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The Business Inn

8.8 | Very Good | #10 out of 63 hotels in Ottawa

Great value downtown business Ottawa hotel with many amenities and freebies

  • Free wireless Internet, free movie channels, free in-room coffee and tea, free local calls, in-room desktop computers with free printing, free breakfast, and free guest laundry facilities with free laundry detergent
  • Most guests found their rooms to be clean, spacious, and well appointed with modern amenities and full kitchens
  • Guests said the staff were courteous and friendly
  • Ideal location in walking distance of parliament, Rideau Centre, Sparks St, restaurants and pubs
  • Guests enjoyed the varied selections of the free breakfast
  • Several reviewers said they were likely to return to this property
  • The on-site restaurant, Maclaren's on Elgin, serves lunch and dinner
  • A few guests were disturbed in their rooms by street noise
  • A couple of reviewers thought the property could use minor upgrades
  • A few guests found the parking facility small and cramped
  • Parking is $11 per day or $13 for underground
Editor's Review
Updated Nov 28, 2014
The Business Inn is located near the heart of downtown Ottawa about a 15-minute walk to the Byward Market and the Rideau Centre. It's ideal for the business traveller offering in-room computers, work desks, IT support and clothes steamers, and it's popular with families visiting Ottawa, offering suites with full kitchens, free movie channels and free laundry facilities.

This 100% smoke free property has 129 suites with full kitchens. All kitchens are equipped with full-sized appliances including fridges, stoves, coffee makers, microwaves, dinnerware, and cookware. All units also include desks, sofas, pillow-top mattresses, free wireless Internet, desktop computers with 22" monitors and laser printers, 46" LCD televisions with free movie channels, DVD players, free in-room coffee and tea, free local calls, hair dryers, and irons and ironing boards. Suites located on floors 5 through 12 also include a private balcony. Pets are not allowed at this property.

Outdoor parking is available for $11 (+tax) per day and underground parking is available for $13 (+tax) per day. Parking costs include full in-out privileges. On-site amenities include free guest laundry facilities (with free laundry detergent), an ATM in the lobby, IT support from 9:00am - 5:00pm, free photocopy and fax services, and a 24-hour fitness centre (cardio equipment, free weights, and a universal weight machine).

Guests have several on-site dining options. A free continental breakfast is served daily from 7am - 10am in the breakfast room, while the on-site restaurant, Maclaren's on Elgin, serves lunch and dinner. The hours of operation for the restaurant are 12:00pm - 1:00am Monday to Wednesday, 12:00pm - 2:00am Thursday to Saturday, and 12:00pm - 12:00am on Sunday.

The Rideau Centre (shopping mall) and Byward Market (all-season farmers market, boutiques and restaurants) are located northeast of this property. This area can be accessed on-foot (16 minutes), by car (7 minutes), or via public transit (9 minutes on the #14 bus that stops on Elgin Street, just outside the hotel, and will stop at the Rideau Centre). The Ottawa International Airport (YOW) is about a 34 minute drive from this property (driving and walking time estimates: Google Maps).
The Good
Many guests described having a positive experience at this hotel and indicated that they were likely to return. Several aspects of the guest experience received compliments.

Many reviewers seemed to agree that the rooms were spacious, well appointed, and clean. One guest praised the housekeeping staff and said, "you can guarantee that your room will be spotless". A few guests specifically mentioned that they found the beds and pillows to be comfortable.

The free services offered by this hotel, such as the wireless Internet, laundry facilities and laundry detergent, and in-room computers with free printing, were found to be added conveniences by many guests. The fully equipped kitchen and large LCD televisions were also mentioned as value added features by several reviewers. A few guests also found the room rate to be reasonable given the above mentioned free services.

Other aspects of this hotel that received compliments included the friendly and courteous staff, the variety of items available at the continental breakfast, and the hotel's proximity to pubs and restaurants on Elgin Street.
The Bad
Positive reviews out-numbered negative reviews for this hotel (of the reviews used for this analysis) and there were very few common concerns found.

A few guests mentioned that they were disturbed by street noise in their rooms. While a few other reviewers indicated that they thought the property appeared dated, although these guests did not provide specific aspects of the hotel that could use upgrades.

The layout and small size of the underground parking facility concerned a couple of guests who found it difficult to navigate while driving a full-sized vehicle. A couple of guests mentioned that they found the location of the hotel too far for walking to the Byward Market.

Isolated complaints included slow elevators and finding the breakfast room cramped with not enough seating.
Show Sources
Sources ranked this hotel #9 out of 62 properties in Ottawa, from 142 guest reviews. gave this hotel an average score of 4.5 out of 5.0, based on 42 reviews. gave this hotel an average score of 4.3 out of 5.0, with 88% of 17 guests recommending the property.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
Rated by Guests
8.8 / out of 10
"Very Good"
Ranked by Guests
10 / out of 63
hotels in Ottawa

The average guest rating for The Business Inn is 8.8 out of 10 based on 7116 reviews from past guests. This average guest rating ranks The Business Inn at #10 out of 63 hotels in Ottawa.

Map Marker The Business Inn
180 Maclaren Street, Ottawa, ON