OverviewThe Ottawa Marriott Hotel on Kent Street, is located in the business district of downtown Ottawa.
This property is 100% smoke-free and consists of 472 hotel rooms, 8 suites, and 4 concierge levels. All units include air conditioning, windows that open, alarm clocks, desks, irons and ironing boards, coffee makers, hair dryers, mini-fridges, telephones with voice mail, and LCD televisions with pay per view movies. Select rooms have balconies and all units (except concierge rooms) offer wireless Internet for $10.50 per 24 hours. Concierge level guest rooms offer upgraded services such as free wireless Internet and access to the concierge lounge which includes complimentary breakfast, snacks, beverages, and hors d'oeuvres.
The hotel is pet friendly (pets stay for free) and parking is available on site for $22 per day self-park, or $26 per day for valet parking. Room service is available from 6:30am - 10:00pm. The on-site restaurant, "spin", serves breakfast, lunch, and dinner from 6:30am - 12:00am on weekdays and from 7:00am - 12:00am on weekends. This hotel also has an on-site Starbucks.
On-site amenities include a fitness facility, pool, games room, and business centre.
This hotel is located three blocks west of the Parliament buildings (about a 10 minute walk). The Byward Market tourist area, which features an all-season farmers market, boutique shopping and restaurants, is about 17 minutes away on foot, or a 5 minute drive. The Ottawa International Airport (YOW) is about a 23 minute drive from this property (driving and walking time estimates: Google Maps).
The GoodThere were many compliments for this hotel and they included several aspects of the guest experience.
Many guests agreed that their rooms were clean and one guest described his room as "immaculate". Several guests found their rooms to be spacious, while a few other guests mentioned that their beds and pillows were comfortable. A couple of reviewers also mentioned that their rooms were quiet. Guests who stayed in rooms on the higher floors also described having pleasant views of the city skyline and the Ottawa River.
The staff were complimented by many guests for being helpful and pleasant. One couple said that "the service we were offered was amazing from beginning to end".
Several guests mentioned finding the location of this property convenient for accessing the Parliament buildings on-foot. The on-site restaurant was also frequently complimented for the quality of food served.
The flat screen televisions, reliable Internet service, on-site Starbucks, and well equipped fitness facility were mentioned by some guests as value added features. The value offered at this hotel was cited by several reviewers as a reason to return to the property and recommend the hotel to others.
The Bad
There were very few common complaints found among reviews used for this analysis. However, several guests expressed concern about the parking facility. A few guests described the parking garage as dark, cramped, and dirty. A couple of other reviewers found the layout confusing and several guests thought that the parking fees ($22 per day for self-parking) were expensive.
A few guests, who did not stay in concierge rooms, expressed frustration about the cost of wireless Internet access ($10.50 per 24 hours).
Some guests thought the hotel was beginning to show its age and was in need of cosmetic upgrades. A few reviewers specifically mentioned that the carpeting looked worn and should be replaced.
Expedia.ca gave this hotel an average score of 4.0 out of 5.0, with 87% of 120 guests recommending this property.
TripAdvisor.ca ranked this hotel #23 out of 62 properties in Ottawa, based on 341 reviews.
Hotels.com gave this hotel an average score of 4.2 out of 5.0, from 92 guest reviews.
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Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
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