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Classy downtown Ottawa hotel with impressive views, indoor pool and fine dining

Pros
  • Many reviewers found their rooms to be clean and spacious
  • The customer service was complimented by many guests
  • Several guests were impressed with the views of Parliament and the city skyline from their rooms
  • Many guests described the location of this hotel as convenient for visiting downtown attractions on foot
Cons
  • Some reviewers found the elevators slow
  • Several guests found the wireless Internet service slow, unreliable, and the fee of $15.95 per 24 hours expensive
  • Valet parking is $32 per day or $40 for oversized vehicles
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Nov 27, 2014
Overview
The Westin Ottawa, is located on Colonel By Drive and is part of the Rideau Centre and Ottawa Conference Centre complex. This hotel is centrally located near many tourist attractions, including the Parliament buildings which are a 10 minute walk from this property.

This hotel is 100% non-smoking and all 496 rooms include individual climate control, terrycloth bathrobes, 32" LCD televisions with Internet access and pay-per-view movies, irons and ironing boards, in-room safes, mini-fridges, radio-alarm clocks, hair dryers, coffee makers, free daily newspapers, telephones with voicemail, cribs (on request), sofa beds (in select rooms), and wireless Internet access ($15.95 per 24 hours). This property is pet friendly (pets stay free) and will provide a pet bed on request.

Valet parking and self-parking is available for $32 per day and $40 for oversized vehicles and includes unlimited in-out privileges. On-site amenities include a 24-hour fitness facility, indoor pool, personal training and massage services, and a business centre which provides copy, fax, and printing services at an extra charge.

This property offers several on-site dining options and 24-hour room service is also available.

This hotel is across the street from the Byward Market (all-season farmers market, boutiques, and restaurants). The National Gallery of Canada is just north of this hotel and is a 10 minute walk away, while the National Arts Centre (features opera, ballet, orchestra, and theatre performances) is a 7 minute walk west of this property (walking time estimates: Google Maps).
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The Good
Of the reviews used for this analysis, most described positive experiences at this hotel. 

The proximity of this hotel to downtown area attractions was frequently praised by many guests. One reviewer described the location as "perfect", while another reviewer said, "everything can be reached in a couple of minutes on-foot".

Many guests described their rooms as clean, spacious, bright, and well maintained. Several reviewers also complimented the beds and pillows as comfortable. Many guests were pleased with the views of the Parliament buildings and Ottawa skyline from their rooms. A couple of reviewers mentioned that they were able to watch the Canada Day parade from the comfort of their rooms.

The customer service was also praised by many guests. The front desk staff was described as friendly, helpful, polite and accommodating. One guest was impressed when a front desk agent presented her child with a "welcome gift" at check-in, while a few other reviewers said the staff readily provided recommendations for attractions and dining.

The food quality at the on-site restaurant also received several compliments.
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The Bad
Very few complaints were found among the reviews used for this analysis.

Several guests described frustration with the wireless Internet service. A few guests found the service slow and unreliable. While a few other reviewers found the fee of $15.95 per 24 hours too expensive.

There were also a few complaints about the elevators. A couple of reviewers found the elevators slow, while a couple of other guests said that not all elevators were in working order during their stay. One guest suggested that 3 elevators at this hotel was not enough when the property was at capacity.

Some units at this hotel have a walk-in shower instead of a tub, and a few guests mentioned that they were disappointed by this configuration and that they missed having a tub.

One guest who frequently stays at Westin hotels indicated that this property was not up to the usual standards of the brand. He was disappointed by details such as plastic cups in the bathroom instead of glass and a lack of amenities such as slippers and shower caps.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.4 out of 5.0, with 91% of 94 guests recommending the property.

TripAdvisor.ca ranked this hotel #6 out of 62 properties in Ottawa, from 519 reviews.

Hotels.com gave this hotel an average score of 4.4 out of 5.0, based on 63 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.8
Very Good
#
13 / out of 63
hotels in Ottawa

Rated 8.8/10 based on 2403 reviews

Ranked #13 out of 63 hotels in Ottawa

2403
Map Marker The Westin Ottawa
11 Colonel By Drive, Ottawa, ON