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Travelodge Hotel and Convention Centre - Ottawa West

Travelodge Hotel and Convention Centre - Ottawa West is a 3 star hotel in Ottawa, Ontario, Canada 1376 Carling Avenue, Ottawa, ON, Canada
Estimated Price
$106
CAD
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Guest Reviews
Amenities
Booking Information

Related Sites:

Other Hotels
in Ottawa by Travelodge
Travelodge Ottawa Downtown (6.9 km)
Travelodge Ottawa East (17.3 km)

Features a "Wet and Wild" water park but not a guest favourite

Pros
  • On-site restaurant and bar
  • Free parking, free WiFi, free local calls, and free morning newspaper
  • Many guests found hotel staff "friendly" and "helpful"
  • Guests traveling with children said the water park and pool were convenient
  • A "Wet and Wild" water park with a wave pool and 150 foot waterslide, a hot tub, and a fitness centre
Cons
  • Many guests mentioned that rooms were outdated and in need of refurbishment
  • Some guests found the on-site restaurant disappointing
  • A number of guests complained about noise levels in the hallways and throughout the hotel
  • Several guests said their beds were uncomfortable and mattresses needed to be replaced
  • A few guests experienced a discrepancy with the water park's hours of operation

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Editor's Analysis
Updated on Apr 3, 2012
Overview
The Travelodge Ottawa Hotel is located 15km from the Ottawa International airport (YOW) and features a "Wet and Wild" water park with a wave pool and 150 foot waterslide, a hot tub, and a fully equipped fitness centre. The hotel's conference centre has 20,000 square-feet of meeting space and can accommodate up to 400 people.

This hotel's on-site Village Dining Room restaurant is open Monday to Saturday and the hours of operation are: Monday to Thursday - 7:00am to 10:00am and 5:00pm to 9:00pm. Friday to Saturday - 7:00am to 11:00am and 5:00pm to 10:00pm. The restaurant is closed on Sundays. 

"Wet and Wild" water park hours of operation: Monday to Thursday - 6:00pm to 10:00pm - Friday to Saturday - 10:00am to 10:00pm - Sunday - 6:00pm to 10:00pm. According to the hotel the water park is run by a separate company and therefore hours of operation are sometimes subject to change. 

All rooms are equipped with free WiFi, in-room movies and games, mini refrigerators, in-room coffee/tea, and irons with ironing boards. Some rooms also have balconies and microwaves. Free WiFi, free parking, and free local calls are included in the room rate. Pets can stay for a $10/pet/day surcharge.

Local tourist attractions include the Rideau Canal (7.3km), Parliament Hill (9.8km), Byward Market (10.1km), and the National Art Gallery of Canada (10.5km). All distances: Google Maps.

Check in time for this hotel is 3:00pm while check out is 11:00am. The author contacted the hotel directly to confirm the pet surcharge as well as the on-site restaurant and water park's hours of operation.
The Good
Positive guest reviews for this hotel typically mentioned the water park, the clean rooms, the location, and the friendly staff. 

Many guests traveling with children found the water park feature of this hotel convenient and mentioned that their kids had fun using the waterslide and wave pool. A few other guests also found the hot tub relaxing.

Most guests said their rooms were clean and did not have any issues with housekeeping. A number of guests mentioned that they received excellent service and found staff to be both "friendly" and "helpful," and generally attentive to their needs.

Some guests mentioned the location of the hotel was convenient as it was close to downtown (within 8km of the downtown city centre).

The Bad
Guest complaints for this hotel tended to focus on the poor mattress quality, the dated room decor, the noise levels, and the on-site restaurant.

Many guests mentioned that their beds were uncomfortable and badly worn which prevented them from getting a good night's rest. However, in the reviews that were read it appeared that the hotel was in the process of ordering new mattresses and replacing the old ones. Room decor was also an issue with a number of guests who said that the hotel needed to refurbish the room interiors as well as replace the old tube television sets.

Several guests complained of high noise levels beyond a reasonable hour and mentioned that they could not sleep well because of noise disturbances in the hallways. A few guests recommended to stay in rooms situated away from the water park to ensure a quieter room.

The on-site restaurant was a disappointment for many guests who found it overpriced and with poor food quality. A few other guest reviews mentioned that the restaurant looked unclean and in need of remodeling.

Peripheral complaints were that the hours of operation of the water park did not reflect those on the hotel's website. This caused confusion for a few guests who had to rearrange their plans. Some guests also found the temperature of the swimming pool too cold.
TripAdvisor.com guest reviews ranked this hotel #44 of 59 and scored it 3 out of 5 from 129 guest reviews.

Hotels.com guest reviews scored this hotel 3.5 out of 5 from 128 guest reviews.

Booking.com guest reviews scored this hotel 7.1 out of 10 from 33 reviews.

The author contacted the hotel directly to confirm the pet surcharge as well as the on-site restaurant and water park's hours of operation.
Editor's Analysis by Tania P.
Analyzed by Tania P.
Tania is a writer and world traveler with a passion for living life to the fullest.


Guest Reviews
6.8
Fair
Guest Rating Explained
Rating: 6.8 / 10 Details

No. of guest reviews: 53
Guest Recommended: Yes
Guest Ranking Explained

Travelodge Hotel and Convention Centre - Ottawa West is #51 out of 67 hotels in Ottawa ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Unknown
Ed from Hamilton, ON CA rated Travelodge Hotel and Convention Centre - Ottawa West 7 out of 10 on October 25, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Cheryl from Milton, ON CA rated Travelodge Hotel and Convention Centre - Ottawa West 9 out of 10 on September 07, 2012 Verified Guest Hotel Review

"very clean, helpful staff but dated"
Hotel review by guest is Unknown
William from Lucknow, ON CA rated Travelodge Hotel and Convention Centre - Ottawa West 8 out of 10 on August 10, 2012 Verified Guest Hotel Review

"Enjoyed our stay."
Hotel review by guest is Unknown
Juan from Mississauga, ON CA rated Travelodge Hotel and Convention Centre - Ottawa West 7 out of 10 on June 18, 2012 Verified Guest Hotel Review
Hotel review by guest is Positive
Steve from Haileybury, ON CA rated Travelodge Hotel and Convention Centre - Ottawa West 7 out of 10 on February 05, 2012 Verified Guest Hotel Review
Hotel review by guest is Positive
Marjorie from Scarborough, ON CA rated Travelodge Hotel and Convention Centre - Ottawa West 8 out of 10 on August 16, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Neil from Barrie, ON CA rated Travelodge Hotel and Convention Centre - Ottawa West 8 out of 10 on April 17, 2011 Verified Guest Hotel Review
Hotel review by guest is Negative
Shannon l from Tembroke, ON CA rated Travelodge Hotel and Convention Centre - Ottawa West 5 out of 10 on March 15, 2011 Verified Guest Hotel Review

"Not a Great Stay At The Travelodge. Will Not Likely Return."
"The pool was understaffed and as a result the slide was not open. The wave pool was very cold as was the ambient temperature of the pool area. The small children were extremely cold and could only swim for a very short time. The parking was terrible, there were not enough spots available for the number of guests. We were forced to park on the road in a tow-away zone. We found the staff to be less than helpful and rude."
Hotel review by guest is Positive
Verified Guest from Brooklyn, NY US rated Travelodge Hotel and Convention Centre - Ottawa West 8 out of 10 on September 20, 2010 Verified Guest Hotel Review

"Great experience"
"Loved the pool! Wished the hotel offered complimentary breakfast."
Hotel review by guest is Positive
Kari from Trenton, ON CA rated Travelodge Hotel and Convention Centre - Ottawa West 7 out of 10 on September 03, 2010 Verified Guest Hotel Review

"I think there should be a continental breakfast or a voucher of some sort offered with the room as well."
Hotel review by guest is Positive
Verified Guest from Grabill, IN US rated Travelodge Hotel and Convention Centre - Ottawa West 10 out of 10 on June 28, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Rene rated Travelodge Hotel and Convention Centre - Ottawa West 8 out of 10 on May 30, 2010 Verified Guest Hotel Review

"Enjoyed our stay - restaurant service needs serious overhall"
"Enjoyed our stay. We enjoyed the wave pool. We did not enjoy the breakfast service - it was non existant - the three of us were put at a table meant for two people and others with two patrons sat at a table for four. The service was non existent - ever asked if we wanted a coffee, etc. I cannot believe they charge for this kind of service. The worst I have ever experienced and I used to travel a lot as a consultant. Althought we recommend the hotel, we do stress to folks to eat elsewhere."
Hotel review by guest is Negative
Francine from Paris, ON CA rated Travelodge Hotel and Convention Centre - Ottawa West 5 out of 10 on March 26, 2010 Verified Guest Hotel Review

"Not impressed"
"1.Entrance was cold 2.Had to call front desk a couple time to order a movie. 3.Elevators were very uncomfortable 4.Had to cross the pool area to room and door was stuck. 5.Parking: can't park larger cards-CUV 6.Rooms looked old and dark 7. a friend went somewhere that was much nicer for $20.00 less will not come bac."
Show older reviews
Hotel review by guest is Positive
Verified Guest from Brampton, ON CA rated Travelodge Hotel and Convention Centre - Ottawa West 7 out of 10 on October 09, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
Dahlia from London, ON CA rated Travelodge Hotel and Convention Centre - Ottawa West 8 out of 10 on March 15, 2006 Verified Guest Hotel Review

"The pool was great fun but my kids found the temperature of the water quite cold. Once in its okay. As well, we had difficulty getting any pool towels. They disappeared very quickly and took nearly two hours to be replaced. On a positive note, the size of the pool did accommodate the large March break crowd. Beds were a tad soft, carpets in the hallways look worn and messy. Overall, however, it was a perfect spot to stay with kids who didn't notice the beds or carpets. We reccommend it for families with kids to entertain."
Hotel review by guest is Positive
Verified Guest from Laval, QC CA rated Travelodge Hotel and Convention Centre - Ottawa West 8 out of 10 on March 02, 2006 Verified Guest Hotel Review

"The water in the pool was cold."
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Travelodge Hotel and Convention Centre - Ottawa West 7 out of 10 on September 03, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Pincourt, QC CA rated Travelodge Hotel and Convention Centre - Ottawa West 8 out of 10 on April 10, 2005 Verified Guest Hotel Review

"the life guards need to smile it looked like they hated their job!!! i don`t find they were paying attention to the children."
Hotel review by guest is Positive
Kim from Deep River, ON CA rated Travelodge Hotel and Convention Centre - Ottawa West 8 out of 10 on July 22, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Elliot Lake, ON CA rated Travelodge Hotel and Convention Centre - Ottawa West 7 out of 10 on June 27, 2004 Verified Guest Hotel Review

"Breakfast buffet was poor. The beds are too soft, they should be firmer."
Hotel review by guest is Positive
Judie from Brampton, ON CA rated Travelodge Hotel and Convention Centre - Ottawa West 9 out of 10 on November 29, 2003 Verified Guest Hotel Review

"Front desk clerk was excellent. Very speedy check in and check out service. When seated for breakfast in the restaurant, the server when asked if they had decaf coffee, said no. At the end of breakfast, when we were presented the check, he offered to "make a pot if I wanted". I declined that very late offer and felt upset that he could have presented that offer at the beginning of breakfast. This was my only complaint."


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Valet Parking
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Security Guard
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Spa bath / Jacuzzi
  • Casino
  • Shops
  • Garden
  • Photocopier
  • Ballroom
  • Jacuzzi
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Private Toilet
  • Child Pool
  • Pool Indoor
  • Cots
  • Executive Floor
  • Souvenirs/Gift Shop
  • Ice Machine
  • Vending Machines
  • Smoking Room
  • Free Parking

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6.8
Fair

#51 out of 67 hotels in Ottawa city based on 53 guest reviews

Other hotel options in Ottawa:
More Frequently Booked
7.1 Good
Chimo Hotel
C$102
Higher Rated By Guests
6.9 Fair
Travelodge Ottawa Downtown
Sometimes Less Expensive
8.2 Very Good
Rideau Heights Inn
C$103


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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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