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Well-liked downtown Ottawa hotel with indoor pool, restaurant and suites with kitchenette

Pros
  • Free Wi-Fi
  • Guests liked the unique decor
  • Guests commented on clean, spacious rooms
  • Guests found the location convenient to restaurants, shopping and downtown attractions
  • Guests found the indoor pool and fitness centre to be well maintained and add value to their stays
  • Staff were very friendly and helpful according to guests
Cons
  • Parking is $23.90 per day including tax
  • Guests found the parking situation awkward and inconvenient
  • Some guests found their rooms to be noisy and lacking natural light
Freebies
Free Wi-Fi
Free Internet
Editor's Analysis
Updated Mar 10, 2015
Overview
Self-promoted as "downtown Ottawa's favourite boutique hotel", this 106 room hotel is located on Metcalfe Street, and is approximately an 11 minute walk from the newly renovated Canadian Museum of Nature. This hotel uses "renewal" decor, a retail-inspired concept based on decor and presentation changing periodically, so as to keep appearance fresh and reflective of the season. 

In all rooms, guests can expect free Wi-Fi and wired Internet, laminate floors, a spa shower, Aveda amenities, a 42 " LCD TV, ipod docking station a Keurig coffeemaker, a hair dryer and an iron and an ironing board. The Executive Suite has a kitchenette and separate living room with sofabed and large work area. Some rooms have jetted tubs.

Parking is available underground in the neighbouring hotel (access through lobbies) for $23.90 per day including tax, and guests are allowed to bring pets for a cost of $75 per stay.

Guests can dine on site at Phi's Bistro and Bar, open for breakfast, lunch and dinner and room service. Fitness facilities and an indoor pool and hot tub are shared with the neighbouring hotel.

This hotel is nestled in the core of the downtown Ottawa area, and there are a number of attractions, shops and restaurants within walking distance, including Parliament Hill and the Rideau Canal, which are less than a 8-minute walk. The Byward Market is slightly farther, about a 16-minute walk away. Guests travelling by air should know that MacDonald-Cartier International Airport (YOW) is about 14.3km away from the hotel, approximately 22 minutes to drive (distances and driving time estimates: Google Maps).

Confirmed with a front desk agent: free Wi-Fi in all rooms, parking cost and pet cost (call date: March 10, 2015).
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The Good
The combination of convenient location, along with the unique decor philosophy of this boutique hotel contributed heavily to a positively influenced guest experience.

The attention to detail in decor, and the ambiance that this hotel provided was appealing to a number of guests. One guest described the hotel as "stylishly low-key". Other comments, like "interesting furnishings" and "clean, functional, minimalist rooms" describe some guest's impression of the decor.

Guests also found that there was a great attention to detail when it came to cleaning. Words like spotless surfaced frequently. 

Rooms were also spacious, according to a number of guests, and well configured. One guest mentioned the size of the bathroom, particularly.

Staff here received top marks from a number of guests, who used words like friendly, professional and knowledgeable to describe them. One guest said about staff, "the best customer service I have ever had".

There were a few additional comments, mostly on things like the quality of food in the restaurant and attention paid to children of guests.
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The Bad
While many of the reviews used for this analysis were positive, there were a few common points among complaints.

Parking was an issue for a number of guests, and surfaced frequently in guest complaints. According to guest comments, the parking lot was awkward and confusing to access from the hotel (being underground and shared with the neighbouring hotel). It was also difficult at times to unload or load luggage from the hotel.

Some guests did not like having noisy adjoining rooms and interior courtyard rooms. In addition the interior facing rooms had no natural light which was unpleasant for some guests.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #25 out of 67 Ottawa hotels, based on 620 reviews.

Booking.com guest reviewers rated this hotel 8.4 out of 10, based on 174 reviews.

Expedia.ca guest reviews rated this hotel 4.4 out of 5, based on 21 reviews. 95% of guests would recommend this hotel.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.3
Very Good
#
21 / out of 63
hotels in Ottawa

Rated 8.3/10 based on 2953 reviews

Ranked #21 out of 63 hotels in Ottawa

2953
Map Marker Hotel Indigo Ottawa Downtown
123 Metcalfe Street, Ottawa, ON