it a little farther from a cluster of popular Ottawa attractions. Parliament Hill and the Rideau Canal are still walkable in about 20 minutes or so, while the Byward Market is slightly farther, just under a 30 minute walk. The Canadian Museum of Civilization is about a 5 minute drive over the river into Gatineau, Quebec. Guests travelling by air should expect about a 24 minute drive (15.1km) between the hotel and MacDonald-Cartier airport (YOW) (distances and driving time estimates: Google Maps).
Check-in is at 3:00pm, while check-out is at 11:00am.
Confirmed with a front desk agent: WI FI, parking and breakfast (call date: July 4, 2012).
The GoodFor guests that had a positive experience at this hotel, most of the praise could be attributed to the hotel's central location, perception of value and good customer service.
Guests felt that they had received good value for the price they paid for the hotel, saying that other, equally central hotels were more expensive. Phrases like "near to city centre at a good price" and "good value for money" were reflective of guest sentiment.
Guests really liked the location of this hotel, saying that they were easily able to walk to a number of attractions. Several guests indicated too that this hotel was well-located to public transit, which they found convenient.
Staff received top marks from guests at this hotel, who used words like "friendly" and "knowledgeable" to describe them. Staff paid great attention to detail, and went out of their way to help, according to a number of guests.
There were other positive comments occasionally mentioned, centring on things like the quality and the selection at the continental breakfast.
The Bad
Although many of the reviews used for this analysis were positive, there were some common threads among the guest complaints, including tired decor and disappointment with the absence of an elevator.
While some guests found the age of this hotel charming, several guests indicated that the decor was worn and in need of updates. There was specific mention of mismatched furniture in poor repair. Bedspreads and linens were reportedly worn, and in need of being replaced.
Several guests found the lack of elevator in this 3-storey hotel inconvenient and difficult, especially when trying to carry luggage up and down stairs.
A few of the guests indicated that the rooms were small, dark and difficult to manoeuvre in.
There were some additional comments on things like uncomfortable beds, noise from guests in neighbouring rooms and suggestions to update plumbing in the bathrooms.
Confirmed with a front desk agent: WI FI, parking and breakfast (call date: July 4, 2012).
Booking.com guest reviewers rated this hotel 7.0 out of 10, based on 214 reviews.
TripAdvisor.com guest reviewers ranked this hotel #51 out of 62 Ottawa hotels.
Hotels.com guest reviewers rated this hotel 3.1 out of 5, or "good", based on 49 reviews.
 |
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
|
