The Quality Hotel Downtown Ottawa is located on Rideau Street, at the intersection with King Edward Avenue. This hotel is centrally located in the downtown area and just 4 blocks (6 minute walk) from the Rideau Centre shopping mall and Byward Market (restaurants, pubs, boutiques, and all-year outdoor farmer's market).
This hotel is pet-friendly (maximum of 2 pets per room) and offers non-smoking rooms. All 212 units include telephones with voicemail, televisions, pay-per-view movies, coffee makers with free coffee, irons and ironing boards, air conditioning, free high-speed Internet, free local calls, and free daily newspapers. Select rooms may also be equipped with a refrigerator. Business class room are furnished with a desk and ergonomic chairs
Parking is available on site, in an indoor garage for $15 per day. The on-site business centre includes print, copy, and fax services (extra fees may apply). This hotel also provides valet dry-cleaning for an additional charge.
Don Cherry's Bar and Grill is the on-site restaurant and serves breakfast, lunch and dinner. Breakfast is served 7:00am - 11:00am on weekdays and 7:00am - 2:00pm on weekends. The lunch and dinner menu is available from 11:00am - 1:00am Monday through Saturday and 11:00am - midnight on Sundays. Room service is also available, daily, from 7:00am - midnight.
Check-in time is at 3pm and check-out is 12pm.
This hotel offers free shuttle bus tickets to Casino du Lac-Leamy, which is located in Hull, Quebec and is about a 10 minute drive (by car or shuttle) from the hotel. Parking for nearby tourist attractions is limited, so guests may prefer to walk or use public transit (this property is located on a frequent bus route).
Parliament Hill is about 18 minutes away on-foot or 14 minutes by bus. This hotel is also within minutes to the University of Ottawa, located 750m south of Rideau Street (10 minute walk). This hotel is about a 5 - 10 minute drive from the Queensway (Highway 417) depending on traffic, and can be accessed via the Lees Avenue or Colonel By Drive exit (driving and walking time estimates: Google Maps).
Positive reviews out-numbered negative reviews for this hotel. The convenient location for sightseeing and the friendly customer service were the most complimented aspects of this property.
Many guests found they were able to comfortably walk to the University of Ottawa, Rideau Centre, Byward Market, and other nearby tourist attractions. Several reviewers indicated that they would return to this hotel specifically for its central location.
The staff at this hotel were highly praised by many guests. The front desk agents were described as friendly, polite, and helpful. One guest said, "The front desk staff were fabulous. They helped us with restaurants, shopping, and directions." While another reviewer, who is a frequent business guest, stated that he was impressed that the staff remember him by name.
Many reviewers complimented the cleanliness of their room. Several guests specifically mentioned that the beds and pillows were comfortable.
A few reviewers thought this hotel offered good value for the price they paid. With a couple of guests citing the central location, free newspapers, free Internet, and underground parking as value added features.
There were few common complaints found for this hotel, among reviews used for this analysis. However, several guests did suggest that the property could use some upgrades.
A few guests thought the hotel was beginning to look run-down, while others specifically noted that the carpeting needed replacing and that the furniture and window coverings were outdated. A couple of reviewers also thought the bathroom fixtures appeared old.
Some reviewers were unhappy that this Quality Hotel property did not offer a free breakfast, while a couple of other guests found the on-site restaurant breakfast menu expensive. A few other guests were dissatisfied with the selection and quality of food they were served at the restaurant.
A few guests complained about the on-site parking facility. A couple of reviewers found the facility cramped and the spaces too narrow, while a couple of other guests were unhappy with the parking fees.
Other concerns mentioned by guests included inconsistent or slow Internet service, slow elevators, and a lack of on-site recreational facilities, such as a pool or fitness room.
ranked this hotel #19 out of 61 properties in Ottawa, based on 126 reviews.
Booking.com gave this hotel an average score of 7.9 out of 10, from 164 guest reviews.
Expedia.ca gave this hotel an average score of 3.8 out of 5.0, with 84% of 64 guests recommending the property.