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The Westin Ottawa

8.7 | Very Good | #16 out of 65 hotels in Ottawa
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Highly praised downtown Ottawa hotel with impressive views, indoor pool & fine dining

Pros
  • Free amenities: pet stays, newspapers
  • Rooms were clean and well appointed with comfortable beds
  • The location was excellent—attached to the mall and convention centre, a short walk to the Byward Market and an easy walk to the Parliament buildings
  • Staff were accommodating, very helpful and professional
  • Guests were often impressed with the food quality on site
  • Guests liked the Westin Wags rescue-dog walking program
Cons
  • Self-parking is $25 (no in-out privileges), valet parking is $42 (with in-out privileges) and oversize vehicles is $46 per night, plus tax
  • Wi-Fi costs $10.95-14.95 for 24 hours (free in some rooms)
  • Some guests found the hotel and dining expensive
  • Although cheaper, self-parking was inconvenient for some guests because there was no in-out privileges
  • Some guests were disturbed by noise from within the hotel (renos, elevator, guests in hallway)
Editor's Review
Updated Jun 5, 2017
Overview
This hotel is located in downtown Ottawa attached to the Rideau Centre mall and Ottawa Convention Centre. Parliament Hill is 11 minutes away on foot.

The hotel offers 496 smoke-free rooms on 24 floors with elevator access.

All rooms include Wi-Fi ($10.95-14.95/24 hrs), a 37” or 50” flat screen HDTV with cable and pay movies, a coffeemaker, a mini-fridge, a desk with ergonomic chair, data ports, a safe, an iron and ironing board, a hair dryer, bathrobes, floor-to-ceiling windows and climate control.

Some rooms include free Wi-Fi, a sofabed, a pull-down bed, a TV with Internet access and wireless keyboard ($), and views of the city, Parliament, Byward Market and Rideau Canal. Accessible rooms, the Westin Workout Room and entertainment suites are also available.

Rooms are furnished with 2 double beds, or 1 or 2 king beds.

Self-parking costs $25, plus tax per day, next door at Rideau Centre, with no in-out privileges. 
Valet parking costs $42 per night, plus tax with in-out privileges. Oversize vehicle parking costs $46 per night, plus tax. All vehicles must be under a 6’5” clearance.

Pets are welcome for free (dogs only under 80 lbs) and are provided their own bed and bowls.

Restaurants on site: 
Daly’s Restaurant is open for breakfast, lunch and Sunday Brunch. 
Shore Club Restaurant is open for lunch and dinner. 
Daly’s Express offers coffee and snacks from 6:30 am to 2 pm. 
Room service is available 24 hours.

Hotel amenities include an indoor saltwater pool, a hot tub, a sauna, a 24-hour fitness centre (with gear lending, videos and running concierge/club), squash court, basketball court, a business centre, dry cleaning, in-room spa services, a 24-hour front desk, ATM, free newspapers, and meeting rooms.

What’s nearby?
Byward Market (all-season farmers market, boutiques, and restaurants) is a 2-minute walk from the hotel. Major's Hill Park (site of Winterlude activities in the winter, Tulip Festival in the spring and Canada Day festivities in the summer) is an 8-minute walk away. National Gallery of Canada is a 12-minute walk. National Arts Centre (features opera, ballet, orchestra, and theatre performances) is 8 minutes on foot. Ottawa International Airport (YOW) is a 20-minute drive. (All travel times: Google Maps)

Confirmed by the hotel on May 4, 2017: pet stays are free, Wi-Fi costs
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The Good
Guests were often very pleased with this hotel.

Rooms were clean, spacious, modern and well appointed, with comfy beds. Guests really liked views of the Rideau Canal, Chateau Laurier and Parliament from west-facing rooms.

The location was perfect. It was an easy walk to the restaurants and shops of Byward Market, on site at the Rideau Centre mall, near transit and walking distance so much of the downtown.

Staff were accommodating, very helpful and professional.

Guests enjoyed dining on site. The food was impressive and guests enjoyed a good wine selection and atmosphere at The Shore Club. Others were very pleased with room service and the breakfast buffet.

Guests also liked: panoramic views offered by floor-to-ceiling windows, very clean and excellent pool, amazing spa services, new and fast elevators, Westin Wags rescue-dog walking program, and direct access to the Rideau Centre from the 3rd floor.
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The Bad
Some guests offered suggestions for improvement.

Recent room complaints were: coffee pot was not clean, bed was not comfortable, shower temperature was hard to adjust, small closets in the corner rooms, nowhere to hang a towel and rooms with no view had very poor views.

Noise was a disturbance for some. They heard guests in the hallways, sounds of flushing toilets from neighbouring rooms, the ice machine, the elevator, the hallway AC fan and renovations to the hotel.

Some guests found the hotel expensive. This included extra charges for Wi-Fi and parking, the high price tag for an ordinary breakfast and room rates.

Other comments found were: no coffee and tea in the lobby, breakfast buffet was expensive at $30 per person and the price was not advertised, hot tub was not hot, pool was small, the new high-tech elevators were awkward/difficult for some guests to learn, and there were homeless people nearby on Rideau Street.

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Show Sources
Sources
TripAdvisor.ca ranked the hotel #7 out of 67 Ottawa hotels with an average rating of 4.5 out of 5 from 2008 reviews.

Expedia.ca rated the hotel 4.4 out of 5 from 906 reviews.

Booking.com rated the hotel 8.9 out of 10 from 640 reviews.

Guest Reviews
Rated by Guests
8.7 / out of 10
"Very Good"
Ranked by Guests
#
16 / out of 65
hotels in Ottawa

The average guest rating for The Westin Ottawa is 8.7 out of 10 based on 2837 reviews from past guests. This average guest rating ranks The Westin Ottawa at #16 out of 65 hotels in Ottawa.

2837
Map Marker The Westin Ottawa
11 Colonel By Drive, Ottawa, ON