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Popular downtown Ottawa hotel with indoor pool, restaurant, suites with kitchen & jacuzzi 

Pros
  • Free Wi-Fi, free local calls and pets stay free
  • Many guests found the location convenient for exploring Ottawa on-foot
  • Many reviewers described their rooms as clean and quiet
  • Several guest thought the hotel, in general, was well maintained and well appointed
  • The customer service was complimented by several reviewers for being friendly and helpful
Cons
  • Valet parking is $28 per night plus taxes
  • A few reviewers encountered inconsistent Internet access
  • A few guests complained about the price of the breakfast buffet served at the on-site restaurant
Freebies
Free Wi-Fi
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Nov 9, 2014
Overview
The Lord Elgin hotel is located on Elgin Street, and overlooks Confederation Park and Ottawa City Hall. This is a central location to both business and tourist venues. The Rideau Canal trail system is within a 5 minute walk of this property.

This hotel is entirely smoke-free and is comprised of traditional guest rooms, parkview guest rooms, Elgin class rooms, and suites. All units offer free Wi-Fi, complimentary newspapers (delivered to guest rooms Monday-Friday) in-room movies, coffee makers, refrigerators, irons and ironing boards, hair dryers, phones with data lines, and windows that open. Elgin class rooms include complimentary hot beverages, free wireless Internet, free local calls, in-room safes, robes and slippers, bottled water, and umbrellas. Suites may be furnished with jacuzzis, wet bars, and full kitchens. Pets under 50lbs are permitted at no extra charge (restricted to 1 pet per room). 

On-site amenties include a lap pool, whirlpool, 24-hour fitness centre, sauna, and 13,000 square feet of meeting space. Valet-only parking is available for a charge of $28 per day.

Dining options at this property include a Starbucks, Grill 41 restaurant and lounge, and room service. Grill 41 serves breakfast, lunch and dinner, and is open from 6am - 11pm. Room service is available during restaurant hours. 

Walking north on Elgin Street, guests will find the National Arts Centre (orchestra, ballet, and opera performances) 2 minutes away and the Parliament buildings 10 minutes away. Restaurant and boutique shopping venues can also be found within minutes of this hotel along Elgin Street. Across the Rideau Canal is the Rideau Centre (shopping mall), the Ottawa Conference Centre, and the Byward Market (all-season farmer's market, boutique shopping, and restaurants). The Ottawa International Airport (YOW) is about a 25 minute drive away (driving and walking time estimates: Google Maps).

Verified by a Front Desk Agent on Nov 6, 2014: Valet parking is $28 plus taxes per night.
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The Good
The most praised aspect of this hotel was the location. Many guests found the hotel within walking distance to many Ottawa attractions, including multiple museums, the Byward Market, National Arts Centre, and Rideau Centre. Many guests seemed to indicate that this hotel offered an ideal location for sightseeing because it was central to attractions on both sides of the Rideau Canal. 

Reviewers also frequently mentioned finding restaurants near the hotel and one guest took advantage of the express bus that travelled by the hotel to attend an Ottawa Senators game at Scotiabank Place.

Most reviewers (of those used in this analysis) described their rooms as clean, quiet, and well appointed. One guest specifically complimented the housekeeping staff for being efficient and friendly. A few guests also commented that the beds and pillows were comfortable. A couple of reviewers noted that, despite the hotel's age, the property was clean and well maintained.

The front desk agents also received compliments from several guests. Many reviewers described the staff as professional, welcoming, and providing efficient check-in and check-out service.
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The Bad
There were few negative experiences found among reviews for this property. However, several guests did complain about the $25 per day valet parking fees. A few reviewers mentioned that they looked for nearby parking alternatives to avoid the fees.

A few guests were also unhappy about the $20 price for the breakfast buffet at the on-site restaurant. A couple of guests said the quality of food was not satisfactory.

The concierge staff received a couple of guest complaints. One reviewer said he was unable to solicit the help of the concierge to hail a taxi, while another guest said the concierge was unable to provide restaurant recommendations or reservations.

There were also a few guests who described being frustrated with inconsistent wireless Internet service in their rooms.
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Show Sources
Sources
TripAdvisor.ca ranked this hotel #16 out of 62 properties in Ottawa, from 551 guest reviews.

Hotels.com gave this hotel an average score of 4.2 out of 5.0, based on 238 reviews.

Expedia.ca gave this hotel an average score of 4.3 out of 5.0, with 92% of 314 guests recommending the property.


Verified by a Front Desk Agent on Nov 6, 2014: Valet parking is $28 plus taxes per night.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.3
Very Good
#
22 / out of 63
hotels in Ottawa

Rated 8.3/10 based on 8441 reviews

Ranked #22 out of 63 hotels in Ottawa

8441
Map Marker Lord Elgin
100 Elgin Street, Ottawa, ON