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Radisson Hotel Ottawa Parliament Hill

Radisson Hotel Ottawa Parliament Hill is a 3 star hotel in Ottawa, Ontario, Canada 402 Queen Street, Ottawa, ON, Canada
Estimated Price
$120
CAD
Photo 1 - Radisson Hotel Ottawa Parliament Hill, 402 Queen Street, Ottawa, ON, Canada Show All Photos
Business district hotel favoured by guests for its friendly service and clean rooms
Pros 
  • Free wireless Internet and free newspapers
  • Many guests complimented the front desk staff for their friendly and helpful service
  • Many reviewers found their rooms to be clean
  • Several guests thought this hotel offered good value at an affordable price
  • Several reviewers complimented the food quality at the on-site restaurant
Cons 
  • Many guests found the underground parking facility small and the parking fees expensive
  • Several reviewers complained about noise permeating their guest rooms
  • Several guests found their rooms small and cramped
  • Several reviewers thought the hotel and guest rooms were in need of upgrades

Other Hotels in the Area
The National Hotel and Suites Ottawa (0.1 km)
Albert at Bay Suite Hotel (0.1 km)
Travelodge Ottawa Downtown (0.2 km)
Delta Ottawa City Centre (0.2 km)
Ottawa Marriott Hotel (0.3 km)
Minto Suite Hotel (0.4 km)
Sheraton Ottawa Hotel (0.8 km)
ARC The Hotel (0.8 km)
Capital Hill Hotel & Suites (1.0 km)
Hotel Indigo (1.0 km)
The Bostonian Executive Suites (1.0 km)
Residence Inn Ottawa Downtown (1.0 km)

This Hotel is in...
Downtown Ottawa

This Hotel is Near...
ByWard Market, Ottawa (1.3 km)
Canadian War Museum (0.8 km)
Carleton University (3.8 km)
Casino du Lac Leamy (3.8 km)
Gatineau Airport (16.0 km)
Gatineau Park (13.6 km)
National Gallery of Canada (1.4 km)
Nepean Sportsplex (10.7 km)
Ottawa Convention Centre (1.4 km)
Ottawa General Hospital (5.1 km)
Ottawa Hospital Civic Campus (3.1 km)
Parliament Hill Ottawa (0.8 km)
Rideau Canal (2.6 km)
Rideau Carleton Raceway (15.7 km)
Rideau Centre (1.3 km)
University of Ottawa (2.1 km)

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Editor's Analysis
Updated on May 18, 2012
Overview
The Radisson Hotel Ottawa Parliament Hill is centrally located in the downtown business district at the intersection of Queen Street and Bay Street. The closest tourist attraction are the Parliament Buildings and they are about 6 blocks away or a 15 minute walk.

This property has 176 units, comprised of rooms and suites. All units include free wireless high-speed Internet access, coffee and tea makers, dual-line telephones with voicemail, hair dryers, cable televisions, pay-per-view movies, irons and ironing boards, individual climate control, sleep number beds, and windows that open. This property is 100% non-smoking and pets stay for free (restricted to pets under 50lbs). 

The hotel includes free access to the on-site 24- hour fitness centre, equipped with several cardio and weight machines. Other on-site amenities include an ATM, business centre, complimentary newspapers and free wireless Internet in all public areas. Underground parking is available on-site for $18 per day, with full in-and-out privileges.

The on-site restaurant, Southern Cross Grill on Queen serves breakfast, lunch, and dinner. The restaurant operates Monday - Saturday 6:30am - 11:00pm and on Sunday 6:30am - 10:00pm. Room service is also available during restaurant hours.

The Radisson Hotel Ottawa Parliament Hill is located approximately 6 blocks west of the Rideau Canal, Rideau Centre (shopping mall), and Byward Market (all season farmer's market, boutique shopping, and restaurants). This tourist area is about an 18 - 20 minute walk away, or 8 minutes by car or public transit. This hotel is conveniently located for travel to the Hull or Gatineau area of Quebec, with the Portage Bridge 500m (or 5 minutes by car) from this hotel (driving and walking time estimates: Google Maps).

Verified by a Front Desk Agent on May 14, 2012: Pets stay for free and parking fees are $18 per day.
The Good
The most complimented aspect of this hotel was the customer service provided by the front desk staff. Most reviews, of those used for this analysis, described the staff as friendly and efficient. Several guests mentioned that staff gave excellent recommendations for restaurants and attractions, while also providing local maps and directions. One reviewer made the following compliment: "hotel staff are extremely friendly and will do whatever it takes to make you happy."  

Many reviewers described their rooms as clean. A couple of guests also found their rooms well appointed. A few recent reviewers (March and April 2012) mentioned that some guest rooms were undergoing repairs during their stay.

The food quality at the on-site restaurant, Southern Cross and Grill on Queen, was a source of several guest compliments. One guest described the menu as "inventive", while another guest was impressed with the efficient service.

Several reviewers found this hotel to offer good value for the money they paid. A few guests found the room rate less expensive than other nearby properties.

The location of this hotel was also praised by some guests. Reviewers found the hotel convenient for travel to destinations within the business district and Parliament Hill. However, as described below, not all guests found this location ideal for sightseeing.

The Bad
The on-site parking facility, noise disturbances, and lack of general maintenance were the primary sources of concern among negative guest reviews.

Many guests expressed frustration with the size of the underground parking facility and the narrow spaces. Several other reviewers found the parking fees expensive. One guest, who was unable to find a parking space, complained that the staff were not able to offer alternative parking options.

There were numerous sources of noise disturbances described in many guest reviews. Several reviewers complained about hearing guest conversations or televisions from neighbouring rooms. A few guests were disturbed by slamming doors, while others were disturbed by street traffic (snow removal trucks, garbage trucks and buses). A couple of reviewers mentioned that their rooms overlooked a restaurant with an outdoor patio and they stated that noise from that establishment was at times a nuisance. 

Many reviews stated that this property was in need of upgrades and/or repairs. Several guests described worn carpeting and window coverings, Sleep Number mattresses not in working-order, old televisions, unreliable elevator service, and dim lighting. A few reviewers also reported a lack of hot water in their bathrooms in the morning and evening. Several guests also found their rooms to be small and cramped.

As mentioned above, some guests had differing opinions about the location of this property. While some guests found the hotel conveniently located for walking to Parliament Hill, other tourist attractions (such as the Rideau Canal and Byward Market) were found to be too far to access on foot. 
TripAdvisor.ca ranked this hotel #39 out of 62 properties in Ottawa, based on 128 reviews.

MyTravelGuide.com gave this hotel an average score of 7.5 out of 10 from 378 guest reviews.

Hotels.com gave this hotel an average score of 3.7 out of 5.0, based on 93 reviews.

Expedia.ca gave this hotel an average score of 4.0 out of 5.0, with 81% of 83 guests recommending the property.

Verified by a Front Desk Agent on May 14, 2012: Pets stay for free and parking fees are $18 per day.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews

7.2
Good

#46 out of 64
Guest Rating Explained
Rating: 7.2 / 10 Details

No. of guest reviews: 593
Guest Recommended: Yes
Guest Ranking Explained

Radisson Hotel Ottawa Parliament Hill is #46 out of 64 hotels in Ottawa ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Negative
Sally from Guelph, ON CA rated Radisson Hotel Ottawa Parliament Hill 5 out of 10 on August 20, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Howard from Salt Spring Island, BC CA rated Radisson Hotel Ottawa Parliament Hill 8 out of 10 on August 17, 2012 Verified Guest Hotel Review
Hotel review by guest is Positive
Andrea from Milano, IT rated Radisson Hotel Ottawa Parliament Hill 7 out of 10 on May 19, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Radisson Hotel Ottawa Parliament Hill 10 out of 10 on April 23, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Ellen from Ennismore, ON CA rated Radisson Hotel Ottawa Parliament Hill 7 out of 10 on February 25, 2011 Verified Guest Hotel Review

"Sound insulation to the hallway was less good than expected. No chance of sleeping in."
Hotel review by guest is Positive
Joan from Ajax, ON CA rated Radisson Hotel Ottawa Parliament Hill 8 out of 10 on February 03, 2011 Verified Guest Hotel Review

"A good experience!!"
"Good location. The meals were great and the servers were very efficient."
Hotel review by guest is Positive
Verified Guest from Cambridge, ON CA rated Radisson Hotel Ottawa Parliament Hill 7 out of 10 on June 07, 2010 Verified Guest Hotel Review

"Only go for the beds."
"I love the comfortable beds!! That's the only reason why i keep coming back. Garage wasn't that secure....garage door wide open all day. There is no hot tub available...had to go to the Delta to go to the hot tub??!! Bizzare....."
Hotel review by guest is Positive
Namishu from Ottawa, ON CA rated Radisson Hotel Ottawa Parliament Hill 7 out of 10 on May 31, 2010 Verified Guest Hotel Review

"It was really good being and stay holding with Radisson Hotel"
Show older reviews
Hotel review by guest is Positive
Diane from Saint Theresa, QC CA rated Radisson Hotel Ottawa Parliament Hill 9 out of 10 on July 02, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Thais from Sorocaba, BR rated Radisson Hotel Ottawa Parliament Hill 8 out of 10 on May 14, 2006 Verified Guest Hotel Review

"Very good! It is not the cheapest one, but is very good. You pay a little bit more, and receive much more!"
Hotel review by guest is Negative
Jessica from Pointe Claire, QC CA rated Radisson Hotel Ottawa Parliament Hill 3 out of 10 on June 08, 2005 Verified Guest Hotel Review

"I felt that it was very expensive for its location. I felt that I could have stayed at a higher quality hotel for about the same price."
Hotel review by guest is Unknown
Connie from Windsor, ON CA rated Radisson Hotel Ottawa Parliament Hill 7 out of 10 on May 12, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Francois from Lethbridge, AB CA rated Radisson Hotel Ottawa Parliament Hill 8 out of 10 on April 30, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Kirsten from Burnaby, BC CA rated Radisson Hotel Ottawa Parliament Hill 9 out of 10 on October 11, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Stephanie from Toronto, ON KY rated Radisson Hotel Ottawa Parliament Hill 8 out of 10 on September 09, 2004 Verified Guest Hotel Review

"Only complaint was the pillows!"
Hotel review by guest is Positive
Jane from Fairport, NY US rated Radisson Hotel Ottawa Parliament Hill 7 out of 10 on July 20, 2004 Verified Guest Hotel Review

"We were given a room that had a broken air conditioner. Some came up to look at it. It stil didn't work. We called again and were then given a different room. I think that they would have known that this was broken befor 11 at night."
Hotel review by guest is Positive
William w from Palmyra, VA US rated Radisson Hotel Ottawa Parliament Hill 8 out of 10 on July 08, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Ramon from New York, NY US rated Radisson Hotel Ottawa Parliament Hill 8 out of 10 on May 23, 2004 Verified Guest Hotel Review

"Don't accept a room too close to the ice machine. If anyone uses it during the night (and someone always will) it will keep you awake for a long time."

Hotel Address: 402 Queen Street, Ottawa, ON, Canada

Overview & Amenities


Radisson Hotel Ottawa Parliament Hill

Amenities
  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Pet Friendly
  • Airport shuttle
  • Disabled Access
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Banquet Facilities
  • Conference Room(s)
  • Safe-Deposit Box
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Computer
  • Photocopier
  • Desk
  • Ticket Service
  • Full-service catering
  • Disabled Accessible Rooms
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Luggage Storage
  • Express Check-In/Check-Out

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Other Hotels
in Ontario by Radisson

Radisson Hotel Toronto East (543.4 km)
Radisson Admiral Toronto Harbourfront (563.4 km)
Radisson Suite Hotel Toronto Airport (578.4 km)
Radisson Plaza Mississauga Toronto Airport (595.8 km)
Radisson Hotel & Suites Fallsview (598.1 km)
Radisson Hotel Sudbury (681.0 km)
Radisson Hotel Kitchener (696.5 km)

Nearby Cities
Hull (5.1 km)
Aylmer (7.2 km)
Gatineau (8.6 km)
Ottawa (21.3 km)
Wakefield (32.0 km)

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