The Southway Hotel & Conference Centre is located in south Ottawa, an 8 minute drive from the Ottawa International Airport (YOW).
This hotel is 100% smoke-free with 170 guest rooms and all units include coffee makers, hair dryers, irons and ironing boards, free high-speed wireless Internet, free in-room coffee, and free daily newspapers. There is free parking on site. The hotel also offers park-and-fly service and a complimentary airport shuttle (both by arrangement with the hotel). This hotel is pet friendly and charges $30 per night (limit of 2 pets per room).
On-site recreational amenities include an indoor pool, sauna, whirlpool, and fitness centre.
A complimentary breakfast is served each morning in the hotel lobby from 6:00am - 9:00am. The on-site Shallows restaurant servers breakfast, lunch, and dinner daily. Monday - Friday the restaurant is open from 6:30am - 10:30pm, on Saturday the hours are 7:00am - 10:30pm, and on Sunday the hours are 8:00am - 10:30pm.
This hotel is about a 19 minute drive from downtown area attractions such as the Parliament buildings and the Byward Market (all-season farmers market, boutique shopping, and restaurants). The South Keys shopping complex which features big box stores, restaurants, and a cinema is a 3 minute drive or 9 minute walk from this property (walking and driving time estimates: Google Maps).
This hotel received compliments for several aspects of the guest experience and many reviewers indicated that they would return and recommend this hotel to others.
Many guests agreed that the rooms were clean, bright, spacious, and well appointed. One reviewer described her room as "exceptionally clean [and] the bathroom shined". The beds and pillows were also found to be comfortable by many guests. A few reviewers also mentioned that their rooms were quiet.
The staff were described as polite and helpful by many reviewers, while one guest who seemed to travel to Ottawa frequently said that this property had the "friendliest employees". A couple of reviewers also mentioned that the staff provided toys to their children at check-in, while a few other guests said that the staff responded promptly to requests for additional supplies.
The on-site restaurant also received several compliments for the quality of food served. One guest, when describing his experience at the restaurant said, "the service was good and the food was excellent".
Value-added features mentioned by reviewers included: rooms supplied with real cream for in-room coffee, free shuttle service with friendly drivers, and the park-and-fly option for airport travellers.
There were very few complaints found for this hotel, among the reviews used for this analysis.
A few guests found the food quality and variety of the continental breakfast poor. A couple of other reviewers described the breakfast area as small and lacking an adequate amount of seating for guests.
A few reviewers also thought that the room rate was too expensive for a hotel located outside of the downtown area.
Other isolated complaints included finding the in-room climate control noisy, the pool location inconvenient to access, and the old appearance of the elevators.
gave this hotel an average score of 8.9 out of 10, from 106 reviews.
TripAdvisor.ca ranked this hotel #5 out of 62 properties in Ottawa, based on 81 guest reviews.
CanadianHotelGuide.com gave this hotel an average score of 7.3 out of 10, from 8 guest reviews.