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Monterey Inn Resort & Conference Centre

Monterey Inn Resort & Conference Centre is a 3 star hotel in Ottawa, Ontario, Canada 2259 Prince Of Wales Drive, Ottawa, ON, Canada
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Overlooking the Rideau River, newly-renovated rooms with accommodating staff

  • Free Wi-Fi, parking and continental breakfast
  • Free airport shuttle, requires reservation
  • Many guests liked their newly renovated rooms with comfy beds
  • Guests enjoyed the view of the river from their balconies and rooms
  • Some guests liked the location for its proximity to the airport
  • Guests said that staff were friendly and helpful
  • No on-site elevator to 2nd and 3rd floor
  • A few guests were bothered by noise from guests in other rooms
  • Some guests experienced spotty WI FI connections

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Rooms:1 Adults:2 Kids:0
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Editor's Analysis
Updated on Aug 2, 2014
Located to the south of the downtown core, in a quiet waterfront setting on the Rideau River, this resort-style hotel is surrounded by green space and trees, and is noted as a location for hosting meetings and weddings.

Included with all guest rooms are Wi-Fi, a refrigerator, a coffeemaker, a hair dryer, an iron and an ironing board and a balcony. Suites are also available with included kitchenettes.

On-site parking is free and the hotel supplies a free airport shuttle which must be arranged in advance. Pets are allowed at this hotel for a cost of $10 per pet, per day. Other hotel amenities include a heated outdoor pool with poolside dining and a fitness centre with views of the Rideau River, a hot tub and a sauna.

Guests can dine on site at The River Lounge, open for breakfast from 7am to 11am and lunch from 11am to 4pm and for dinner from 4pm to10pm. There is also a Sunday Brunch served from 10:30am to 2pm. A Tim Hortons is located next door, a 1-minute walk away, and is open daily from Monday to Saturday from 6am to 10pm and on Sundays from 7am to 10pm.

Guests will need a vehicle to access shopping, attractions and restaurants. A popular cluster of attractions, including the Byward Market, Parliament Hill and the Rideau Canal are all about a 20-minute drive from the hotel. The Museum of Science and Technology is about a 25-minute drive southeast of the hotel, and the Canadian Museum of Nature is about a 16-minute drive towards the city centre. This hotel is about 7km from MacDonald-Cartier International Airport (YOW), which takes about 11 minutes in driving time (distances and driving time estimates: Google Maps).
The Good
For guests who had a positive experience, much of it could be attributed to the scenic setting of the hotel, as well as good customer service.

This hotel has been renovated inside, but the outside still remains in its older state. Guests enjoyed the renovated rooms and considered them clean with comfortable beds.

For a number of guests, being surrounded by such a large amount of green space on the Rideau River enhanced their stay. A few guests also felt that the hotel was in a good location in relation to the airport.

Guests received good service from staff here, and used words like friendly and helpful to describe their impressions. They mentioned front desk staff as well as housekeeping specifically.

A few guests also perceived good value for the price they paid for their rooms and said this hotel was reasonably priced.

There were a few additional comments on the quality of food in the restaurant and from guests who enjoyed sitting out on the patio.

The Bad
For guests who had an unpleasant experience at this hotel, the general lack of amenities was to blame.

Noise was an issue for a few guests, who felt that walls were thin and were disturbed by loud guests in neighbouring rooms.

There were a few guests who had problems with Wi-Fi connections, saying that signals were weak and unreliable in some parts of the hotel.

A few guests were inconvenienced by the lack of an elevator and having to carry heavy suitcases up two flights of stairs. Some guests were disappointed to find the on-site restaurant being closed early, and the lack of restaurant choices available in walking distance.

During the room and restaurant renovations, it seems that some guests were troubled by a lack of attention to the continental breakfast from the staff and offered negative reviews about it being stocked improperly. Others enjoyed the continental breakfast and gave good reviews. The hotel website explains that during renovations a "grab and go" continental breakfast would only be available for guests. guest reviewers rated this hotel 7.9 out of 10, based on 145 reviews. guest reviewers ranked this hotel #37 out of 66 Ottawa hotels with a guest rating of 3.5 out of 5, based on 57 reviews.

Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.

Guest Reviews
Guest Rating Explained
Rating: 7.0 / 10 Details

No. of guest reviews: 64
Guest Recommended: Yes
Guest Ranking Explained

Monterey Inn Resort & Conference Centre is #49 out of 67 hotels in Ottawa ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Ross from Brisbane, AU rated Monterey Inn Resort & Conference Centre 10 out of 10 on April 05, 2013 Verified Guest Hotel Review

"great location from airport"
"arrived at 2am to find reception waiting for us. Took only 2 minutes to get keys and be in our room. Hotel upgrdaed us even though we only stayed one night. Room was just renovated and decor had a warm cosy feel. Bed was exceptional."
Hotel review by guest is Positive
Jackie from Pickering, ON CA rated Monterey Inn Resort & Conference Centre 8 out of 10 on October 02, 2011 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Haley Station, ON CA rated Monterey Inn Resort & Conference Centre on August 17, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Richard marsden from Sarnia, ON US rated Monterey Inn Resort & Conference Centre 8 out of 10 on January 28, 2011 Verified Guest Hotel Review

"Quiet scenic location near the airport."
"The hotel is well situated near the airport and on a major route to downtown. The location is still quiet and scenic on the waterfront. Amenities are good, including inernet access in the room (however not wireless). A reasonably good breakfast is included. We have stayed here a few times and would do so again."
Show older reviews
Hotel review by guest is Positive
Eric from Perth, ON CA rated Monterey Inn Resort & Conference Centre 8 out of 10 on December 13, 2009 Verified Guest Hotel Review

"Reception desk attendant(s) should inform patrons as to the location of the ice maker machine, rather having to inquire after being in the room accommodation"
Hotel review by guest is Positive
Gary from Mississauga, ON CA rated Monterey Inn Resort & Conference Centre 7 out of 10 on July 02, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Maria from Montreal, QC CA rated Monterey Inn Resort & Conference Centre 8 out of 10 on June 26, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Mark from London, ON CA rated Monterey Inn Resort & Conference Centre 9 out of 10 on September 15, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Hugh from Langley, BC CA rated Monterey Inn Resort & Conference Centre 8 out of 10 on July 26, 2004 Verified Guest Hotel Review


  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Disabled Access
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Air Conditioned
  • Banquet Facilities
  • Multilingual Staff
  • Sauna
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Water Activities
  • Playground
  • Canoeing
  • Photocopier
  • Video Conferencing
  • Full-service catering
  • Ceremonies
  • Custom event planning available
  • Disabled Accessible Rooms
  • Jacuzzi
  • En suite
  • Private Bathroom
  • Private Toilet
  • Outdoor heated pool
  • Designated Smoking Area
  • Vending Machines
  • Self Laundry
  • Free Parking

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#49 out of 67 hotels in Ottawa city based on 64 guest reviews

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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