Travelodge Hotel and Convention Centre - Ottawa WestTravelodge Hotel and Convention Centre - Ottawa WestTravelodge Hotel and Convention Centre - Ottawa WestTravelodge Hotel and Convention Centre - Ottawa WestTravelodge Hotel and Convention Centre - Ottawa WestTravelodge Hotel and Convention Centre - Ottawa WestTravelodge Hotel and Convention Centre - Ottawa West

Features a "Wet and Wild" water park in Ottawa's west end, but not a guest favourite

Pros
  • Free parking, free WiFi, free local calls, and free morning newspaper
  • On-site restaurant and bar
  • Many guests found hotel staff "friendly" and "helpful"
  • Guests traveling with children said the water park and pool were convenient
  • A "Wet and Wild" water park with a wave pool and 150 foot waterslide, a hot tub, and a fitness centre
Cons
  • Many guests mentioned that rooms were outdated and in need of refurbishment
  • Some guests found the on-site restaurant disappointing
  • A number of guests complained about noise levels in the hallways and throughout the hotel
  • Several guests said their beds were uncomfortable and mattresses needed to be replaced
  • A few guests experienced a discrepancy with the water park's hours of operation
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Parking
Rates & Availability
Editor's Analysis
Updated Sep 19, 2014
Overview
The Travelodge Ottawa Hotel is located 15km from the Ottawa International airport (YOW) and features a "Wet and Wild" water park with a wave pool and 150 foot waterslide, a hot tub, and a fully equipped fitness centre. The hotel's conference centre has 20,000 square-feet of meeting space and can accommodate up to 400 people.

This hotel's on-site Village Dining Room restaurant is open Monday to Saturday and the hours of operation are: Monday to Thursday - 7:00am to 10:00am and 5:00pm to 9:00pm. Friday to Saturday - 7:00am to 11:00am and 5:00pm to 10:00pm. The restaurant is closed on Sundays. 

"Wet and Wild" water park hours of operation: Monday to Thursday - 6:00pm to 10:00pm - Friday to Saturday - 10:00am to 10:00pm - Sunday - 6:00pm to 10:00pm. According to the hotel the water park is run by a separate company and therefore hours of operation are sometimes subject to change. 

All rooms are equipped with free WiFi, in-room movies and games, mini refrigerators, in-room coffee/tea, and irons with ironing boards. Some rooms also have balconies and microwaves. Free WiFi, free parking, and free local calls are included in the room rate. Pets can stay for a $10/pet/day surcharge.

Local tourist attractions include the Rideau Canal (7.3km), Parliament Hill (9.8km), Byward Market (10.1km), and the National Art Gallery of Canada (10.5km). All distances: Google Maps.

Check in time for this hotel is 3:00pm while check out is 11:00am. The author contacted the hotel directly to confirm the pet surcharge as well as the on-site restaurant and water park's hours of operation.
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The Good
Positive guest reviews for this hotel typically mentioned the water park, the clean rooms, the location, and the friendly staff. 

Many guests traveling with children found the water park feature of this hotel convenient and mentioned that their kids had fun using the waterslide and wave pool. A few other guests also found the hot tub relaxing.

Most guests said their rooms were clean and did not have any issues with housekeeping. A number of guests mentioned that they received excellent service and found staff to be both "friendly" and "helpful," and generally attentive to their needs.

Some guests mentioned the location of the hotel was convenient as it was close to downtown (within 8km of the downtown city centre).
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The Bad
Guest complaints for this hotel tended to focus on the poor mattress quality, the dated room decor, the noise levels, and the on-site restaurant.

Many guests mentioned that their beds were uncomfortable and badly worn which prevented them from getting a good night's rest. However, in the reviews that were read it appeared that the hotel was in the process of ordering new mattresses and replacing the old ones. Room decor was also an issue with a number of guests who said that the hotel needed to refurbish the room interiors as well as replace the old tube television sets.

Several guests complained of high noise levels beyond a reasonable hour and mentioned that they could not sleep well because of noise disturbances in the hallways. A few guests recommended to stay in rooms situated away from the water park to ensure a quieter room.

The on-site restaurant was a disappointment for many guests who found it overpriced and with poor food quality. A few other guest reviews mentioned that the restaurant looked unclean and in need of remodeling.

Peripheral complaints were that the hours of operation of the water park did not reflect those on the hotel's website. This caused confusion for a few guests who had to rearrange their plans. Some guests also found the temperature of the swimming pool too cold.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked this hotel #44 of 59 and scored it 3 out of 5 from 129 guest reviews.

Hotels.com guest reviews scored this hotel 3.5 out of 5 from 128 guest reviews.

Booking.com guest reviews scored this hotel 7.1 out of 10 from 33 reviews.

The author contacted the hotel directly to confirm the pet surcharge as well as the on-site restaurant and water park's hours of operation.
Editor's Analysis by Tania P.
Analyzed by Tania P.
Tania is a writer and world traveler with a passion for living life to the fullest.
Guest Reviews
6.8
Fair

Rated 6.8/10 based on 527 reviews

Ranked #53 out of 67 hotels in Ottawa


7 out of 10 | Ed stayed October 25, 2013


9 out of 10 | Cheryl stayed September 07, 2012

"very clean, helpful staff but dated"

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8 out of 10 | William stayed August 10, 2012

"Enjoyed our stay."

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7 out of 10 | Juan stayed June 18, 2012


7 out of 10 | Steve stayed February 05, 2012


8 out of 10 | Marjorie stayed August 16, 2011


8 out of 10 | Neil stayed April 17, 2011


5 out of 10 | Shannon l stayed March 15, 2011

"Not a Great Stay At The Travelodge. Will Not Likely Return."

"The pool was understaffed and as a result the slide was not open. The wave pool was very cold as was the ambient temperature of the pool area. The small children were extremely cold and could only swim for a very short time. The parking was terrible, there were not enough spots available for the number of guests. We were forced to park on the road in a tow-away zone. We found the staff to be less than helpful and rude."

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8 out of 10 | Verified Guest stayed September 20, 2010

"Great experience"

"Loved the pool! Wished the hotel offered complimentary breakfast."

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7 out of 10 | Kari stayed September 03, 2010

"I think there should be a continental breakfast or a voucher of some sort offered with the room as well."

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10 out of 10 | Verified Guest stayed June 28, 2010


8 out of 10 | Rene stayed May 30, 2010

"Enjoyed our stay - restaurant service needs serious overhall"

"Enjoyed our stay. We enjoyed the wave pool. We did not enjoy the breakfast service - it was non existant - the three of us were put at a table meant for two people and others with two patrons sat at a table for four. The service was non existent - ever asked if we wanted a coffee, etc. I cannot believe they charge for this kind of service. The worst I have ever experienced and I used to travel a lot as a consultant. Althought we recommend the hotel, we do stress to folks to eat elsewhere."

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5 out of 10 | Francine stayed March 26, 2010

"Not impressed"

"1.Entrance was cold 2.Had to call front desk a couple time to order a movie. 3.Elevators were very uncomfortable 4.Had to cross the pool area to room and door was stuck. 5.Parking: can't park larger cards-CUV 6.Rooms looked old and dark 7. a friend went somewhere that was much nicer for $20.00 less will not come bac."

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show older reviews

7 out of 10 | Verified Guest stayed October 09, 2009


8 out of 10 | Dahlia stayed March 15, 2006

"The pool was great fun but my kids found the temperature of the water quite cold. Once in its okay. As well, we had difficulty getting any pool towels. They disappeared very quickly and took nearly two hours to be replaced. On a positive note, the size of the pool did accommodate the large March break crowd. Beds were a tad soft, carpets in the hallways look worn and messy. Overall, however, it was a perfect spot to stay with kids who didn't notice the beds or carpets. We reccommend it for families with kids to entertain."

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8 out of 10 | Verified Guest stayed March 02, 2006

"The water in the pool was cold."

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7 out of 10 | Verified Guest stayed September 03, 2005


8 out of 10 | Verified Guest stayed April 10, 2005

"the life guards need to smile it looked like they hated their job!!! i don`t find they were paying attention to the children."

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8 out of 10 | Kim stayed July 22, 2004


7 out of 10 | Verified Guest stayed June 27, 2004

"Breakfast buffet was poor. The beds are too soft, they should be firmer."

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9 out of 10 | Judie stayed November 29, 2003

"Front desk clerk was excellent. Very speedy check in and check out service. When seated for breakfast in the restaurant, the server when asked if they had decaf coffee, said no. At the end of breakfast, when we were presented the check, he offered to "make a pot if I wanted". I declined that very late offer and felt upset that he could have presented that offer at the beginning of breakfast. This was my only complaint."

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Map Marker Travelodge Hotel and Convention Centre - Ottawa West
1376 Carling Avenue, Ottawa, ON