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The Business Inn

The Business Inn is a 3 star hotel in Ottawa, Ontario, Canada 180 Maclaren Street, Ottawa, ON, Canada
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Guest Reviews
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Great value, modern suites, full kitchens, computer & printer, free hot breakfast

  • Free wireless Internet, free movie channels, free in-room coffee and tea, free local calls, in-room desktop computers with free printing, free breakfast, and free guest laundry facilities with free laundry detergent
  • Most guests found their rooms to be clean, spacious, and well appointed with modern amenities and full kitchens
  • Guests said the staff were courteous and friendly
  • Ideal location in walking distance of parliament, Rideau Centre, Sparks St, restaurants and pubs
  • Guests enjoyed the varied selections of the free breakfast
  • Several reviewers said they were likely to return to this property
  • The on-site restaurant, Maclaren's on Elgin, serves lunch and dinner
  • A few guests were disturbed in their rooms by street noise
  • A couple of reviewers thought the property could use minor upgrades
  • A few guests found the parking facility small and cramped

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Editor's Analysis
Updated on Jul 19, 2014
The Business Inn is located near the heart of downtown Ottawa about a 15-minute walk to the Byward Market and the Rideau Centre. It's ideal for the business traveller offering in-room computers, work desks, IT support and clothes steamers, and it's popular with families visiting Ottawa, offering suites with full kitchens, free movie channels and free laundry facilities.

This 100% smoke free property has 129 suites with full kitchens. All kitchens are equipped with full-sized appliances including fridges, stoves, coffee makers, microwaves, dinnerware, and cookware. All units also include desks, sofas, pillow-top mattresses, free wireless Internet, desktop computers with 22" monitors and laser printers, 46" LCD televisions with free movie channels, DVD players, free in-room coffee and tea, free local calls, hair dryers, and irons and ironing boards. Suites located on floors 5 through 12 also include a private balcony. Pets are not allowed at this property.

Outdoor parking is available for $11 (+tax) per day and underground parking is available for $13 (+tax) per day. Parking costs include full in-out privileges. On-site amenities include free guest laundry facilities (with free laundry detergent), an ATM in the lobby, IT support from 9:00am - 5:00pm, free photocopy and fax services, and a 24-hour fitness centre (cardio equipment, free weights, and a universal weight machine).

Guests have several on-site dining options. A free continental breakfast is served daily from 7am - 10am in the breakfast room, while the on-site restaurant, Maclaren's on Elgin, serves lunch and dinner. The hours of operation for the restaurant are 12:00pm - 1:00am Monday to Wednesday, 12:00pm - 2:00am Thursday to Saturday, and 12:00pm - 12:00am on Sunday.

The Rideau Centre (shopping mall) and Byward Market (all-season farmers market, boutiques and restaurants) are located northeast of this property. This area can be accessed on-foot (16 minutes), by car (7 minutes), or via public transit (9 minutes on the #14 bus that stops on Elgin Street, just outside the hotel, and will stop at the Rideau Centre). The Ottawa International Airport (YOW) is about a 34 minute drive from this property (driving and walking time estimates: Google Maps).
The Good
Many guests described having a positive experience at this hotel and indicated that they were likely to return. Several aspects of the guest experience received compliments.

Many reviewers seemed to agree that the rooms were spacious, well appointed, and clean. One guest praised the housekeeping staff and said, "you can guarantee that your room will be spotless". A few guests specifically mentioned that they found the beds and pillows to be comfortable.

The free services offered by this hotel, such as the wireless Internet, laundry facilities and laundry detergent, and in-room computers with free printing, were found to be added conveniences by many guests. The fully equipped kitchen and large LCD televisions were also mentioned as value added features by several reviewers. A few guests also found the room rate to be reasonable given the above mentioned free services.

Other aspects of this hotel that received compliments included the friendly and courteous staff, the variety of items available at the continental breakfast, and the hotel's proximity to pubs and restaurants on Elgin Street.

The Bad
Positive reviews out-numbered negative reviews for this hotel (of the reviews used for this analysis) and there were very few common concerns found.

A few guests mentioned that they were disturbed by street noise in their rooms. While a few other reviewers indicated that they thought the property appeared dated, although these guests did not provide specific aspects of the hotel that could use upgrades.

The layout and small size of the underground parking facility concerned a couple of guests who found it difficult to navigate while driving a full-sized vehicle. A couple of guests mentioned that they found the location of the hotel too far for walking to the Byward Market.

Isolated complaints included slow elevators and finding the breakfast room cramped with not enough seating. ranked this hotel #9 out of 62 properties in Ottawa, from 142 guest reviews. gave this hotel an average score of 4.5 out of 5.0, based on 42 reviews. gave this hotel an average score of 4.3 out of 5.0, with 88% of 17 guests recommending the property.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.

Guest Reviews
Very Good
Guest Rating Explained
Rating: 8.8 / 10 Details

No. of guest reviews: 362
Guest Recommended: Yes
Guest Ranking Explained

The Business Inn is #12 out of 67 hotels in Ottawa ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Verified Guest from Medicine Hat, AB CA rated The Business Inn 8 out of 10 on October 29, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Edward from Toronto, ON CA rated The Business Inn 8 out of 10 on August 08, 2012 Verified Guest Hotel Review
Hotel review by guest is Positive
Robert from Ottawa, ON CA rated The Business Inn 8 out of 10 on June 05, 2011 Verified Guest Hotel Review

"very good hotel for the price"
"room was very comfortable and had an apartment feel to it. service was very good and location was close to lots of good resturants and clubs and not far to the market and parlament buildings. tv was hd big screen, computer in room, free internet and a great little kitchen. breakfast not so good but you just have to cross the street for lots of choices."
Hotel review by guest is Positive
Ralph from Niagara Falls, ON CA rated The Business Inn 8 out of 10 on September 05, 2010 Verified Guest Hotel Review

"Excellent hotel great location, beds were adequate, but a little small."
Hotel review by guest is Positive
William raymond rated The Business Inn 9 out of 10 on September 04, 2010 Verified Guest Hotel Review

"you get all you need at fair price"
Show older reviews
Hotel review by guest is Positive
Norma from North Bay, ON CA rated The Business Inn 9 out of 10 on September 20, 2009 Verified Guest Hotel Review

"Parking was not quite what was to be expexted, but the employees were very helpful in finding us adequate space."
Hotel review by guest is Positive
Cookie from Chelmsford, ON US rated The Business Inn 10 out of 10 on September 02, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from London, GB rated The Business Inn 8 out of 10 on July 01, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Nalini from Kitchener, ON CA rated The Business Inn 9 out of 10 on May 21, 2006 Verified Guest Hotel Review

"Need more parking. Both the indoor and outdoor hotel parking lots were filled. It was difficult to find parking neearby on the street."

Hotel Address: 180 Maclaren Street, Ottawa, ON, Canada
This Hotel is in...
Downtown Ottawa
Nearby cities...
Hull (5.2 km)
Aylmer (7.8 km)
Gatineau (8.3 km)
Ottawa (20.8 km)
Wakefield (32.6 km)
This Hotel is Near...
ByWard Market, Ottawa (1.0 km)
Canadian War Museum (2.1 km)
Carleton University (3.7 km)
Casino du Lac Leamy (4.6 km)
Gatineau Airport (15.1 km)


  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Concierge
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Multilingual Staff
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • DVD Player
  • Laundry service
  • Photocopier
  • Desk
  • Office Supplies
  • Video Conferencing
  • Full-service catering
  • Custom event planning available
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pub
  • Luggage Storage
  • Vending Machines
  • Family Room
  • Express Check-In/Check-Out
  • Self Laundry
  • Pillow Top Mattress

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Very Good

#12 out of 67 hotels in Ottawa city based on 362 guest reviews

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