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Business district hotel favoured by guests for its friendly service and clean rooms

Pros
  • Free wireless Internet and free newspapers
  • Many guests complimented the front desk staff for their friendly and helpful service
  • Many reviewers found their rooms to be clean
  • Several guests thought this hotel offered good value at an affordable price
  • Several reviewers complimented the food quality at the on-site restaurant
Cons
  • Many guests found the underground parking facility small and the parking fees expensive
  • Several reviewers complained about noise permeating their guest rooms
  • Several guests found their rooms small and cramped
  • Several reviewers thought the hotel and guest rooms were in need of upgrades
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Editor's Analysis
Updated May 18, 2012
Overview
The Radisson Hotel Ottawa Parliament Hill is centrally located in the downtown business district at the intersection of Queen Street and Bay Street. The closest tourist attraction are the Parliament Buildings and they are about 6 blocks away or a 15 minute walk.

This property has 176 units, comprised of rooms and suites. All units include free wireless high-speed Internet access, coffee and tea makers, dual-line telephones with voicemail, hair dryers, cable televisions, pay-per-view movies, irons and ironing boards, individual climate control, sleep number beds, and windows that open. This property is 100% non-smoking and pets stay for free (restricted to pets under 50lbs). 

The hotel includes free access to the on-site 24- hour fitness centre, equipped with several cardio and weight machines. Other on-site amenities include an ATM, business centre, complimentary newspapers and free wireless Internet in all public areas. Underground parking is available on-site for $18 per day, with full in-and-out privileges.

The on-site restaurant, Southern Cross Grill on Queen serves breakfast, lunch, and dinner. The restaurant operates Monday - Saturday 6:30am - 11:00pm and on Sunday 6:30am - 10:00pm. Room service is also available during restaurant hours.

The Radisson Hotel Ottawa Parliament Hill is located approximately 6 blocks west of the Rideau Canal, Rideau Centre (shopping mall), and Byward Market (all season farmer's market, boutique shopping, and restaurants). This tourist area is about an 18 - 20 minute walk away, or 8 minutes by car or public transit. This hotel is conveniently located for travel to the Hull or Gatineau area of Quebec, with the Portage Bridge 500m (or 5 minutes by car) from this hotel (driving and walking time estimates: Google Maps).

Verified by a Front Desk Agent on May 14, 2012: Pets stay for free and parking fees are $18 per day.
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The Good
The most complimented aspect of this hotel was the customer service provided by the front desk staff. Most reviews, of those used for this analysis, described the staff as friendly and efficient. Several guests mentioned that staff gave excellent recommendations for restaurants and attractions, while also providing local maps and directions. One reviewer made the following compliment: "hotel staff are extremely friendly and will do whatever it takes to make you happy."  

Many reviewers described their rooms as clean. A couple of guests also found their rooms well appointed. A few recent reviewers (March and April 2012) mentioned that some guest rooms were undergoing repairs during their stay.

The food quality at the on-site restaurant, Southern Cross and Grill on Queen, was a source of several guest compliments. One guest described the menu as "inventive", while another guest was impressed with the efficient service.

Several reviewers found this hotel to offer good value for the money they paid. A few guests found the room rate less expensive than other nearby properties.

The location of this hotel was also praised by some guests. Reviewers found the hotel convenient for travel to destinations within the business district and Parliament Hill. However, as described below, not all guests found this location ideal for sightseeing.
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The Bad
The on-site parking facility, noise disturbances, and lack of general maintenance were the primary sources of concern among negative guest reviews.

Many guests expressed frustration with the size of the underground parking facility and the narrow spaces. Several other reviewers found the parking fees expensive. One guest, who was unable to find a parking space, complained that the staff were not able to offer alternative parking options.

There were numerous sources of noise disturbances described in many guest reviews. Several reviewers complained about hearing guest conversations or televisions from neighbouring rooms. A few guests were disturbed by slamming doors, while others were disturbed by street traffic (snow removal trucks, garbage trucks and buses). A couple of reviewers mentioned that their rooms overlooked a restaurant with an outdoor patio and they stated that noise from that establishment was at times a nuisance. 

Many reviews stated that this property was in need of upgrades and/or repairs. Several guests described worn carpeting and window coverings, Sleep Number mattresses not in working-order, old televisions, unreliable elevator service, and dim lighting. A few reviewers also reported a lack of hot water in their bathrooms in the morning and evening. Several guests also found their rooms to be small and cramped.

As mentioned above, some guests had differing opinions about the location of this property. While some guests found the hotel conveniently located for walking to Parliament Hill, other tourist attractions (such as the Rideau Canal and Byward Market) were found to be too far to access on foot. 
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Show Sources
Sources
TripAdvisor.ca ranked this hotel #39 out of 62 properties in Ottawa, based on 128 reviews.

MyTravelGuide.com gave this hotel an average score of 7.5 out of 10 from 378 guest reviews.

Hotels.com gave this hotel an average score of 3.7 out of 5.0, based on 93 reviews.

Expedia.ca gave this hotel an average score of 4.0 out of 5.0, with 81% of 83 guests recommending the property.

Verified by a Front Desk Agent on May 14, 2012: Pets stay for free and parking fees are $18 per day.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.0
Good

Rated 7.0/10 based on 973 reviews

Ranked #47 out of 66 hotels in Ottawa

973
Map Marker Radisson Hotel Ottawa Parliament Hill
402 Queen Street, Ottawa, ON