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Quality Hotel Downtown Ottawa

Quality Hotel Downtown Ottawa is a 3 star hotel in Ottawa, Ontario, Canada 290 Rideau Street, Ottawa, ON, Canada
Estimated Price
$106
CAD
Photo 1 - Quality Hotel Downtown Ottawa, 290 Rideau Street, Ottawa, ON, Canada Show All Photos
Located within walking distance of attractions and clean rooms, according to guests
Pros 
  • Free high speed Internet, free local calls, free daily newspapers, and free in-room coffee
  • Many reviewers complimented the friendly and helpful customer service
  • Several guests found their rooms to be clean and comfortable
  • A few reviewers thought this hotel offered good value for the price they paid
  • Many guests found the location convenient for accessing local tourist attractions on foot
Cons 
  • Several guests were unhappy with the cramped parking facility and the parking fees
  • A few reviewers complained that the Internet service was unreliable
  • Several guests were dissatisfied with the quality of food and the menu prices at the on-site restaurant
  • Some reviewers thought the hotel could use minor upgrades

Other Hotels in the Area
Days Inn Downtown Ottawa (0.1 km)
Ottawa Centre Bed & Breakfast (0.3 km)
Ottawa Backpackers Inn (0.3 km)
Les Suites Hotel Ottawa (0.4 km)
ByWard Blue Inn (0.4 km)
Courtyard Ottawa Downtown (0.4 km)
HI Ottawa Jail Hostel (0.5 km)
Econo Lodge Downtown Ottawa (0.5 km)
Ottawa Apartment Suite (0.5 km)
The Westin Ottawa (0.7 km)
Fairmont Chateau Laurier (0.8 km)
Novotel Ottawa (0.9 km)

This Hotel is in...
Downtown Ottawa

This Hotel is Near...
ByWard Market, Ottawa (0.1 km)
Canadian War Museum (2.8 km)
Carleton University (5.0 km)
Casino du Lac Leamy (4.0 km)
Gatineau Airport (14.0 km)
Gatineau Park (14.0 km)
National Gallery of Canada (1.0 km)
Nepean Sportsplex (12.3 km)
Ottawa Convention Centre (0.7 km)
Ottawa General Hospital (4.3 km)
Ottawa Hospital Civic Campus (4.9 km)
Parliament Hill Ottawa (1.3 km)
Rideau Canal (2.8 km)
Rideau Carleton Raceway (16.0 km)
Rideau Centre (0.7 km)
University of Ottawa (0.9 km)

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Editor's Analysis
Updated on May 18, 2012
Overview
The Quality Hotel Downtown Ottawa is located on Rideau Street, at the intersection with King Edward Avenue. This hotel is centrally located in the downtown area and just 4 blocks (6 minute walk) from the Rideau Centre shopping mall and Byward Market (restaurants, pubs, boutiques, and all-year outdoor farmer's market).

This hotel is pet-friendly (maximum of 2 pets per room) and offers non-smoking rooms. All 212 units include telephones with voicemail, televisions, pay-per-view movies, coffee makers with free coffee, irons and ironing boards, air conditioning, free high-speed Internet, free local calls, and free daily newspapers. Select rooms may also be equipped with a refrigerator. Business class room are furnished with a desk and ergonomic chairs

Parking is available on site, in an indoor garage for $15 per day. The on-site business centre includes print, copy, and fax services (extra fees may apply). This hotel also provides valet dry-cleaning for an additional charge.

Don Cherry's Bar and Grill is the on-site restaurant and serves breakfast, lunch and dinner. Breakfast is served 7:00am - 11:00am on weekdays and 7:00am - 2:00pm on weekends. The lunch and dinner menu is available from 11:00am - 1:00am Monday through Saturday and 11:00am - midnight on Sundays. Room service is also available, daily, from 7:00am - midnight.

Check-in time is at 3pm and check-out is 12pm.

This hotel offers free shuttle bus tickets to Casino du Lac-Leamy, which is located in Hull, Quebec and is about a 10 minute drive (by car or shuttle) from the hotel. Parking for nearby tourist attractions is limited, so guests may prefer to walk or use public transit (this property is located on a frequent bus route). 

Parliament Hill is about 18 minutes away on-foot or 14 minutes by bus. This hotel is also within minutes to the University of Ottawa, located 750m south of Rideau Street (10 minute walk). This hotel is about a 5 - 10 minute drive from the Queensway (Highway 417) depending on traffic, and can be accessed via the Lees Avenue or Colonel By Drive exit (driving and walking time estimates: Google Maps).
The Good
Positive reviews out-numbered negative reviews for this hotel. The convenient location for sightseeing and the friendly customer service were the most complimented aspects of this property.

Many guests found they were able to comfortably walk to the University of Ottawa, Rideau Centre, Byward Market, and other nearby tourist attractions. Several reviewers indicated that they would return to this hotel specifically for its central location.

The staff at this hotel were highly praised by many guests. The front desk agents were described as friendly, polite, and helpful. One guest said, "The front desk staff were fabulous. They helped us with restaurants, shopping, and directions." While another reviewer, who is a frequent business guest, stated that he was impressed that the staff remember him by name.

Many reviewers complimented the cleanliness of their room. Several guests specifically mentioned that the beds and pillows were comfortable.

A few reviewers thought this hotel offered good value for the price they paid. With a couple of guests citing the central location, free newspapers, free Internet, and underground parking as value added features.

The Bad
There were few common complaints found for this hotel, among reviews used for this analysis. However, several guests did suggest that the property could use some upgrades. 

A few guests thought the hotel was beginning to look run-down, while others specifically noted that the carpeting needed replacing and that the furniture and window coverings were outdated. A couple of reviewers also thought the bathroom fixtures appeared old.

Some reviewers were unhappy that this Quality Hotel property did not offer a free breakfast, while a couple of other guests found the on-site restaurant breakfast menu expensive. A few other guests were dissatisfied with the selection and quality of food they were served at the restaurant.

A few guests complained about the on-site parking facility. A couple of reviewers found the facility cramped and the spaces too narrow, while a couple of other guests were unhappy with the parking fees.

Other concerns mentioned by guests included inconsistent or slow Internet service, slow elevators, and a lack of on-site recreational facilities, such as a pool or fitness room.
TripAdvisor.ca ranked this hotel #19 out of 61 properties in Ottawa, based on 126 reviews. 

Booking.com gave this hotel an average score of 7.9 out of 10, from 164 guest reviews.

Expedia.ca gave this hotel an average score of 3.8 out of 5.0, with 84% of 64 guests recommending the property.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews

7.7
Good

#33 out of 64
Guest Rating Explained
Rating: 7.7 / 10 Details

No. of guest reviews: 431
Guest Recommended: Yes
Guest Ranking Explained

Quality Hotel Downtown Ottawa is #33 out of 64 hotels in Ottawa ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Gordon from Tiny, ON CA rated Quality Hotel Downtown Ottawa 9 out of 10 on August 13, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
James r from Roseneath On, ON CA rated Quality Hotel Downtown Ottawa 7 out of 10 on June 19, 2013 Verified Guest Hotel Review

"It was my first time staying there, I would stay there again"
"My only complaint this time would be all the construction in that area..makes it hard to travel around"
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Quality Hotel Downtown Ottawa 10 out of 10 on April 26, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Richard from Toronto, ON CA rated Quality Hotel Downtown Ottawa 8 out of 10 on April 22, 2013 Verified Guest Hotel Review

"Comfortable room and very helpful staff"
"I have stayed here twice so far as the hotel is pet friendly, reasonably priced and close to downtown. The staff were very helpful and moved a fridge and microwave info my room when I asked if the room had a refrigerator. I also really appreciate not having to pay an extra fee for my small dog."
Hotel review by guest is Positive
Verified Guest from Terrebonne, QC CA rated Quality Hotel Downtown Ottawa 10 out of 10 on February 22, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Roberta from Whitby, ON CA rated Quality Hotel Downtown Ottawa 5 out of 10 on February 21, 2011 Verified Guest Hotel Review

"No aminities; parking was too expensive for hotel. Adequate accomodation for overnight."
Hotel review by guest is Positive
Carolyne from Pembroke, ON CA rated Quality Hotel Downtown Ottawa 9 out of 10 on January 23, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Kingston, ON CA rated Quality Hotel Downtown Ottawa 10 out of 10 on January 01, 2011 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Verified Guest from Endwell, NY US rated Quality Hotel Downtown Ottawa 8 out of 10 on July 22, 2006 Verified Guest Hotel Review

"I'm glad you finally got wireless internet access in the hotel room. The last time this was absent."
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Quality Hotel Downtown Ottawa 7 out of 10 on June 29, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Mark from Dublin, IE rated Quality Hotel Downtown Ottawa 8 out of 10 on September 23, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Naomi from Windsor, ON CA rated Quality Hotel Downtown Ottawa 6 out of 10 on June 09, 2005 Verified Guest Hotel Review

"I was very disappointed with the concierge service. Multiple times I was treated poorly and not given the proper attention to details that were very simple. However the rest of the staff was very helpful and the rooms were very satisfactory. Aswell the Quality Inn Ottawa is in a prime location and my stay was made better for that reason. The prices were very reasonable also."
Hotel review by guest is Positive
Justin from Binghamton, NY US rated Quality Hotel Downtown Ottawa 8 out of 10 on January 23, 2005 Verified Guest Hotel Review

"If you're a hockey fan, Don Cherry's Restaurnt/Bar is off the lobby, and its 2-3 blocks from an indoor mall (nice in the weather we hit) and Ottawa's Market District (stylish shops and great food & nightlife). Indoor parking will keep your car warm, but the front desk staff aren't as warm and nearly non-existant, otherwise you'll enjoy your stay!"
Hotel review by guest is Positive
Verified Guest from Wainwright, AB CA rated Quality Hotel Downtown Ottawa 8 out of 10 on October 07, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Carl from Oakville, ON CA rated Quality Hotel Downtown Ottawa 8 out of 10 on May 08, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Nadia from Minot, QC US rated Quality Hotel Downtown Ottawa 9 out of 10 on February 29, 2004 Verified Guest Hotel Review

"i will come back to the Quality when i return to Ottawa. Thank you for everything Have a nice day!"

Hotel Address: 290 Rideau Street, Ottawa, ON, Canada

Overview & Amenities


Quality Hotel Downtown Ottawa

Amenities
  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Pet Friendly
  • Disabled Access
  • Tour Desk
  • Massage / Beauty Centre
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • News Stand
  • ATM / Cash Machine
  • Cable / Satellite TV
  • Connecting Rooms
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Excursions
  • Golf Course (nearby)
  • Photocopier
  • Office Supplies
  • Disabled Parking
  • Massage
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Luggage Storage
  • Designated Smoking Area
  • Ice Machine
  • Vending Machines
  • Family Room
  • Express Check-In/Check-Out
  • Self Laundry
  • Pillow Top Mattress

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Other Hotels
in Ontario by Quality

Quality Inn Orleans (25.4 km)
Quality Inn Arnprior (83.0 km)
Quality Hotel and Conference Centre Brockville (147.8 km)
Quality Inn & Suites 1000 Islands (202.6 km)
Quality Inn & Suites Petawawa (212.8 km)
Quality Inn Peterborough (392.3 km)
Quality Hotel & Conference Centre (481.4 km)
Quality Hotel Champlain Waterfront (490.6 km)
Quality Suites Whitby (491.5 km)
Quality Inn and Conference Centre (530.6 km)
Quality Inn Barrie (540.0 km)
Quality Hotel & Suites Airport East (577.4 km)

Nearby Cities
Hull (5.1 km)
Aylmer (7.2 km)
Gatineau (8.6 km)
Ottawa (21.3 km)
Wakefield (32.0 km)

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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