Quality Hotel Downtown OttawaQuality Hotel Downtown OttawaQuality Hotel Downtown OttawaQuality Hotel Downtown OttawaQuality Hotel Downtown OttawaQuality Hotel Downtown OttawaQuality Hotel Downtown OttawaQuality Hotel Downtown OttawaQuality Hotel Downtown OttawaQuality Hotel Downtown OttawaQuality Hotel Downtown OttawaQuality Hotel Downtown OttawaQuality Hotel Downtown OttawaQuality Hotel Downtown OttawaQuality Hotel Downtown Ottawa

Located within walking distance of attractions and clean rooms, according to guests

Pros
  • Free high speed Internet, free local calls, free daily newspapers, and free in-room coffee
  • Many reviewers complimented the friendly and helpful customer service
  • Several guests found their rooms to be clean and comfortable
  • A few reviewers thought this hotel offered good value for the price they paid
  • Many guests found the location convenient for accessing local tourist attractions on foot
Cons
  • Several guests were unhappy with the cramped parking facility and the parking fees
  • A few reviewers complained that the Internet service was unreliable
  • Several guests were dissatisfied with the quality of food and the menu prices at the on-site restaurant
  • Some reviewers thought the hotel could use minor upgrades
jump to full editor's analysis (below)
Rates & Availability
Editor's Analysis
Updated May 18, 2012
Overview
The Quality Hotel Downtown Ottawa is located on Rideau Street, at the intersection with King Edward Avenue. This hotel is centrally located in the downtown area and just 4 blocks (6 minute walk) from the Rideau Centre shopping mall and Byward Market (restaurants, pubs, boutiques, and all-year outdoor farmer's market).

This hotel is pet-friendly (maximum of 2 pets per room) and offers non-smoking rooms. All 212 units include telephones with voicemail, televisions, pay-per-view movies, coffee makers with free coffee, irons and ironing boards, air conditioning, free high-speed Internet, free local calls, and free daily newspapers. Select rooms may also be equipped with a refrigerator. Business class room are furnished with a desk and ergonomic chairs

Parking is available on site, in an indoor garage for $15 per day. The on-site business centre includes print, copy, and fax services (extra fees may apply). This hotel also provides valet dry-cleaning for an additional charge.

Don Cherry's Bar and Grill is the on-site restaurant and serves breakfast, lunch and dinner. Breakfast is served 7:00am - 11:00am on weekdays and 7:00am - 2:00pm on weekends. The lunch and dinner menu is available from 11:00am - 1:00am Monday through Saturday and 11:00am - midnight on Sundays. Room service is also available, daily, from 7:00am - midnight.

Check-in time is at 3pm and check-out is 12pm.

This hotel offers free shuttle bus tickets to Casino du Lac-Leamy, which is located in Hull, Quebec and is about a 10 minute drive (by car or shuttle) from the hotel. Parking for nearby tourist attractions is limited, so guests may prefer to walk or use public transit (this property is located on a frequent bus route). 

Parliament Hill is about 18 minutes away on-foot or 14 minutes by bus. This hotel is also within minutes to the University of Ottawa, located 750m south of Rideau Street (10 minute walk). This hotel is about a 5 - 10 minute drive from the Queensway (Highway 417) depending on traffic, and can be accessed via the Lees Avenue or Colonel By Drive exit (driving and walking time estimates: Google Maps).
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The Good
Positive reviews out-numbered negative reviews for this hotel. The convenient location for sightseeing and the friendly customer service were the most complimented aspects of this property.

Many guests found they were able to comfortably walk to the University of Ottawa, Rideau Centre, Byward Market, and other nearby tourist attractions. Several reviewers indicated that they would return to this hotel specifically for its central location.

The staff at this hotel were highly praised by many guests. The front desk agents were described as friendly, polite, and helpful. One guest said, "The front desk staff were fabulous. They helped us with restaurants, shopping, and directions." While another reviewer, who is a frequent business guest, stated that he was impressed that the staff remember him by name.

Many reviewers complimented the cleanliness of their room. Several guests specifically mentioned that the beds and pillows were comfortable.

A few reviewers thought this hotel offered good value for the price they paid. With a couple of guests citing the central location, free newspapers, free Internet, and underground parking as value added features.
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The Bad
There were few common complaints found for this hotel, among reviews used for this analysis. However, several guests did suggest that the property could use some upgrades. 

A few guests thought the hotel was beginning to look run-down, while others specifically noted that the carpeting needed replacing and that the furniture and window coverings were outdated. A couple of reviewers also thought the bathroom fixtures appeared old.

Some reviewers were unhappy that this Quality Hotel property did not offer a free breakfast, while a couple of other guests found the on-site restaurant breakfast menu expensive. A few other guests were dissatisfied with the selection and quality of food they were served at the restaurant.

A few guests complained about the on-site parking facility. A couple of reviewers found the facility cramped and the spaces too narrow, while a couple of other guests were unhappy with the parking fees.

Other concerns mentioned by guests included inconsistent or slow Internet service, slow elevators, and a lack of on-site recreational facilities, such as a pool or fitness room.
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Show Sources
Sources
TripAdvisor.ca ranked this hotel #19 out of 61 properties in Ottawa, based on 126 reviews. 

Booking.com gave this hotel an average score of 7.9 out of 10, from 164 guest reviews.

Expedia.ca gave this hotel an average score of 3.8 out of 5.0, with 84% of 64 guests recommending the property.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.5
Good

Rated 7.5/10 based on 299 reviews

Ranked #40 out of 67 hotels in Ottawa


7 out of 10 | James r stayed June 19, 2013

"It was my first time staying there, I would stay there again"

"My only complaint this time would be all the construction in that area..makes it hard to travel around"

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8 out of 10 | Richard stayed April 22, 2013

"Comfortable room and very helpful staff"

"I have stayed here twice so far as the hotel is pet friendly, reasonably priced and close to downtown. The staff were very helpful and moved a fridge and microwave info my room when I asked if the room had a refrigerator. I also really appreciate not having to pay an extra fee for my small dog."

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5 out of 10 | Roberta stayed February 21, 2011

"No aminities; parking was too expensive for hotel. Adequate accomodation for overnight."

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8 out of 10 | Verified Guest stayed July 22, 2006

"I'm glad you finally got wireless internet access in the hotel room. The last time this was absent."

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6 out of 10 | Naomi stayed June 09, 2005

"I was very disappointed with the concierge service. Multiple times I was treated poorly and not given the proper attention to details that were very simple. However the rest of the staff was very helpful and the rooms were very satisfactory. Aswell the Quality Inn Ottawa is in a prime location and my stay was made better for that reason. The prices were very reasonable also."

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8 out of 10 | Justin stayed January 23, 2005

"If you're a hockey fan, Don Cherry's Restaurnt/Bar is off the lobby, and its 2-3 blocks from an indoor mall (nice in the weather we hit) and Ottawa's Market District (stylish shops and great food & nightlife). Indoor parking will keep your car warm, but the front desk staff aren't as warm and nearly non-existant, otherwise you'll enjoy your stay!"

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9 out of 10 | Nadia stayed February 29, 2004

"i will come back to the Quality when i return to Ottawa. Thank you for everything Have a nice day!"

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Map Marker Quality Hotel Downtown Ottawa
290 Rideau Street, Ottawa, ON