Located to the south of the downtown core, in a quiet waterfront setting on the Rideau River, this resort-style hotel is surrounded by green space and trees, and is noted as a location for hosting meetings and weddings.
Included with all guest rooms are Wi-Fi, a refrigerator, a coffeemaker, a hair dryer, an iron and an ironing board and a balcony. Suites are also available with included kitchenettes.
On-site parking is free and the hotel supplies a free airport shuttle which must be arranged in advance. Pets are allowed at this hotel for a cost of $10 per pet, per day. Other hotel amenities include a heated outdoor pool with poolside dining and a fitness centre with views of the Rideau River, a hot tub and a sauna.
Guests can dine on site at The River Lounge, open for breakfast from 7am to 11am and lunch from 11am to 4pm and for dinner from 4pm to10pm. There is also a Sunday Brunch served from 10:30am to 2pm. A Tim Hortons is located next door, a 1-minute walk away, and is open daily from Monday to Saturday from 6am to 10pm and on Sundays from 7am to 10pm.
Guests will need a vehicle to access shopping, attractions and restaurants. A popular cluster of attractions, including the Byward Market, Parliament Hill and the Rideau Canal are all about a 20-minute drive from the hotel. The Museum of Science and Technology is about a 25-minute drive southeast of the hotel, and the Canadian Museum of Nature is about a 16-minute drive towards the city centre. This hotel is about 7km from MacDonald-Cartier International Airport (YOW), which takes about 11 minutes in driving time (distances and driving time estimates: Google Maps).
For guests who had a positive experience, much of it could be attributed to the scenic setting of the hotel, as well as good customer service.
This hotel has been renovated inside, but the outside still remains in its older state. Guests enjoyed the renovated rooms and considered them clean with comfortable beds.
For a number of guests, being surrounded by such a large amount of green space on the Rideau River enhanced their stay. A few guests also felt that the hotel was in a good location in relation to the airport.
Guests received good service from staff here, and used words like friendly and helpful to describe their impressions. They mentioned front desk staff as well as housekeeping specifically.
A few guests also perceived good value for the price they paid for their rooms and said this hotel was reasonably priced.
There were a few additional comments on the quality of food in the restaurant and from guests who enjoyed sitting out on the patio.
For guests who had an unpleasant experience at this hotel, the general lack of amenities was to blame.
Noise was an issue for a few guests, who felt that walls were thin and were disturbed by loud guests in neighbouring rooms.
There were a few guests who had problems with Wi-Fi connections, saying that signals were weak and unreliable in some parts of the hotel.
A few guests were inconvenienced by the lack of an elevator and having to carry heavy suitcases up two flights of stairs. Some guests were disappointed to find the on-site restaurant being closed early, and the lack of restaurant choices available in walking distance.
During the room and restaurant renovations, it seems that some guests were troubled by a lack of attention to the continental breakfast from the staff and offered negative reviews about it being stocked improperly. Others enjoyed the continental breakfast and gave good reviews. The hotel website explains that during renovations a "grab and go" continental breakfast would only be available for guests.
guest reviewers rated this hotel 7.9 out of 10, based on 145 reviews.
TripAdvisor.com guest reviewers ranked this hotel #37 out of 66 Ottawa hotels with a guest rating of 3.5 out of 5, based on 57 reviews.