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The Metcalfe Hotel

8.4 | Very Good | #20 out of 63 hotels in Ottawa
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Popular downtown Ottawa boutique hotel with indoor pool, restaurant and free Wi-Fi

Pros
  • Free amenities: Wi-Fi, wired Internet, local calls, newspapers
  • Rooms were very clean, quiet and spacious with comfy beds
  • Location was an easy walk to restaurants, the Hill, university and attractions
  • Staff were very friendly and accommodating
  • Restaurant offered good food and room service
  • Pool and fitness area very clean and well kept
  • Good value at this hotel said guests
  • Wi-Fi was rated very good
Cons
  • Parking (underground) costs $21 per day
  • A few guests said that atrium-facing rooms lacked natural light
Freebies
Free Wi-Fi
Free Internet
Editor's Review
Updated Mar 1, 2017
Overview
This boutique hotel offers a comfortable stay, a 7-minute walk from Elgin Street restaurants, Parliament Hill and Rideau Canal.

The hotel has 106 smoke-free rooms over 6 floors with elevator access.

All rooms include free Wi-Fi, free wired Internet, free local calls, a 42” flat screen TV with cable, a Keurig coffeemaker, a desk with ergonomic chair, iPod dock, an iron and ironing board, a hair dryer and climate control.

Rooms are furnished with 2 double beds, 1 or 2 queen beds or 1 king bed.

Room extras include a sofabed, an open-concept bedroom, a living room, a mini-fridge, a safe, a jetted tub and windows that open. Accessible rooms are available.

Underground parking is $21 per night with a clearance of 6’ 2”. Access is through the connecting hotel’s lobby elevator.

Pets are welcome for $75 per stay.

The Rox restaurant offers breakfast and dinner daily. Room service is also available.

Hotel amenities include an indoor pool, a hot tub, a sauna, a 24-hour fitness centre, a day spa, a 24-hour business center, dry cleaning, a guest laundry, concierge, luggage storage, a 24-hour front desk, safety deposit boxes, free newspapers and meeting rooms.

Rideau Centre is a 10-minute walk from the hotel. Canadian Museum of Nature is an 11-minute walk. University of Ottawa, Byward Market and National Art Gallery are all 17 minutes away on foot. MacDonald-Cartier International Airport (YOW) is 24 minutes by car. (All travel times: Google Maps)

Confirmed with the hotel on Feb 28, 2017: parking costs, room and hotel amenities

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The Good
Guests typically enjoyed their stay at this hotel.

Rooms were very clean, quiet and spacious with comfortable beds. Guests often liked the contemporary and inviting décor.

The location was excellent, and guests liked being able to walk to restaurants, the canal, Parliament Hill, the university and downtown attractions.

Staff were described as very friendly and accommodating.

The restaurant offered Starbucks coffee and very good food at a reasonable cost.

The pool area with hot tub and fitness room were often described as very good and well kept.

Guests appreciated good value and reasonable rates at this hotel.

Guests also liked: a Tim Hortons attached, the convenience of self-parking in a secure garage, efficient air conditioning, fruit-flavoured water jug in lobby, and windows that opened for fresh air.

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The Bad
There was the occasional negative comment or nitpick found in reviews.

Recent room complaints found were: some rooms’ windows faced an interior atrium instead of the outdoors which offered no natural light or air from the outdoors, and some rooms were small.

Other comments found were: parking garage was difficult to maneuver and ramps a little tight, the pool temperature was on the cool side, and the hot tub was a little small.

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Show Sources
Sources
Booking.com guest reviews rated the hotel 8.5 out of 10 from 498 reviews.

TripAdvisor.ca guest reviews ranked the hotel #17 out of 67 Ottawa hotels with an average rating of 4 out of 5 from 998 reviews.

Expedia.ca guest reviews rated the hotel 4.2 out of 5 from 222 reviews.

Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
Rated by Guests
8.4 / out of 10
"Very Good"
Ranked by Guests
#
20 / out of 63
hotels in Ottawa

The average guest rating for The Metcalfe Hotel is 8.4 out of 10 based on 3382 reviews from past guests. This average guest rating ranks The Metcalfe Hotel at #20 out of 63 hotels in Ottawa.

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Location
Map Marker The Metcalfe Hotel
123 Metcalfe Street, Ottawa, ON