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Holiday Inn & Suites Ottawa West - Kanata

8.7 | Very Good
MAP CALL

Popular Ottawa hotel near Canadian Tire Centre with well-liked restaurant and indoor pool

Pros
  • Free amenities: Wi-Fi, wired Internet, parking, newspapers
  • Location was handy to Hwy 417, Canadian Tire Centre, restaurants and shopping
  • Staff were warm, friendly and helpful
  • Rooms were clean, well maintained with comfy beds
  • Many guests liked the breakfast and other dining on site
  • Wi-Fi was rated as very good overall in online surveys
Cons
  • A few guests thought the room rates were expensive
  • Some guests were disappointed to find the in-room jacuzzi only fit one person
  • Parking lot was sometimes full
Freebies
Free Wi-Fi
Free Parking
Free Internet
Editor's Analysis
Updated Feb 29, 2016
Overview
This hotel is located just off Hwy 417 at Centrum Shopping Centre with restaurants, mall and big box shopping and cinema right next door. It offers a comfortable stay with popular on-site restaurant and indoor pool, a 5-minute drive from Canadian Tire Centre.

The hotel offers 152 smoke-free and pet-free rooms. All rooms include free Wi-Fi, free wired Internet, a 32" LCD TV with cable, a coffeemaker, a mini-fridge, a microwave, a desk with ergonomic chair, an iron and ironing board, a hair dryer, windows that open and climate control. Rooms are furnished with 1 or 2 double beds, 1 or 2 queen beds or 1 king bed. Room extras include a sofabed, a wet bar, a separate bedroom, a safe, bathrobes and a 1-person jetted tub.

Free parking is available on site.

Free breakfast is included with some rates.

Graffiti’s Italian Eatery offers casual fine dining Venetian style, on site, and is open for breakfast, lunch and dinner. 

Hotel amenities include an indoor pool, a hot tub, a fitness centre (open 24 hours Sunday - Thursday and from 5:30 am to 11 pm Friday and Saturday), a 24-hour business centre, a guest laundry, elevators, free newspapers and meeting rooms.

Canadian Tire Centre (home of NHL's Ottawa Senators and concert venue) is a 5-minute drive away. Downtown Ottawa (Byward Market, Rideau Canal,Parliament Hill) is a 19-minute drive. Ottawa Macdonald–Cartier International Airport (YOW) is  23 minutes away by car, without traffic. (All travel times: Google Maps)

Confirmed with the front desk on February 28, 2016: jetted tub fits one person, some rooms include breakfast, the hotel is smoke free and pet free
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The Good
Many guests really enjoyed their stays at this comfortable and friendly hotel. Some found it more reasonably priced than downtown hotels and liked that it was just off the highway, offering easy access to Ottawa business offices. Many used it for accessing the Canadian Tire Centre for concerts and Senator's games.

The rooms were enjoyed for their cleanliness and spaciousness. Guests often described their rooms as well maintained, bright and modern. They were also well equipped, all with mini-fridges and microwaves and some with added wet bars and jetted tubs.

The breakfast and restaurant dinners received a ton of praise from guests. Breakfast was included in the executive rooms and guests highly recommended it. Several were very pleased with room service as well. One guest wrote, "Across the street from the cinema and several dining options but truth be told the best food is available in the hotel dining room."

The staff added to guests' enjoyment. They were warm, friendly, professional and accommodating.

Guests often reported fun times at the pool

Wi-Fi was rated as very good overall in online guest surveys, although a few guests thought it needed improvement. The hotel did write that they were upgrading the system in the reviews.
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The Bad
There was a little negative feedback found online.

During very cold winter days, a few guests found the hotel lobby got very cold with not enough insulation at the entry way.

Although there were guests who enjoyed a nice soak in their in-room jetted tub after a long day, a few guests were disappointed to find that the jetted tubs held only one person and not two and the information had not been clarified for them when booking.

Although guests often said the hotel had plenty of parking, there were, on occasion, guests who had difficulty finding a spot on a busy night.

Although some guests thought this hotel offered good value for the dollar, there were some who thought it was pricey.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #16 out of 70 Ottawa hotels.

Booking.com guest reviewers rated this hotel 8.7 out of 10 based on 142 reviews.

Expedia.ca guest reviewers rated this hotel 4.4 out of 5 based on 266 reviews.


Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.7
Very Good
#
14 / out of 63
hotels in Ottawa

Rated 8.7/10 based on 1476 reviews

Ranked #14 out of 63 hotels in Ottawa

1476
Location
Map Marker Holiday Inn & Suites Ottawa West - Kanata
101 Kanata Avenue, Ottawa, ON