OverviewLocated at the edge of the popular Byward Market, across from the Rideau Centre, this all-suite hotel is popular with extended stay travellers, and with families seeking extra space, laundry and kitchen facilities in their accommodations. On-site amenities include a heated indoor pool, a sauna, a hot tub and a 24-hr gym.
This 240-room hotel has "condominium-sized" suites. Guests can choose from one or two bedroom suites, some of which have two bathrooms as well. All rooms include a full kitchen, ensuite laundry, WI FI, an iron and an ironing board, voicemail and a hairdryer. Parking is available for $17/night and pets are permitted at this hotel for a cost of $35/stay.
This hotel is a 10 minute walk to the Byward Market, which is one of the biggest clusters of restaurants in Ottawa, but guests can dine on site at Press Cafe, open daily from 7:00am-10:00pm.
There are a number of attractions located within a short walk of this hotel, including the Rideau Canal, the National Arts Centre and Parliament Hill, which are all about a 12 minute walk away. The National Gallery of Canada is slightly farther, about a 15 minute walk away up Sussex Drive. MacDonald-Cartier International Airport (YOW) is about 16km, or a 24 minute drive from the hotel (distances and travel time estimates: Google Maps).
Check-in is at 3:00pm, while check-out is at 11:00am.
Confirmed with a front desk agent: WI FI and parking (call date: July 3, 2012).
The GoodAccording to a number of the comments used for this analysis, convenient location and well-appointed, comfortable rooms contributed heavily to positive guest experience.
Guests commented frequently on the rooms, saying that they were clean, comfortable and sizeable, with good amenities. Guests particularly liked the convenience of having a full kitchen and ensuite laundry, which came in handy for extended stay travellers and for families. Guests also felt that having these amenities in the room added to value received for price paid.
Guests also liked the convenient location of the hotel, and being within walking distance to a wide variety of restaurants and attractions, as well as the business district.
Guests received good service from staff at this hotel, and words like "professional" and "pleasant" were reflective of guest sentiment.
There were a few additional comments from guests who enjoyed the city views from rooms and the pool.
The Bad
While many of the comments used for this analysis were favourable, there were a few common points among the complaints, including disturbance from noise and the fee for parking.
A few guests indicated that they were disturbed by street noise, particularly in the early morning when many commuters were arriving downtown for work.
Some guests felt that the parking fee was excessive, and that the parking lot was tight.
While many guests liked the in-room amenities, several guests felt that the decor in the rooms was dated, and needed to be updated, particularly the furniture.
There were a few peripheral comments on slow elevators, unpleasant odours in the rooms and hard beds.
Confirmed with a front desk agent: WI FI and parking (call date: July 3, 2012).
TripAdvisor.com guest reviewers ranked this hotel #16 out of 62 Ottawa hotels, based on 300 reviews.
Hotels.com guest reviewers rated this hotel 4.2 out of 5, or "excellent", based on 158 reviews.
Booking.com guest reviewers rated this hotel 8.6 out of 10, or "fabulous", based on 169 reviews.
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Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
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